Krane Heating & Cooling

Very conscientious company! I was impressed with their attention to detail and communication. I could tell they were knowledgeable and respectful (not always the case as a woman sometimes you get talked down to). They also included a lot of little things that made me feel they job was done right...Included product numbers in quote, used checklists after every job, replaced pad for condenser, 1 year follow up visit, extra filter, protected my carpet while they worked, tested things thoroughly when they were done... They did not try to upsell me and prices were comparable to other quotes I got for AC alone. Price was a ittle higher than others if you are replacing your furnace and AC at the same time but within a few hundred. The quality of service and peace of mind were worth the extra money to me.

We had no heat and they were out immediately to access the problem. Upon review we were notified that we need to either replace the mother board on our furnace or purchase a new furnace. The tech worked with us explaining the pros and cons of just replacing the mother board vs a new furnace. We went with a new furnace and they were back within two hours to install. They were very professional and respectful. Kept me in the loop to everything that needed to be done. I will recommend anyone that needs heating or cooling work to contact them.

Jeff arrived to our home and provided an estimate for a new furnace and A/C system. Very professional and courteous. Seemed very knowledgeable and answered my questions easily. Spent time measuring windows and even called the city to get an accurate sq footage of the home to design the right system. Although we ended up going with a different HVAC system, I would have no hesitation recommending this company and will likely use them for any service we may need in the future. Excellent.

Very professional and thorough, Gave helpful suggestions and was very helpful for completing little things

Fantastic! One day installation. Crew very professional and cleaned up after. You would never know that they were here! Very competitive pricing and quick response.

Darryl was prompt and very courteous. We worked together and diagnosed the issue in under an hour. Great guy, great company, will defiantly refer!

On time, professional and very good service, we were very pleased and would not hesitate calling them again for all of our heating and cooling needs.

AWESOME, WOULD HIRE THIS COMPANY IN HEART BEAT

Krane is the best company for the price in town. They are extremely professional, very very responsive and I will use them again and again if I need to. They are honest and hard-working and delivered on what they promised. As a single mom, I did my homework and they came out on top with service, product and price. Thank you Jeff and your team that installed was so great!

They scheduled an appointment with us, then called to cancel on us saying they are no longer accepting new customers.

Krane was very quick to respond. They offered a couple of options (and no pressure), and scheduled the work the next day. Very pleased with the professional, quality work and will work with Krane again.

Excellent, Darrel, their on call technician was prompt, professional, and had our furnace working again within hours. He was courteous to our family with two toddler age children's schedule and quickly diagnosed/repaired the faulty wiring.

Horribly. For a long time customer, I feel as if Krane's work is substandard. I'm thrilled that I have a new and honest and reliable company servicing my air and heat.

They were responsive.It's a very hands on owner. He came out for the quoting and then we spoke to him on the phone a couple of times.He came out to the job site. He had a comfortable approach. He wasn't annoying, he was just very involved.

It's just one person that does the check-up. We pay for each visit. I think it's $69 or $89.

They are very good, I've used them for quite awhile. Yes, I would definitely recommend them.

I have had very good experience with them. I think they were competitive in the price. They were in line with other companies.

John came out last week to quote replacement of 2 AC units and a Furnace. I accepted the quote and gave them $2500 as a down payment. 2 Days before starting the job, Jeff (the owner) and his head installer come out to measure it and find that Johns plan will not work. Jeff gives me a quote that significantly more than what was quoted & that all the rebates John has mentioned do not exist. Didn't know you were allowed to take back a signed agreement ... avoid at all costs

they found a loose wire and fixed it so all is well now.

Team was fast and friendly and did a great job, did not even know they were there after they left. answered all questions and made sure I was comfortable before they left.

The technician, I did not get his name, but it was not Darrel or the Owner, but another guy. He said he took a digital picture and found that my heat exchanger had been damaged by my Older A/C condenser leaking on to it. I later called back to see the picture, but they could not provide it. What really was going on is this technician badly wanted to sell me a new A/C unit. He told me I could get a real good after the season deal for a new 2 ton 13 seer Bryant A/C for $3,500. I had rembered when Darrel quoted me the same price in June, so I knew not to fall for his price. I just had another Company's Technician install today a 2 1/2 to 13 Seer Carrier for $2,750 and he told me he did not see anything wrong with the Heat Exchanger. This was the main reason why I broke down and got the new A/C today. It is evident to me now that the Krane Technician lied to me. I am not happy about this and will not use Krane again, since they hire guys like this.

