Infinity Home Improvement, Inc.

Complete waste of money. Extremely lousy job. Installed incorrectly from intake meeting. Paid double the price. No follow up. Do not use company.

My experience with this company was very good.

My experience with this company was very good.

My experience with this company was very good.

Friendly and professional company. Explained alot about what they were doing, cause I really didn't know anything about insulation and ventilation.

This is the worst company I have ever dealt with. They lied to me more than once, the first lie was by the salesman, he said they had their own contractors and they trained them. Not one of the contractors was theirs they were all subs, not all of them good. I had the wrong window ordered, another was broken in delivery. All 3 subcontractors were giving the wrong info. I would call for updates on why things werent happening as I was told they would, no call back for 2or3days. The call back would be as if I hadnt left a detailed and upset message. This was a $12,000. job it certainly should not have been a nightmare. And I thought a rebate was not unreasonable for all the grief, not happening and they got their money immediately. I know things happened and this is just the tip of the iceberg. So be warned.

I have been waiting 5 months for them to power wash and treat my deck. No phone calls from them on status. I have landscapers coming to my home and I have been postponing waiting on Infinity Home to do the job. I have found another company to do the work, but Infinity is going to keep my $2800 because the contract says that I have 3 days to cancel. That was March 18th, 2021 and today is July 28th. I got screwed.

They were very professional and helpful with the whole process.

Infinity was on time and did a great job. Everyone I dealt with were professional and courteous. When I had questions, I got answers. They cleaned up after themselves and left the premises cleaner than they were when they arrived. Pricing was fair and the results were great. I would recommend Infinity to anyone looking to improve their home.

The response time is remarkable. We are extremely happy that Infinity Home Improvement were the only ones who call us back

The sales person was great.

We also had insulation of attic, but also downspouts replaced. Gentlemen that came to do each job was courteous, professional, and each person doing the given job left everything spotless. Much to our delight they also took measures to use face covering, as did we. Very happy with the whole process, from beginning to end. Stacy who came to the house to discuss the work needed was thorough, explained and answered all our questions. We are very happy with the whole process.

As a new home owner that required fast work that was cost effective, it was great to have Infinity Home Improvement quickly provide an estimate and have a competent expert onsite putting in my new basement windows. The price was competitive and the end product looks and works great. Would highly recommend.

Do Not hire them! The contract with Gutter Helmet was NOT satisfied. Salesman either did not know what he was talking about or gave misinformation to make the sale. He also told the installation department that I had said to eliminate the downspout even if the water goes over the edge. Terrible company to work with; Gutter Helmet is buckling and damaging my roof. We are going to court with this!

Very professional, polite and punctual.

They do not return phone calls. They scheduled the work without consulting me. The did not meet the terms of the sales agreement. Would not recommend these people!

Jerry is an amazing person to work with. Bill did a wonderful job putting the door in

We love our vinyl Kraft windows. they look amazing and we can feel the difference already . Infinity is the place to go for new windows

We hired infinity to replace all of our windows in our home. They estimated 6 weeks to start and it would be a 2-day project. It took over a year to complete. From incorrectly ordered window sizes on 2 windows, sending one man every single time to install 13 windows, leaving the outside exposed in between causing leaking into our home causing additional repairs and painting. The window installer attempted to show up twice to repair drywall/paint twice unannounced. We refused and insisted on a painting company repair the damage. (They did subtract the cost of those from our total.) Our ONLY saving grace was being cash customers and not financed so they wanted the rest of their money. We feel if we ever need warranty work on the Windows it will never get done or resolved. Do not trust other ratings or reviews. Do other research :/

Installer did a very good job . Job inspector before job did very good job . Sales estimator was less than I would have expected in accuracy of job estimate.

Wonderful staff. The sales guy was amazing very knowledgeable. The guy who did the work ed very hard and the gutter helmet looks amazing

problems from the beginning. Very difficult to get this outfit to follow through and repair what they damaged. Owner became very rude when I insisted on completion and repair to my satisfaction.

We had a leak and needed it repaired. For some reason I don't like rain coming in and soaking my plaster ceiling. We were given a window of four weeks before the job could start. Five weeks later, after I called and left a message, we received a note saying that they hadn't forgotten about us and we'd be taken care of soon. The following week, we were scheduled for the next Friday. During that time it rained, a lot. Friday came and a voicemail left telling me that we had been rescheduled for the next Friday. More rain followed during the next week. Guess what? Another voicemail on Friday telling us that we been bumped again because of the rain. The same rain that was still coming into my house. I called and asked for a refund of the 50% deposit they had collected. Shockingly, a "crew" was being made available to take care of the job the following Monday. Weird, I know. The crew was one man and the job was to take one day. It didn't. It took two because the installer had been shorted on the amount of shingles he needed to actually finish the job. When he finished the next day, I asked if he'd found the leak and how bad it had been. "I didn't know anything about a leak but did see some soft and spongy wood up there" he said. "So what did you do to fix it?" I asked. "Oh the new roof will take care of it." So the reason that I contracted with them hadn't been addressed by the installer because he didn't know about it. The following week, without any kind of follow up from Infinity, we were charged for the remaining balance. I'm not happy about the solution to my problem nor the treatment of the situation. The total amount for the job was just shy of the Veteran's Administration disability payment that I get each month. That's my entire income by the way, as I'm 100% disabled. That's why I hired a company that I was told was veteran owned. I now can't find anything to back that claim up. I'm beginning to ramble and will close with this. I'm not pleased and would caution anybody with a "small and simple job" to look elsewhere for help.