Reviews
3.04 Reviews
Showing 1-4 of 4 reviews
Robert J.
05/2017
appliance repair
+ -1 moreThey were competent and I was happy with them. It was the warranty company.
Description of Work: The burners on my stove weren't firing up, so a guy came out.
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Yes, I recommend this pro
Debbie S.
05/2017
appliance repair
+ -1 moreIt was wonderful! The tech came out and found I needed a part. He had the part on his truck and was able to repair my machine within 30 minutes and I was back to drying my laundry. Thank you Appliance Repair Specialists !!!!!!!!
Description of Work: I had a dryer that was not heating good.
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Yes, I recommend this pro
$125
benjamin C.
04/2012
appliance repair
+ -1 moreOur home warranty provider forced us to use this company. We were obligated to pay the $100 deductible. We contacted this company three weeks ago to fix our stove and microwave. The tech's initial visit was fine. He looked at our stove and microwave and said we needed new parts. We asked him to rush the parts. We heard nothing until we called them 1.5 weeks later. One tech. came to install the parts later that week. He was not able to get the panel in without removing the stove (a built-in unit). For some reason, he tried to do this by himself and dropped the stove on our newly refinished hardwood floors leaving a large dent and scratch. He had asked my wife for a blanket (she was the one home when he pulled the stove out). He had no pads, covers, etc. I'm not sure why he thought a blanket would protect hardwood from a dropped stove. When I arrived home midway through his repair, he had greasy parts spread out on our kitchen rug. There was no cover on the rug. He had his shoes on with no covers, and the microwave had been removed and was balanced on our kitchen counter. The stove was also on our rug, but resting on the blanket (which we provided). He seemed to think it was no big deal and acted surprised that the stove (which he had dropped) caused damage to the floor. After the stove was fixed, he was not able to get it back into an installed position. He said he would be back next week with another guy to get the stove in place. I told him that leaving the stove out was not an option (we have young kids). His boss ended up coming out later that evening to reinstall the stove. The stove now works. This is the only positive. He ordered the wrong parts for the microwave, so we're still waiting on those. These are just the highlights. Stay away.
Description of Work: Replaced electrical panel in stove and (apparently will) replace parts in microwave.
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$100
Megan S.
03/2012
appliance repair
+ -1 moreI also had significant problems with the office staff. I was never called when my parts came in, so fortunately, every time I myself called frequently to keep up on whether it was time to schedule a return visit. Midway through my progress with this company they fired the two people who frequently answered phone calls, so this seems to have been a pervasive problem. Eventually I asked to speak to the office manager, and I was connected to Debbie. Debbie was initially very understanding, and tried to order parts for me through another company to get them to me faster - this resulted in the wrong part that was delivered to my house during that last watershed visit. She also promised me their most experienced tech, Terry, would be the one coming for that last visit - but another tech actually showed up. Things come up - but that tech was able to reach Terry by phone at the office - so I learned Debbie's promises held no water. Further, another employee told me, "She's just the one who does the taxes." They refuse to narrow the window of arrival to anything lower than 4 hrs, and I was never called 30 min in advance I was promised since I work close to home. Often the techs would call from the front of my house, or 5 min out. Once I was called in the middle of the 4-hr window to say he was running an hour late - what does that mean in the middle of a 4-hr window? When is he coming? The office person couldn't answer that question. No tech wore shoe covers in my house, even though they are available on my stairs just inside the front door. One of them actually plugged my toilet to the extent it required a plunger. Overall, I felt no sense of urgency, no sense of shame at their repeated failures and no sense of professional pride in their work during any of my personal or phone encounters with this company. If you have a choice, stay far away. If you don't, demand that your home warranty company send another company (ask for a supervisor) immediately. Save yourself the time and hassle.
Description of Work: I was forced to use Appliance Repair Specialists because they are the provider of choice of my home warranty company. As the warranty company is paying for the visits/parts, I had four home visits from this company at no charge to myself - other than lost time at work, frustration and being forced to find another location to wash/dry clothing other than my new home. I have now called the home warranty company three times to complain about the ineffectiveness of this company and to request that they never contract with them again. The process started in Feb 2012, when the repair person came to initially diagnose the problems with the washer/dryer that came with the house I purchased at the end of Jan 2012. Initially when they didn't work, I did some online research and therefore knew that at least the washer is a known problem machine. I also knew that I was experiencing a common problem to this machine and that it would likely require replacement of the control board. The first visit lasted about 20 min and he simply said, "I have to order a control board" and that my dryer in fact worked perfectly. His idea was that my vents were clogged, leading to suboptimal drying. I had a vent company (rated highly on Angie's List) come out shortly thereafter, and my vents were perfectly clean. About 10 days after the initial diagnosis visit, he returned and replaced the washer control board and some parts in the dryer. I was told both were working. After he left, I put a load of laundry in and discovered that both machines had exactly the same problem as before - NOTHING was even different! I called the next morning, the office person talked to the tech before he headed out, and more parts were ordered - it really seemed like we were just randomly replacing parts in sequential order until maybe we could hit on one that would actually address the problem. And, since one of these parts was on backorder for 3 weeks, I would be without laundry capacity in my house for a long time coming. The following week the dryer parts came in, and he returned at my request to replace them. I was assured the machine was working great, and well, there were really no parts that could malfunction by this point. Still, a single dishtowel run through a max-dry cycle was damp at the end of all this. I called the office and discussed with the person I was told was the office manager (see below) that the upcoming visit, their 4th, would be the final visit I would allow them. I requested that all the techs meet and discuss the issues so that parts could be ordered in advance. When I called back several days later, I was told a new part had been ordered instead and would be in sooner. The tech meeting had failed to determine a problem with the dryer, so someone was going to have to come back out to examine it. At this point I demanded a new tech - because they were still planning on sending out the same tech who'd had three chances to diagnose it ... and failed. This is the guy who thought the dryer was perfect and it was the vents! It's simply easier for the company to send the same tech, since my house is in his "area" and another tech might incur a delay. I demanded a new tech and was promised the company's most experienced person. Ultimately we made an appt for about a week later between my schedule and theirs, and I requested a 30-min call ahead even though I was told I'd be the first appt of the day after the tech dealt with necessary details like checking the parts to make sure they were the right ones before coming out. Instead he called me from the street in front of my house (he couldn't read the street signs effectively to know where to park). He was not the tech I'd been promised. He couldn't find a problem with the dryer, tried suggesting it was the vents, and said maybe the control board they'd installed was in fact defective and that we should order another one. When he went to place the new parts in the washer, they were from a different line commonly known amongst repair people to have terrible machines (LG, and my machine is a Kenmore). They were the wrong size/materials and would not work. He called the office and was told, yep, we'd have to order more parts and come back out. After this 4th visit, with utterly no change in the problem, I refused to work with them any more.
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Contact information
2619 Dixie Hwy, Waterford, MI 48328
Licensing
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Service Categories
Appliance Repair
FAQ
Appliance Repair Specialists is currently rated 3 overall out of 5.
No, Appliance Repair Specialists does not offer free project estimates.
No, Appliance Repair Specialists does not offer eco-friendly accreditations.
No, Appliance Repair Specialists does not offer a senior discount.
No, Appliance Repair Specialists does not offer emergency services.
No, Appliance Repair Specialists does not offer warranties.
Contact information
2619 Dixie Hwy, Waterford, MI 48328