All went fine, took just under two hours to get done.

Original 1997 Bryant furnace short cycling due to cracks in the heat exchanger. Researched local Bryant dealers on January 2 (holiday), Krane representative here the next day and the new furnace was installed on January 5. Also replaced the original 1997 Lochinvar water heater due to it's age and location next to the furnace. It was 12 degrees outside and down to 58 degrees in the house by the time the new furnace was operational. The high efficiency furnace requires PVC intake and exhaust lines and took the most time to install. The fantastic crew of four installers started at 9 am and were finished by 5:30 pm. I love the new Bryant Connex controller and new whole house humidifier that was installed along with the furnace. We now have efficient, quiet, properly humidified heat! If you are looking for an excellent heating and cooling company to take care of your home, call Krane!

My experience with Krane from quote to job completion was one of the most positive experiences I have had with any contractor. My existing furnace was permanently broken, not something a homeowner ever wants to hear. Krane's responsiveness, professionalism, friendliness and efficiency, from start to finish, turned an expensive, unplanned negative into a very positive experience. My home is warm and cozy, I couldn't be happier and highly recommend Krane to anyone looking for a high quality contractor.

Krane provides the type of service that we all wish every contractor would provide. I selected them on Angie's List because they were one of the top ranked providers. I soon learned why. It started with something that didn't start... namely, our furnace, which I was preparing for the winter heating season. Uh oh. But maybe (I hoped) it would be some small part that's easily fixed. I called Krane on a Tuesday morning and was told their head technician was in the area and they could take a look at it that afternoon. I pushed down my instinct to keep futzing with it (good thing, as you'll soon understand) and the tech showed up right on time. It took him less than 5 minutes to discover that the flames were doing something called blowback, which could jet flames and carbon monoxide back into our house. (Glad I didn't futz with it!) He explained this was caused by a hole in the heat exchanger. He didn't take it personally when I disappeared for a minute to Google that. He also informed us that our furnace was incorrectly installed, had too many BTU's for the house, as well as being incredibly inefficient (I definitely suspected that.) It was installed in 1999 and rated at 70% efficiency. Sitting down with my wife and I, he recommended a high-efficiency Bryant furnace. Normally, we're not people to make large purchases without a 3-bid. But, we made the purchase based on three things: He didn't try and sell us more than we needed - he told us our air conditioning didn't need to be replaced and we should run it until it died. He acknowledged that there might be a problem with running the exhaust lines, which even we could see. And his price was in line with what we'd found on Angie's List. Krane sent out a guy to measure for the piping the next day. He arrived on-time and left us with no worries. The installation took a whole day. It actually took place earlier than first scheduled due to a cancellation. The technicians were on-time and extremely cordial; despite us saying that they didn't need to put down drop cloths, they did anyway. Because the day was fairly cool, they closed the door behind them every time they went through the front door. They politely explained things when I couldn't resist going into the basement to "check on the progress." (Also known as: Seeing how a furnace goes together.) Three events from the day still stand out as demonstrating their great service. In the first, they were able to show me, without any grumbling, the rusted holes in the heat exchanger that had caused the furnace to fail. The second was when they informed me that our new hot water heater hadn't been installed with the proper chimney liner. I braced for an expensive extra cost, but it never appeared. They didn't change my price at all. Finally, one of the technicians found a problem with the air conditioning that was making it run inefficiently. He fixed it without any extra charge. At the end of the project, you couldn't even tell they'd been here. They took all the old furnace parts with them and swept the basement floor clean. And though they were clearly tired from the work, they patiently explained all the functions of the new thermostat to me. Overall, the entire experience was exceptional. They even brought the forms necessary to collect high-efficiency heating rebates from our local gas and electric companies. And Krane filed them on our behalf! The rebates will allow us to recover $450 off the final invoice price. We also used their Angie's List coupon to save $200 off the invoice. And they waived the cost of the initial inspection visit because we purchased a furnace. All those savings made it a little less painful. We would highly recommend Krane for their honesty, integrity and professionalism.