SERVPRO of Westland

Description of Work: Entire house clean out following a dangerous, hoarding and human neglect situation.

Description of Work: The pipe under our sink in the family room broke and we had a mess. SERVPRO of Westland came over and knew exactly what to do.

Description of Work: ServePro was subcontracted by Dante Floors, the general contractor, to clean the mess left behind from refinishing and installation of hardwood floors. I wrote a letter of complaint to the general contractor. So let s move onto the disgusting job of the Serve Pro contractors. Yes, the contractors that abruptly left at 5:00pm without checking the completion of the job. Their initial comment of, Our motto is that when we get done it will be like it never happened . That couldn t be further from the truth. They never moved the fridge out from the wall. If they would have, I would have found out that the fridge was broken by the contractor. They never cleaned the corner cupboard-the carousel-the one that Jeanne the flooring contractor took a picture of because it was so full of dust inside. They never moved the stove out to clean underneath or behind. A total of five pieces of furniture were brought in by your movers that were never touched by Serve Pro. They generally wiped off the top of the furniture but didn t go into the cabinets or wipe off the bottom or inside. The corners of the rooms were dusty. The walls were dusted off but not washed. The garage wasn t touched. The screen door window was washed but the door itself wasn t washed. The carpet on the steps was never even vacuumed much less cleaned. My one and only upholstered lounger chair was not cleaned only vacuumed. My leather couch was given a once over with a wet rag. When I sat on it I got full of dust when it was dry. The lamp behind the couch was filthy because the movers wiped it off because the Serve Pro staff were busy leaving at 5pm. They never cleaned the large tall plant stands that sit behind the couch because they were walking out the door. I asked Gerry four times if the bathroom floor had been re-cleaned as everybody had tracked dirt into it. Never cleaned as they left at 5pm in a rush. All of the crevices in all of the furniture and cabinets are full of sawdust. They wiped off the surface but didn't get the dirt out of the crevices. The floor molding in the entire house is the same way-crevices full of hardened sawdust. "Dusting" didn't get it "clean". Gerry doesn't know the difference. All of my wool rugs that were covered in sawdust were left in the garage as ServPro left at 5pm. Coffee table, glass top, 3 planters, huge copper pot 2 desk chairs, 2 doors all left in the garage at 5pm. Employees were making their weekend plans on their cell phones while in my house. Giving directions to friends so they could come visit them while on the job site. When you sit and watch the sun come in you can see all of the dust on the furniture, walls and molding that was given the quick once over but not "cleaned". The garage was left untouched and full of sawdust all over the safe, fridge and cabinets. The carpet was never scrubbed-both the steps to downstairs and the garage. Furniture that was bought in to warm up was left at 5pm for me to clean.