MICHIGAN ENERGY SERVICES

Great from quote to completion

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We recently purchased our home which had A Huston system in it. I called around until I found the company that installed the system, Michigan Energy Services. The person that answered the phone immediately knew the house, systems installed, and when it was last services. Kevin came out and spent the time to answer questions, educate us on the systems, checked all systems and thermostats, replaced a faulty zone damper motor, and did some cleaning. Very polite and helpful, was not in any hurry to leave, which made us very happy since we had many questions. Overall a wonderful experience, and we will be using them again for scheduled health checks and any necessary maintenance.

Zoning estimate came in as expected - about the same as it was when originally during the building process. The estimate for the bonus room addition came in quite a bit higher than we expected but they did divide this out for us as we requested knowing we wanted to possibly do this on our own. The owner, Rob, joined Matt, to go through the system with me (again) because I couldn't remember everything I was supposed to do throughout the year and to ensure the filter was cleaned appropriately. Rob showed me step by step how to clean something on the furnace which I thought was very nice of him. They also adjusted the two hot water heaters to ensure they were at the correct settings. Both of them checked the humidifier to ensure it was running correctly, and the same goes for every thing that we had installed with the geo system. They were very friendly, nice, and didn't mind going through everything, yet again, with me. I have always been impressed with how efficient they have been on checking everything, answering questions and ensuring our needs have been met. I will always recommend them to others and will return to them over and over again.

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I am very pleased with Michigan Energy Services. The technician was on time and very knowledgeable. We recently moved into the home and he took the time to answer all of the questions I had. He found an issue with the initial install and a blown fuse in the aux heater.

I called about 7:30 am Saturday morning and left a message. Mathew called back about 5 min. later. I told him I had no heat. He said he would contact the technician to see when he could get to my house. Mathew called back to let me know I would be Kevin's next stop. Kevin called to verify that he was on his way. Kevin arrived about 8:30 - 9:00. He determined the problem was low water flow and adjusted it. It took about 1/2 hour. It was covered by the 10 year parts and labor warranty. I was in their computer so I didn't need to show a receipt or warranty for the furnace. I am very pleased with the service I have received form this company. I would recommend this company to anyone who has a geothermal system or is considering one. I don't know if they service or install gas or oil furnaces.

They arrived on time. Installed the new unit in less time than I expected. The crew cleaned up after themselves. I am very pleased with the workmanship and the new heat pump. It has reduced my eclectric bill considerably (approx $190 in the last 3 months compaired to 2010).

When I first talked to the MES salesman (Brandon Mahoney) by phone and asked for a worst-case price for a 5-ton vertical geothermal system and I described our house and location, he told me it would be $20,000, and a 6-ton vertical system would cost $25,000. I made it clear to him that I wanted to know the price I would pay to MES, not the discounted cost after the Federal 30% tax credit. When he came to my house, he upped the price to $25,000 for the 5-ton system and $30,000 for a 6-ton vertical system. When he sent me the actual written proposal, it was $31,567 for the 5-ton system and $35,235 for the 6-ton system!

Gary did a fantastic job of explaining the systems that were available to us as well as the procedure of it's installation as well as the contacts with DTE to connect the system. They coordinated with DTE and our electrician to make the house ready. The entire removal and installation only two days. It has been a God send on our pocket book. Even with the higher initial outlay of cash we are already seeing returns. There is also no fear of carbon monoxide poisoning because there is no flame. I recently had unidentified water in the basement and fearing it may be the new system, they were out before noon that day and checked everything out and made some adjustments for no charge. The water was not from the system but the gutters!!! Still no charge!