Infinity Home Improvement, Inc.

Project was not done and will not refund payment. Will not return calls.

prompt. Courteous and efficient. Selected based on sales persons knowledge and timing even though not the lowest price.

Excellent work. From the beginning of the meeting with the sales rep through the workers that handled the deck replacement, they were all friendly and professional. When the installers arrived on day one, they had the old deck tore off and the new deck done except for the stairs. The next day they completed the deck and cleaned up the work site. Love my new deck and how quickly the job was completed. I will hire them again for other projects I need done.

they were very good

Sales rep was very educational and thorough. The installers were polite and did their work without disruption. Only drawback was sales rep pressed you for a commitment on site in order to get the discount- you didn't have the option to "think on it" and get back to them. Further once the sale was made, they seem to "vanish" for about 6 weeks and then all of a sudden call you to say "we'll be there tomorrow!"- so it made it tricky to schedule. But the work was done well.

We had them replace stairs and our lower deck at the lake house. Sales representative was very good and did tell us it would be a while before the work would be started. Took a bit longer than â the whileâ we anticipated based on his estimate and I friend calling to check on the status of the project. Thatâ s the only thing Iâ d mark them down on: communication while waiting. Installation team was good and cleaned the area well. Very happy with the results.

Infiniti was quick to contact me to discuss a quote. Early in our conversation, they asked if there was a Mrs. when discussing the schedule for the free estimate, they would not even schedule without a commitment that my wife will be home as well. Hi and the homeowner, the one who will pay, and the sole decision-maker. They refused to schedule. Sheila, the one who called, seemed very on interested in my business. For anyone reading this review, I would suggest looking elsewhere for your project.

Job was done on time. Installers were helpful,efficient, and very neat. The sales rep was very well versed in helping us make decisions.

I find this company to be very thorough and willing to listen to your needs. Very impressed with the actual . The installers were quick, neat and cleaned up after completion.

I find this company to be very thorough and willing to listen to your needs. Very impressed with the actual . The installers were quick, neat and cleaned up after completion.

customer was happy

We hired this company to install a new metal roof on the property in June 2015. The total cost of the work was $33,214.00. We believe the metal roof comes with a lengthy warranty and, under the General Terms and Conditions, we had an Infinity Home Improvement Inc. 1 Year Service Agreement for maintenance and inspection. Infinity Home Improvement, Inc website states that a metal roof is a long-lasting investment with long warranties and low maintenance. Since installation, there have been several issues, most significantly leaking into the home, which we reported to this company with little to no follow up to remedy the problem. In spite of multiple phone calls, Infinity did not follow through with maintenance or inspections within the first year. As a result of the issues with the roof, and Infinity home Improvement, Incs lack of response and effort to repair the problems, we had our roof recently inspected by a local roofing company, who indicated the following issues: 1. Incorrect exposed fastener metal roofing materials used on the 2/12 roof pitch, previous roofing maters was EPDM (rubber). 2. Noticeable leaks around screws along eaves throughout the entire roof system. 3. Plumping pipe flashings not sealed correctly. 4. Chimney flashing leaking around brick chimney, noticeable wood rot from leaks in the interior. They found that overall, the roofing materials were not designed for the low slope 2.5 or less roof pitch. The issues we are facing are a direct result of the installation of the metal roof and the product they elected to use. Furthermore, they did not pull a building permit to have the installation done. This failure coupled with the above errors shows the unprofessional manner to which this job was executed for which we are now suffering. After multiple phone calls since 2015, they still refuse to respond.

Every representative that I encountered from the company was very polite and professional

Very pleased with the installation. Everything went pretty smoothly and completed in one day. Would recommend this company

Very professional consultant and installers. It was quick. Easy. Efficient.

Very fast and efficient. Finished in one day. And the job looks great.

Recommend Infinity for larger home projects, major renovation etc. Costlier than local vendors but work was professionally done.

Had to wait a long time for the work to be done. They were fast and cleaned up after. They explained what was done. Very expensive.

The company delivered what it promised even while having to work around the weather. Great work crew

Poor communication

Workers were very friendly and answered any questions.

None at this time

I was very pleased with gutters. I was not pleased with the other work by Infinity.

They repaired and refinished our deck, a small straightforward project. Very expensive so I expected things to go smoothly but there were problems all the way. It took them four months to do a job that should have been done in less than four weeks. First they did the repair wrong and after many phone calls from me it took them weeks to return and fix that. Then each step of the project after that was delayed. They never returned phone calls. Whenever I was able to get through to them I got nothing but excuses and continued delays. When it was done they immediately charged my credit card without asking me and they refused to give a rebate. I would never use them again.

Complete waste of money. Extremely lousy job. Installed incorrectly from intake meeting. Paid double the price. No follow up. Do not use company.