Superior Plumbing, Heating & Air-Conditioning, Inc

it went great! They are really nice and easy to work with. I would highly recommend them.

They went out the next day and found a bad capacitor and called with an estimate. It was reasonable and we went ahead with the repairs and it works fine now.

Office staff was great, plumber was timely and communicated the job well. Job was performed as described. However, the price was almost 4 times what I normally pay to have this exact same job done.. OUCH! The job was during regular business hours and not billed as an emergency. I didn't have time to get another plumber to come out so reluctantly agreed to the work at that price. If you have time to shop and compare , or can afford to pay a premium for your plumbing, your list should include this company... Note: only a portion of your service call applies to any work done, this was not communicated by the office prior to the technician arriving.

They did excellent. The pricing was fair, as well as communication. The job was done in a timely manner.

unknown

unknown

Kevin ran late but called. I was his last stop. He took apart my AC outside and cleaned it completely. Checked the hoses, pressure and coolant. He went inside and double checked the filter, humidifier for summer settings. I asked him about the age of my unit (16 years) and need for replacement. He said no, everything is still good. He reminded me about running the fan to help move air in the house and keeping outside unit clean. Kevin always answers all my questions and doesn't mind me watching and asking more questions.

unknown

unknown

unknown

Kevin and Jason installed a heat pump for my garage in one day. I am extremely impressed with the service provided and would defiantly recommend this company to friends and family. Kevin went over the unit with me when he came out to give me an estimate, he was very informative and through. I am so happy with the heating in my garage, my two dogs are out there most of the time and it is extremely comfortable and makes using my garage for projects a great place to work. I can't say enough about the quality of work that Kevin and jason did, I will definitely use this company again in the future.

Very professional. Actually suggested that I contact the factory of the original manufacturer based on their difficulty getting parts in the past . After the two dealers the manufacturer referred me to indicated that they wouldn't service Highland, called Superior back and replaced the water heater (which was out of warranty). They met their time (and cost) commitments and fixed some code issues while they were at it that our other plumber (in 2007) hadn't bothered to take care of. Highly recommend this firm (and I don't usually do reviews).

