MARKS HEATING & COOLING

Marks Heating and Cooling just completed fixing my 20+ year old furnace. My furnace went out early in the morning and I called Marks and they were at my house in less than 1.5 hours. They diagnosed the probem in a matter of minutes and obtained the new part (circuit board) and replaced it in my furnace in about 1hr. The charged price was more than fair and the customer service was outstanding. I give this company a 5 star rating and would recommend them to anyone!

We were *extremely* satisfied with the repairs & services rendered by Marks Heating & Cooling! Also we were exceptionally pleased with the service that Darius provided! Not only was his professionalism and knowledge amazing. He went above and beyond to get out here, fix the problem and make sure that it was fully resolved before leaving. Originally they were contracted by our landlords to pull a permit for our hot water tank, but our furnace had been having some issues also, so Darius took the time to look at that while he was here. Everything works great and we've had no issues at all! But how he was towards my son, who has speech apraxia, is what truly impressed me & prompted me to leave a review. As I was very touched at how much Darius went out of his way to not only interact with my son; but not once did Darius talk down to him like he's deaf or incapable of understanding what's being said, as many people sadly do. He spoke to him, not at him, like my so was any other "normal" child out there. Not everyone does that sadly. To see how Darius just got down on his level, really worked to not only hear him.. but to actually understand what my son was saying? I got tears in my eyes at Darius' compassion, understanding and just how excited my son was to be "included" and being a big helper! He told my son he needed help, asked him if he could be a big helper and told to get his toy hammer, then had him tap on the air intake grate because it was "stuck" and found other ways to include my son who was very interested in what was going on. Both days he was here, Darius had my son chatting up a storm with him! I cannot stress enough what a freaking *HUGE* deal that is for my to do with a near stranger! This type of service isn't something you see much of anymore these days. So thank you again Darius for all you did!

The guy came out a couple years ago to fill the freon in our unit. We've tried several time to contact him to come out and look at our unit. NOTHING. will not respond to messages or phone calls at all.

Great. Fast and prompt.

Service went well

Giles and his coworker came out, gave a fair estimate and he was the only one who pointed out our furnace did not have a fresh air return (cheap install during construction of the house) and took the time to figure out where it would go during the estimate. Great communication, cleaned up after themselves and did a beautiful job with our furnace and humidifier install beginning to end. I'm grateful when a major install in the house goes so smoothly, you won't be sorry.

unknown

Trustworthy, direct, honest evaluation.

Great experience, great job. Giles presented me with all the options, answered all of my questions in detail, was timely, responsive, professional and courteous. After installation was complete, he went through all the new systems and explained them all to me. I only wish I had called him sooner!

What I like best is that he thoroughly explains all our options and lists all the prices. He doesn't hesitate to find cheaper or economical solutions if that is all we need. We find it very easy to make repair decisions because he clearly shows us the problems and goes through our options with no sales pressure. The work was performed efficiently and on time and they effectively communicated every step of the process. The furnace works as advertised and we are very satisfied. We will continue to use this company for all our future needs.