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Carpet Bonanza Inc

4.7(
26
)

Carpet Sales and Installation, Flooring Sales and Installation, Hardwood Flooring Sales and Installation

About us

Floors You Love. Service You Expect. We know that choosing the right flooring can be overwhelming. Our experienced sales team will help you explore the flooring options available & help you select the right flooring for your home and lifestyle. With the largest showroom in the West Michigan area there are numerous options and styles to choose from. The latest in carpet, laminate, vinyl, ceramic tile, countertops and area rugs. Our team of sub-contracted installers have an average of 20 years of experience. Additional DBAs - Carpet Bonanza, Floors to your Door, Great Lakes Carpet & Flooring, Id9 Flooring.

Business highlights

51 years of trusted experience

Services we offer

Carpets, hardwoods, laminate, tile, stone, floor coverings, counter tops & rugs.

Services we don't offer

Cleaning services.

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.626 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
4%
3
4%
2
0%
1
12%
Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.6
responsiveness
4.7
punctuality
4.7
Write a review
Showing 1-25 of 26 reviews
Jean D.
12/2021
3.0
carpet installation
  + -1 more
My quote was $190 low. They sent a guy to measure. He knew we had carpet to remove, yet Carla didn’t include that on the quote so I ended up with a surprise when I paid off my balance. I never had an issue with them before. They use to be professional.
Description of Work: Carpet replaced
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$3,326.6
Keri R.
03/2021
1.0
carpet installation
  + -1 more
Very disappointed with Carpet Bonanza. We drove from Jenison as we had seen on your website you were taking masking precautions seriously. I walked in and NO ONE was masked. I counted 11 people (10 were employees) and none were masked. Lost my business, what a blatant disregard to our state mask mandate. I will not be giving my $ to businesses that do not follow state mask mandates.
Description of Work: NO MASK COMPLIANCE
Rating CategoryRating out of 5
professionalism
1.0
Colton V.
05/2017
5.0
carpet installation
  + -1 more
Good quick and got right out Monday morning I scheduled it Friday at 3 pm
Description of Work: Carpet upstrairs
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$1,000
Susan P.
09/2016
5.0
carpet installation
  + -1 more
unknown
Description of Work: Pat Bergeman, the manager of Carpet Bonanza was highly recommended to us. Turns out meeting him and his team was a "bonanza" for us. We were nothing less than impressed and we are tough customers having worked in the interior design trade years back in SE Michigan. | |Our need for a flooring company wasn't exactly born out of desire; it was to restore three rooms in our home after a water emergency. A sense of urgency drove this project from the start. | |It's one thing for a manager to promise to meet your deadline despite their already busy schedule, it's another thing altogether to beat it - especially under the circumstances. We worried initially that it might be too good to be true but Pat kept us updated throughout the entire process, answered every question we raised promptly and never gave us pause or concern. | |The only recommendation I can make for improvement would be to cordon off the affected area when ripping out tile. Since this was not done we spent the better part of a half day cleaning out dust that made its way beyond the space. We expected to clean the areas affected but didn't plan on having to clean up outside of those. | |Bottom line: the job turned out beautifully. I guess you could say we were "floored!" But in all seriousness, Carpet Bonanza exceeded the bulk of our high expectations. Now we're in a position to recommended them highly and we do.
Rating CategoryRating out of 5
Yes, I recommend this pro
Stephanie H.
08/2015
5.0
carpet installation, flooring contractor
  + 0 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carol R.
06/2015
5.0
carpet installation, flooring contractor
  + 0 more
The installation went very smoothly.....the carpet looks great!
Description of Work: Installed carpet.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,950
Jason B.
03/2015
5.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: Carpet install in living room and office. Sales team was great and fast to respond. Quality carpet ordered and installed quickly. Installer was professional and courteous. Didn't vacuum carpet debris when they left, which is only reason for B versus A professionalism rating.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,417
Ruth S.
10/2014
5.0
carpet installation, flooring contractor
  + 0 more
.
Description of Work: Installed a remnant carpet in small bedroom. I was very pleased with the overall price and service, and with the installation.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Mary H.
07/2014
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
.
Description of Work: Replaced carpeting and laminate hardwood flooring with new carpet and hardwood flooring.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Phyllis C.
01/2014
1.0
carpet installation, flooring contractor
  + 0 more
The man showed up did his measuring. Then informed me they cannot floor over a very small piece of tile because of the cement. I told him just remove it & measure the living room. I waited I don't know how long to get my estimate. The man who was here told me I would have to remove all of the quarter rounds myself. I have never heard of that. I'm paying for the flooring, their time & they can't gently remove the quarter round? When I got my estimate, I was floored (excuse the pun) on the estimate. This is a small house, all I wanted was a living, small dining room, 1 bedroom & hallway. The estimate was approximately $5,000.00. I am not pleased nor am I rich. Did not use or go back.
Description of Work: I went in to look for wood or laminate flooring. I found some on sale & was told they would have to measure 1st.
Rating CategoryRating out of 5
professionalism
2.0
responsiveness
3.0
punctuality
4.0
Joseph W.
01/2014
5.0
carpet installation
  + -1 more
Great experience and would definitely use them again. We visited the showroom first and I especially appreciated that the associates let us wander the store a little before we came back and had someone assist us with some questions on some of the carpet we liked. The sales person was helpful and installation was problem free. We're very happy with the carpet we chose and wish we would've used them a few years ago when we had a couple other rooms done. We plan on calling them back when we decide to replace the carpet in the rest of the rooms.