The job went absolutely wonderful. Jason, the technician came out and was prompt the morning following our return from a short vacation. He arrived promptly at 7 am. He asked where we were seeing the water on the 1/2 bath floor. He asked questions and verified that running water in the kitchen or upstairs bath caused water to appear on the floor in the 1/2 bath downstairs (tri-level home). He took a few minutes, explaining he was going to present me with estimates based upon what may be necessary to locate the leak. He thoroughly explained each and every step from diagnosing to completing the repair. He explained he would need to remove some drywall in the 1/2 bath and that Superior did not replace or repair drywall. It was nice he explained that important detail, though I knew I would need to call someone in the do that particular part of repair but someone else may not. He quoted by the work required, not by the hour which I found extremely refreshing in this day and age. I accepted the estimate presented which included the price if just the sink and vanity had to be removed and the price if the toilet had to be removed also. The removal was necessary for Jason the remove the drywall to locate the leak. Jason removed the vanity, removed a very large area of drywall. He was able to locate the leak and have the necessary access to the pipes to repair without removing the toilet. Jason worked steadily but did not rush! This I appreciated very much. He was concentrating on doing an excellent job versus hurrying in and out and collecting payment. Before beginning work, Jason protected my floors from the entrance he used all the way down to the 1/2 bath. Once explaining and showing me the problem and what would be needed to repair the leak, he took a few minutes to write up the repair estimate. He provided the option of replacing a portion of the main drain with cast iron and replacing a portion of the connecting service drain pipe that flowed into the main. He also quote a price for running a complete main drain from roof top to the floor in the 1/2 bath and replacing the affect portion of the service drain to the main. I opted for replacing just a portion of the cast iron main and replacing the affected portion of the service drain. Jason explained that the lifetime of the cast iron was very long thus the two options. He was not trying to up sell, he explained it was an opportunity to "upgrade" that portion of the plumbing if I desired. To be honest, I was very shocked how reasonable the price was to replace the entire main in the house. Jason reassured me that the option I chose was an excellent and lasting repair. It was necessary for Jason to return the following day to perform the repairs. It is time consuming removing and cutting into drywall when there are active water pipes also in the wall. Jason asked if he could carry the vanity out into the garage and place it in an area that it would not be in my way. Naturally, I said sure and he placed it where I designated. He cleaned up very nicely, left the work area very clean and tidy. He rolled up the covering over the floors to prevent anything from dropping onto the floors or stairs. He removed all the drywall and tile taken down and carried it to his truck. He stated he would arrive between 11:00 am and Noon on the next day. He called to confirm he would arrive at approximately 11:45 pm. He was prompt once again. He covered the floor area again from entrance to the 1/2 bath and thoroughly explained the necessary steps to repair the pipes. He completed the repair around 3:30 pm. He tested the repair by running water in the different areas, kitchen, upstairs bath and verified the leak was repaired. He carried out the pipe he had replaced explaining I could use it to show my insurance company. I explained that I wasn't going to turn it into my insurance. He then said that his company recycled and he'd put it on his truck if I no longer wanted or had a need for the pieces. I told him to please take it to be recycled. Jason cleaned very thoroughly, wiping down the existing walls in the bath, he had placed a protective pad on the bathroom floor prior to beginning his work. He removed that and cleaned up the floor too. I had told him I was replacing the floor and he was conscientious enough to place the pad covering on the floor and tape it down anyway. He was most respectful of my home and avoiding interfering with our ability to access the stairway from the family room near the bath upstairs to the other rooms of the home. Jason took the precaution of nailing a strap up to support the upper portion of the main cast iron drain. He explained that in removing a lower portion he did not want the upper portion to shift down. I've scheduled for Jason to return in about a week to run a new section of drain from the kitchen sink in PVC and replace the baskets and plumbing directly under the double sink. This is possible because the cost to repair the leak was most reasonable. That is how very pleased I am with Superior Plumbing Heating and Cooling. Jason is an experienced and knowledgeable technician, courteous, respectful and polite. Superior Plumbing Heating and Cooling will have my future business for all three when required. Highly recommend! Very pleased with all aspects of the service I received.

unknown

My experience was very good. I'm very comfortable with the technicians and the installer and very good detail to customer service.

It went very well. They were very responsive and very careful about what they did.

I scheduled a service call for early morning 3-20-14. Jason called before he arrived and was very punctual at arriving when he said he would. He put on shoe coverings and used a drop cloth in my bathroom. He was very courteous, friendly and respected my home. He found the cause of my problem and removed a sink drain strainer that someone had accidentally flushed. I would highly recommend him and Superior to anyone who needs a plumber.

Very knowledgable, willing to take the time to discuss the options and not at all working to upsell/buy new equipment. Practically Perfect in Any way!

Superior staff show up on time, explain what they are going to do and complete the prodject with professionalism. Pricing is fair and they will make suggestions on how to save money on future plumbing repairs and preventive care.

I got home from work and the furnace wasn't staying on longer than a minute or two at a time, so I called Superior as they had installed a new water heater for us a couple of years ago and done a good job. I spoke with Kevin, who set the appointment up for the next day - he even made arrangements to call 30-45 minutes before he arrived, which meant I didn't have to wait around the house all day. He was here less than an hour, as he was able to quickly diagnose the problem and had the part on hand. Kept a clean worksite and was very professional. Have used them in the past and would use them again in the future.

They were friendly but there skills seemed to be just average. I am not sure if I would use them again.

While tech was there I asked him to give me an estimate to add additional duct work in kitchen. He looked at it said someone would contact me with a price, I never received a call. I called a few weeks later and they then sent someone out to evaluate what would be needed. He said he would get back to me, I have never received estimate or call back.

Kevin's crew came out and replaced our tired water softener. We have used this company several times in the past and will continue to use. The estimates are always very accurate, the service is timely and always professional.