DEER CREEK SALES INC

The dealer made a home visit to check why my GR2020 Kubota lawn tractor would not start. I had the tractor for about 6 months The engine would roll over fine but it would not start. My home was about 20 miles from the dealer. The person resolved the issue with no charge. I had checked the fuel line....it was a very cold month and but did not find fuel line freeze. My process also checked all of the fuses I could find and they were good. The technician recognized when they installed the wiring harness for the electric portion for the snow blower attachment the bundle with the engine fuse was pushed back and out of sight. However, the new snowblower connections had a fuses and I was checking them versus the engine fuse. He pulled forward the engine fuse and it was blown. I replaced the fuse and the engine started. Normally, they would have picked up the tractor and brought it in for service. The technician was going to be in my area on Saturday and thought he would try to resolve it before picking it up. The pick up and return service would have been a charge due to my distance from the dealer.. The type of service was unexpected and greatly appreciated.

We bought our house 2 years ago with over 6 acres of lawn. With the house, came a beautiful Kabota tractor to mow and plow our private drive and surrounding area. I was out mowing and the tractor began to spray oil all over the lawn. I called from the phone book and they were at my house 2 days early to pick up the tractor. They called me right away with a diagnosis and a repair estimate and time line. The repair was extensive ( I went down to visit and saw what was being done). They came in under quote, finished a week prior to estimated time, and removed the delivery charge since the cost was so high. Not compared to others just because it was so serious. They also sharpened the 3 blades, greased all joints and connections, and steamed cleaned the old girl for free. Great service for a vital piece of equipment.