Alpha & Omega Stove & Sweep

Alpha and Omega does great work, very thorough and guaranteed to make your system safe and efficient. They are very busy so you need to call to get an appointment about a month ahead.

No work has been performed because the business has not gotten back to me.

I selected Alpha & Omega because they offered a camera inspection of chimneys and since it was off season they were running a special promotion. Technicians were on time and professional, chimney was very dirty but the crew protected the area around the fireplace. They inspected the hot water heater venting and informed me that it was not to current code. When I latter had my gas meter upgraded, the Consumers technician failed my hot water heater due to improper venting. I had Alpha & Omega return to upgrade my hot water heater vent and install a chimney liner with a chimney cap. I did not get any other quotes for these services as the prices seemed reasonable based on past experience.

We've been very happy with their work and will continue to call them in future.

Initial job went well...scheduling was problematic. Owner was apparently confident, but difficult to schedule. Since installation we've had problems, which Alpha & Omega has failed to address. Insert came loose, and needed resetting. Alpha & Omega did so, but scheduling and follow-up were extremely difficult to organize. Eventual warranty (manufacturer) work has been impossible to coordinate, and Alpha & Omega has refused to do the work. So...initial work was ok, but follow-up and service have been very bad...thus, the "D" rating.

We were very impressed with the professional job that they did. Would hire again!

They crew was very friendly, and completed the job very quickly.

Done well. Services provided met expectations.

Very well they were prompt, efficient and clean.

I did all this on a previous review.

They did a great job. The work was done in a timely manner and they were professional.

He cleaned the furnace and attempted to use his camera to take a visual of the inside of the furnace. His camera broke and he assured me that he would have the office contact me to schedule another appointment. He did not charge for the cleaning and he never had the office call to set up another appointment to finish the inspection. Unreliable! Will not use again nor do I recommend to anyone!

They arrived on time and did a thorough inspection. But I was very disappointed in a few things. One, they asked me for a match to light the pilot. I had one match in the house. Seemed odd they would come without matches when they are inspecting a fireplace. Later, one of the employees had a box of matches in his hand. Was he too lazy earlier when he asked for one and did not want to go to his car to get his matches? I don't know, but that was a put off. Two, they could not find the switch for the fan. It was on the wall next to the fireplace. I cannot believe I was disturbed from getting ready for work to show them a switch on the wall next to fireplace. Three, they could not get the fan to work. I had to ask them if they checked the fuse box to see if it was turned off. Of course it was. These, to me are simple steps and troubleshooting measures that any person coming to the home would know to do. If they cannot figure out simple things like these, it makes me feel uncomfortable. To pay $189 for a gas fireplace inspection for a fireplace that does not produce heat and is for show only seems really high to me. I am more disappointed because I have had them come out before and do work and in the past were very professional and did an excellent job. I was disappointed this time. I am not sure if I would use them or not in the future. I marked yes because there is not an unsure option.

Very knowledgeable and professional.

The technicians arrived on time, were very friendly and professional. They got out their equipment and after making a phone call, went to my basement to do an inspection up my chimney with a camera. They did not have any equipment with them to do an inspection from the top of the chimney as it was a 2 story, steep roof access. They then proceeded to tell me that I had a blockage in my chimney and they could not perform their services. After several phone calls with the owner, Steve, there was not a charge for coming to my house as they could not perform any services as they were hired to do. Steve indicated that the charge to clear the blockage would be a minimum of $500.00 and a stainless steel pipe would be $2500. but he did not want to clear the blockage on a separate trip, just do the entire job in one shot. Lots of money so had to think about it. The next day Steve actually told me that he did not want to do the job at all but then finally agreed to it. I then got another expert to inspect my chimney and they found NO BLOCKAGE AT ALL. When I told Steve this information, he was very, very, very rude. He offered no explanation or apology. I don't think that this was a scam and but just the inexperience of the technicians with my type of chimney. After this experience I don't think I would use this company or recommend them to anyone based on the owner's rudeness and lack of customer service.

I will go with businesses that give free estimates for work.

They were excellent. They called 10 minutes before they got to the house arriving at the beginning of the 2 hour window they quoted. They did a thorough job and were extremely professional and friendly.

It went exactly as expected and they were so nice! Very patient, explained things well, showed me what the camera was seeing as it snaked up the chimney looking for cracks. I'd definitely recommend them. Price was kind of high, but worth the quick response and scheduling date. I still haven't heard from the other companies I called and that was over one month ago.

They did what they were hired to do in a timely and professional manner.

When we read some reviews on other sites we were a little hesitant to do business with Alpha & Omega but after reading several reviews on Angie's list we decided to go ahead and give them a try. First of all we called them on the Friday after Thanksgiving and left a message that we wanted them to come out and sweep our chimney. Thought they would follow up on Monday but to our pleasant surprise they called us back that Friday early evening and we set an appointment for the following Tuesday which we thought was great. They called prior to coming out and were on time with when they told us they would be at our home. They protected the rugs before coming in with their equipment. They were courteous of our home and made sure they kept the dirt outside where it belongs. Their cleaner was actually placed outside and the hose was run over to fireplace. In addition to doing the sweep the patched some cracks in the back of the fireplace for $20. The sweep was $189. Was very pleased with the work and our fireplace is burning nice and clean. Will use them again!

They were able to schedule me pretty qucikly, especially for the busy season. Their rates seemed very reasonable and they had very nice customer service. I ended up having to cancel but they were very understanding and thanked me for calling to let them know.

The fireplace looks great is clean and ready to go. First time inspection and cleaning of new house. They were courteous, answered all questions, and clean.

Everything went well they suggested the chimney cap but did not have the proper size with them. They returned two days laer and installed the cap.

They were wonderful. They did a great job, and we felt very comfortable with them. They are very neat, clean, efficient, and we burn a lot of wood in our fireplace, so they had a big job.

They did really nice work. They're very good. They were very easy to work with. The owner came out initially and looked at everything. He was very pleasant, very nice to work with. They did have a small showroom in Williamston. They don't have that anymore but they're still listed. They did very good work. They're on time, neat, clean, they pick up after themselves, knowledgeable.