Description of Work: Carpet & pad for 1 bedroom, hallway, & stairs.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Paula B.
12/2013
5.0
carpet installation, flooring contractor
  + 0 more
The service at Carpet Bonanza was great. They were responsive when I asked questions, and otherwise left me alone to choose what I wanted, which is what I prefer. The salesman was very helpful, and technically knowlegeable. Scheduling was very easy, and I didn't have to wait long to get an appointment for installation. On the day(s) of installation, the installers were on time. They verified that what they were installing is what I ordered, down to the name, color, and number. These guys knew what they were doing. They efficiently stipped off the old floorcoverings in the kitchen and put in the new linoleum. The baseboards went up too. Then they cleaned up after themselves as well. The next day they did the basement, and the same procedure was followed. I would use these guys again in a heartbeat. The price is competitive, the people are great to work with.
Description of Work: Carpet Bonanza installed new linoleum in my kitchen and basement.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Carrie C.
09/2013
5.0
carpet installation, flooring contractor
  + 0 more
They were able to meet the deadline I needed. Randy was very helpful in helping us pick out the right carpet. The installer was great and the carpet looks better than I could have expected.
Description of Work: Removed and Installed new carpeting in the living room, family room, stairs and upstairs hallway.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,600
Beth B.
07/2013
5.0
carpet installation, flooring contractor
  + 0 more
We have used Carpet Bonanza many times over the years. This time, we were looking at hard flooring options for our kitchen and dining room. ling them to us. We worked with Ann, who was wonderful. We had one of the installers come out and measure the area, and he was very nice and professional. Ann was very prompt with quotes, calling and emailing them to us. We did end up purchasing in stock laminate flooring cash and carry to install ourselves.
Description of Work: We purchased laminate flooring from Carpet Bonanza. We worked with them on measuring and quotes.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
Yes, I recommend this pro
$600
LeRoy K.
05/2012
5.0
carpet installation, flooring contractor
  + 0 more
They are a big carpet people. They have alot of options to choose from. They are very good. Their wide variety is something to look into.
Description of Work: We have new carpet put in throughout my entire condo. They have different types of flooring to choose from.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Eileen S.
04/2012
5.0
carpet installation
  + -1 more
They have a great reputation. I had a good experience with them. They are probably one of the busiest but are very honest and experienced.
Description of Work: They put in carpeting dining room and a hallway.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
06/2006
5.0
carpet installation
  + -1 more
THEY CAME IN MOVED THE FURNITURE AND PUT IT BACK IN PLACE WHILE I WAS GONE. THEY HAD A LOT OF GREAT COLORS TO CHOOSE FROM. I LIKE HOW CLEAN THEY DID THIS GREAT JOB.
Description of Work: WE HAD CARPET INSTALLED IN ONE ROOM.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
06/2006
1.0
carpet installation
  + -1 more
WHEN THEY ARRIVED TO INSTALL THE CARPET I TOLD THEM IT WAS NOT WHAT I ORDERED. THEY TOLD ME IT WAS FINAL AND THEY CALL THE STORE AND THE STORE CONFIRMED IT WAS THE WRONG CARPET. AFTER SIX MONTHS THEY FINALLY GOT THE RIGHT STUFF AND GOT IN INSTALLED.
Description of Work: THEY CAME OUT AND PUT CARPET IN MY LIVING ROOM AND DINING ROOM.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
$1,000
06/2006
5.0
carpet installation
  + -1 more
THEY OFFERED TO MOVE ALL OF THE FURNITURE THEN INSTALL THE CARPET WHICH I THOUGHT WAS GREAT. I WAS VERY PLEASED WITH THE WORK THAT WAS DONE TO MY HOME AND GET LOTS OF COMPLIMENTS ON THE CARPET THAT WAS INSTALLED.
Description of Work: THEY CAME TO MY HOME AND THEY LAID CARPET IN MY LIVING ROOM, DINING ROOM, HALLWAY AND, STAIRWAY.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
CYNTHIA N.
06/2006
5.0
carpet installation
  + -1 more
THE PRICE THAT THEY GAVE US WAS VERY REASONABLE AND I WAS GLAD FOR THAT. I ALSO LIKED THE FACT THAT THEY WERE COURTEOUS AND DID NOT TRY TO SELL US ANYTHING THAT WE DID NOT NEED.
Description of Work: I HAD THEM INSTALL CARPET IN MY BASEMENT.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$850
06/2006
5.0
carpet installation
  + -1 more
I LOVED THIS COMPANY BECAUSE THEY WERE WILLING TO HELP ME MOVE MY FURNITURE OUT OF THE ROOM AND BACK INTO THE ROOM WHEN THEY WERE DONE LAYING THE CARPET. THEY DID THIS WITHOUT CHARGING ME.
Description of Work: THEY TORE OUT OUR OLD CARPET AND REPLACED IT WITH NEW CARPET.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
JOSEPH C.
06/2006
5.0
carpet installation
  + -1 more
THEY ARE VERY PROFESSIONAL AND POLITE. THEY WERE ALSO RESPONSIBLE AND RELIABLE. THEY WERE EFFICIENT. THE QUALITY OF THE PRODUCT AND WORKMANSHIP WERE COMMENDABLE.
Description of Work: THEY RECARPETED ALL THE ROOMS IN MY HOUSE.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
06/2006
5.0
carpet installation
  + -1 more
I WAS VERY PLEASED WITH THIS COMPANY. THEY GOT RIGHT TO WORK AND DID EVERYTHING IN A TIMELY MANNER. THEY WERE NEAT AND DIDN T WASTE ANY TIME. I WOULD HIRE THEM AGAIN AND RECOMMEND ANYONE TO USE THEIR SERVICE.
Description of Work: THE COMPANY CAME IN AND INSTALLED CARPET IN OUR HOME.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
06/2006
5.0
carpet installation
  + -1 more
I THINK THEY DID A PRETTY GOOD JOB ON THE CARPETS. THEY WERE VERY NICE PEOPLE. THE PRICES WERE NOT TOO HIGH. THE OVERALL RATING I CAN GIVE THEM IS AN A. I WOULD HAVE THEM OUT AGAIN.
Description of Work: THEY INSTALLED THE CARPETING WE BOUGHT FROM THEM.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
CHERYL J.
06/2006
4.0
carpet installation
  + -1 more
THEY WHERE THERE WHEN THEY SAID THEY WOULD BE. THEY WERE VERY QUICK AND NEAT WHILE INSTALLING. I LIKED THE QUALITY OF THEIR WORK AND CARPET. I WOULD RECOMMEND THEM TO ANYONE.
Description of Work: THEY REPLACED CARPET IN THE LIVING ROOM, THE HALL, AND THE BEDROOM.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
    • 1(current)
    • 2

