PHIL'S APPLIANCE SVC

They are very quick at ordering parts. I trusted them so much. I had them over several times and would even have them over my home when I wasn't there to fix whatever needed done.

They were excellent. They were very prompt and courteous. The gentleman who came out worked on the dryer and did a great job. I highly recommend this company. They had a much better price and better service than the company I used before. They did exactly what they said they would do.

Totally unacceptable!!!!! Would not use this company again for ANY REASON!

PHIL'S APPLIANCE IS THE CONTRACT SERVICE PROVIDER THROUGH DTE'S APPLIANCE SERVICE PLAN. Over the past three months, we?ve had three different appliances serviced by Phil?s. One (the dishwasher) was not under our service contract, was fixed after 2 weeks. The stove and hood have been the other two appliances. I haven?t recorded all of the calls that we?ve had for these appliances, but here?s what happened. We called DTE?s Appliance Plan to report that the hood lights were not working and the stove top was not firing-up, or spark-lighting, the gas burners. We had resorted to lighting the stove manually. The first service call, I took off from work and Phil?s didn't show. The second time Phil?s did a service call was to ?look? at the problem. They deduced that they didn't have the proper expertise to diagnose the problem (I told them the fuses were blown on the hood but they didn?t want to listen.).I may have filed a complaint with DTE at this point.The third time, they sent two technicians to look at the stove and the hood. They could not remove the top from the range, told us that they would need to consult with DTE, and left. We called them back through DTE?s appliance plan after not hearing back from Phil?s. Phil?s called us back to schedule another visit. They didn?t show.We filed another complaint.Phil?s came out again. The service tech looked at the stove and determined, again, that they would DEFINITELY need to talk to DTE. Side note: He also caused a gas leak in our stove, we called Consumers Energy. They came out and shut the gas off to the stove completely. Now we didn?t have use of our stove. We didn?t hear back from Phil?s Appliance and so we called DTE, again. Phil?s determined that they would have to remove the range and ?cut? part of the stove off, in order to get to the parts that they had broken underneath. They also informed us that they would have to charge us ?extra?, but they would cut us a ?break? for the labor. Yay!They came and took our stove. They?ve had it for three weeks. Multiple calls. They say ?no parts?, ?parts are in?, ?no parts?. The hood has yet to be fixed. Sound fun yet? Finally, on 10/19, they brought out our range top and installed it. It's loose, but at this point, we're just happy to have it back. The technician was also supposed to fix the range hood, but simply gave my wife the fuses that it required and told her to "fix it herself".