Infinity Home Improvement, Inc.

Very shady company wouldn’t recommend anybody to them.communication are very bad.won’t do repair after they get their money.don’t pay the people who referred the to you that’s one hundred dollars.

They were great and got everything done timely. Very professional from the sales person to the installers

The team of Jesse and Joe that did the install were great. The project took longer than expected but they stuck with it and replaced a side exterior door in my home. Door looks great and no longer sticks. They guys are rock stars!

This is the most dishonest and inept company Iâ ve ever worked with. Our story begins in February 2023 when the saleswoman quoted us over $21K for ventilation and insulation. With that being much more than we could afford, we decided to do the ventilation, which came in at just over $11K. It still felt like a lot but these folks claim that they are experts in ventilation and insulation. After mix ups with incorrect and miscommunicated instal days, everything was finally completed in April. On instal days, when the contractors were asking us where they are cutting holes in our house and where things are supposed to be installed, we got concerned. When a task wasnâ t completed as it was written on the contract, we raised questions and asked for a refund. We received a partial refund only to be told â work was done.â After months of anger and then 7 weeks of continuously reaching out, we finally did receive our full refund (in November). I can honestly say, I was surprised we won this battle. I will give them credit for making this part right. However, there was a lot more that these â expertsâ didnâ t do well. Our home is a cape cod style home, so we have 2 separate attic spaces. The concern was the smaller of the 2 as there was very little, if any, ventilation in it. This attic space is at most (and this is stretching it) 200 sq ft. Our â expertâ salesperson told us this is what we needed: - 16 watt solar fan - 2, 31 ft edge vent - 2 gable vents These â expertsâ will tell you that their standard for ventilation is 1 square foot for every 150 square feet. As you can see, our â expertâ salesperson saw our inexperience and lack of knowledge with ventilation and took full advantage of us. Our â expertâ salesperson also failed to realize that our attic space is not well sealed from our living space, which can cause major energy loss with a solar fan. Weâ ve already seen a drastic change in how less comfortable our upstairs living space is, thanks to the â expertsâ at Infinity Home Improvement. Our upstairs living space was NOT cooler this summer, and so far it is much colder than the rest of the home as weâ ve entered cooler seasons. Weâ ve even had someone else do a little insulation since this escapade. Not to mention, they literally chopped up our home. It looks terrible. And this isnâ t even all of it that shows how dishonest and crooked this company truly is. It later came to light that there is a smaller solar fan that would have called for less ventilation, but that would have meant less money for this â expertâ ventilation and insulation company. When we brought all of this to their attention, James did what he could to fix it (full refund from the work that was not completed to contract) and offered to â sealâ our living space better. I do not want this company ever working on my home again. They had their chance to do the right thing the first time, and didnâ t. They also gave us a $200 gift card for â inconveniences caused.â This doesnâ t make up for our higher energy bills we will incur, nor the hideous nature of our roof. â ¨Something else that I find incredibly interesting is how much this companyâ s ratings have improved in the last 4-6 months. Especially considering our experience with them. Seems fishy. This company is a sales company. They are â expertsâ in sales and will take full advantage of any opportunity.

Did not get what we paid for, and after a year of calling them and getting nowhere, no call backs from the "right" people ... gave up.

Elliot is awesome great consultant!!!!

they were on time and on budget. Installed our new shingle roof in one day

Do not do it! It took 3 tries to complete my installation. The sales force does not return calls and they are hard to get a hold of. Once they have your money, you will not hear from them again. Install people do not clean up their mess. Terrible experience!

This company has gone downhill. The salesperson canceled last minute. On rescheduled appointment, he miscommunicated as to where the gutters would go. Downspouts were placed in the wrong location. The straps were haphazard and poorly placed. Once paid, the company showed a poor willingness to fix the errors after admitting things were done wrong and poorly. I hired them 4 years ago and had reasonable experience. They even have photos of their work on their website. I would be cautious with hiring them and make sure you watch every aspect of their work and communication.

Absolutely the best!

I called in May and in mid September my porch was installed. The crew that installed my deck were kind and courteous, and very tolerable of my 8 year old son wanting to know all about what they were doing. The finished product looks great! I would hire this company again.

Office communications is poor they didnâ t build my banisters the way I wanted them with the opening in the bottom so it easy to sweep the debris out I explained to the gentleman that weâ re working and they said they were doing it the way the bosses I was like ok so I called the office never received a call back. Other than that they did a good job.

Quick service. Professional

NA

Awesome company and quality. Thank you.

Arrived on time with a crew of four and did a great job,

They were slow getting me scheduled I paid ± full and still had to wait I need service because the project has rusted out and they gave me the wrong number for the repairs I have been talking to a answering machine I am not a satisfied customer

Very professional and friendly.

My decks look beautiful!

Really liked the guys who did the work. Just had a couple of things that were missed, no big deal. But getting any kind of response to get it taken care of has been a struggle.

Should have seen the red flags. Needed gutters replaced, gutter helmet, some facia, attic vent, some repair where new and old roof meet. Salesperson rescheduled 3 times. Felt rushed to make decision that day. Was told 2 to 4 weeks. After 4 weeks was told 6 to 8 weeks. We kept calling. Was 6 months when crew came out. Noticed gutter helmet being wrong color. Salesperson checked wrong color on order which we didnt know because we were not told the name of the color. She showed us a gutter helmet that matched our shingles but when installed it wasnt the same. Looked silver, not charcoal black/gray. Halfway through installing, had an area on gutter leaking. Donavan put caulk where leaking. Next rain, still leaking. Donavan put more caulking. Next rain, still leaking. Donavan came out another time and replaced corner gutter piece. Half hour after he left, started raining. Still leaking, but worse. We looked closer at installation of gutter and noticed corner piece lower than gutter on each side. And gutters did not have a gradual slope to downspout. Water puddling in corner. We've contacted Donavan 3 times and was told he would replace this section. He still hasn't fixed this. We've called twice to Tom and left messages with no response. When a woman, Laura called for us to give them a rating for their work, I told her all of the above. She seemed to want to quickly get off the phone with me. She said she would put in a service request. Its been a while and have not heard from anyone. Still have leaking gutter. Hopefully the BBB can help me. Other than this leaking gutter section, no other problems. After filing a complaint they finally came out and fixed it. It just seemed like I had to tell them I would be filing a complaint before they would come out to fix it.

Still waiting to hear when my deck will be scheduled! Have called and left messages x3 with no response. Of course I got a price break for paying the total up front, so they don't feel a need to

Took 6 months to get gutters and fascia done. Every time I called to speak with the construction manager, had to leave message and he never called back. Was originally supposed to have the work done on Nov 18th, nobody showed and never got a call back explaining why. In order to make another appointment I called every day and had to leave a message, finally just got a hold of the front desk snd let them know what was happening. They put me right through to Thom. Set the date for April 21st and had him put it in writing. Did not trust him . Workers show up at 10 am and leave at 2:30. Did not know why, come to find out they did not have the material, weird, they had 4 months to get it. Next day, they show up late saying they had to wait 2 and a half hours to get material from Menards, really?? They left early that day cuz it was raining, although I was told they work in all types of weather. They finally finish, did notclean up their messes, and used plain board fascia instead of white, which is the color of my house. Now I will have to pay more money to get it painted?? They totally ripped me off and I suggest you do not use them. I had to give a half star, but they shouldn not have any stars!

Professional, friendly, polite