Custom Upgrades, LLC.

The owner of this company has no scruples or morals. He is very charming and talks a great game but then again, that is what charlatans do. I paid in full Roger Kingma to remodel a property that I own at 923 Fulton NW, GR. He never installed the air conditioning that was on the contracxt. He started the remodel project in December 2016 and was told that the project would be completed by July 1, 2016 (6 months). He did not complete until April, 2017. We met in late April to review what had finally been completed and I paid him the balance due. After my son moved in on June 1st we thought the workmanship was below par but every thing was working okay. In early June my son called to ask how to turn on the air conditioning. It wasn't working so I had him call the HVAC contractor whose sticker was on the furnace. The HVAC guy said that there was no air conditioning unit install in the house. He said that he had a payment issue with Mr. Kingma (general contractor) and was told by him to not put in the air conditioner now but later when he had more money. Mr Kingma never had him put it in and ended up owing the HVAC guy money for other work. He HVAC contractor told my son that he was going to take Mr Kingma to court to get paid for other jobs that he had not been paid for. I spoke with Mr Kingma via text on June 11 and he said it was an over sight and that he would get it taken care of right away. I texted him again on June 14 and his response was "working on it". I texted again on June 19, 22 with no response. On July 7 I texted again using very strong language and he responded that the guy had not gotten back to him because of the holiday and that her will contact him right away. July 17 no response to my text. I then went on vacation for the last week of July and first week of August. Called today and got voice mail that said texting would be faster way to reach him. Texted him, no response.

Service was performed at our business. He never paid his jacobson heating & cooling contractor. He charged me $15k for the heating & cooling work and i gave custom upgrades him the full amount once jacobson heating & cooling work was done. But he only paid them $4k and now they are putting a lien on our property because they were never paid by the custom upgrades for their work. Also custom upgrades were hired to put new floor. They never leveled the floor before they start putting tiles. Now the whole floor is crooked and they came back to fix it but it is so bad it won't be fixed unless the whole floor is replaced. Now they don't even answer our phone calls and refuse to pay their contractor. You can look at their job and the work is been done by them at our salon. Please call me before you hire them don't waste your money and time. Because after their work you will be going to courts and attorneys and end up paying more then you think.

Poorly