Response from Levinsohn Restoration & Remodeling Co
I am sorry that this customer felt that our service was just "ok." We certainly want to offer better service than just ok. For several months we tried, but could not make contact with this customer since he moved and changed his phone number. I also did not receive any response to my email to him. He finally contacted us and informed us that he had moved and had several items that he needed to have done. I scheduled this job request as soon as our schedule was open to do the work. We installed a new toilet for him and hauled the old one away (for no additional charge). We also changed out a new shower head for him. He also asked if we could do some electrical (240 volt) wiring for his dryer-after looking at what he wanted done, I told him it was beyond our scope of work to make changes at the panel box (which is what I determined, in my professional opinion, needed to be done to have the job done correctly) and that he would need a licensed electrician to perform this service, and he agreed. After inspecting the door to the furnace closet, I realized that the frame was badly out of square (from structural shifting) and that the door edge would need some fairly aggressive sanding (or planing) to get it to close properly. Unfortunately, I did not have my belt sander or power planer on my work vehicle that day and requested that I return on another day to complete that job..I did reschedule the work as soon as I could and returned about a week later when our schedule was open again and completed this work for him. I also hauled away some heavy metal shelving for him (at no charge) and recycled it. I actually clocked our labor time (myself and my helper) to complete these projects at approx 4 hours (he only paid for 3 hours of our service) and I did not invoice him for the additional hour nor did I mention it to him.. All that said, in my opinion, we handled this job with the utmost professionalism and quality of service. Considering that we are not plumbers by trade, I believe that this customer received excellent service from us (there were no issues with the installation of the toilet that I am aware of). Honestly, I am not particularly upset about a receiving a "b" rating from this customer, however, its unfortunate since I feel that he is being unnecessarily too critical of our job performance and professional service that he received from us. Its my observation, from providing repair-renovation services to customers for 30 years now, that some customers often have certain expectations that they expect to be satisfied, but they often do not express them verbally to the contractor so they feel disappointed or perhaps even let down in the end. In most cases, if customers could verbally express themselves more clearly, it would help us (service contractors) to better meet their needs and hopefully better satisfy their expectations of us.