Contact information

11108 Chicago Dr, Zeeland, MI 49464

www.carpetbonanza.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 8:00 PM
Tuesday:
9:00 AM - 5:30 PM
Wednesday:
9:00 AM - 5:30 PM
Thursday:
9:00 AM - 8:00 PM
Friday:
9:00 AM - 8:00 PM
Saturday:
9:00 AM - 3:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation

FAQ

Carpet Bonanza Inc is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 5:30 PM

Wednesday: 9:00 AM - 5:30 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 3:00 PM

Carpet Bonanza Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Carpet Bonanza Inc offers free project estimates.
No, Carpet Bonanza Inc does not offer eco-friendly accreditations.
No, Carpet Bonanza Inc does not offer a senior discount.
No, Carpet Bonanza Inc does not offer emergency services.
Yes, Carpet Bonanza Inc offers warranties.
Carpet Bonanza Inc offers the following services: Carpets, hardwoods, laminate, tile, stone, floor coverings, counter tops & rugs.
Cleaning services.

Contact information

11108 Chicago Dr, Zeeland, MI 49464

www.carpetbonanza.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 8:00 PM
Tuesday:
9:00 AM - 5:30 PM
Wednesday:
9:00 AM - 5:30 PM
Thursday:
9:00 AM - 8:00 PM
Friday:
9:00 AM - 8:00 PM
Saturday:
9:00 AM - 3:00 PM