They did a very good job of installations but they have some delays on getting some carts in. They should have done a better job of being responsive on the customers. They were good but not outstanding.
Description of Work: I used the window service of The Home Depot USA Inc.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$7,800
Florence B.
04/2014
5.0
appliance sales
 + -1 more
The refrigerator came in a couple of days after I ordered it. I set up my own appointment when they called me. Then they called me back to make sure I would be home. They brought the refrigerator after that. The delivery was free. I could have got it for $100 or $200 cheaper. The quality of the refrigerator was good.
Description of Work: I bought my refrigerator from The Home Depot USA Inc.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,300
Pearlie and Sarina G.
05/2013
5.0
home improvement stores
 + -1 more
They usually have anything I want and I had no problem with them. They are very courteous and there's always someone to help you.
Description of Work: I used the home improvement service of The Home Depot USA Inc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Patricia R.
05/2012
5.0
appliance sales
 + -1 more
I got a good buy. They were good.
Description of Work: I bought a refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
IREENE M.
05/2006
1.0
doors
 + -1 more
Subcontractors showed up, tore out old door wall, realized that they didn't have all the parts needed. Left, returned, left for the day. Rained that night, so it rained into house. Contacted Home Depot, person I needed to speak to was off. Installers returned next morning, apparently they finished what they could. About 1/2 to 1/4 inch gap to outdoors under door wall. Also upgraded lock that I'd paid for wasn't included. Took 3 months, and taking a lot of days off to get incremental improvements done. My son ended up finishing the exterior trim. Oh yes... the glass was defective, so the Andersen supplier replaced the glass with an off-the-shelf replacement pane. Found out later that Andersen won't honor glass warranty... it's not theirs.
Description of Work: Installed replacement door wall. I chose Andersen.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,200
CHAD H.
03/2006
5.0
carpet installation
 + -1 more
THEY ARE LOCATED CLOSE TO US SO IT IS CONVENIENT TO GO THERE. THEY DID A GOOD JOB INSTALLING THE CARPET. THEY WERE VERY CONCERNED ABOUT WHAT WE THOUGHT. THEY MADE SURE WE SAW WHAT THEY DID BEFORE THEY LEFT. THEY WERE WONDERFUL.
Description of Work: THEY INSTALLED CARPET IN THE LIVING ROOM, HALLWAY AND ON THE STAIRS.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
yvonne M.
03/2006
5.0
carpet installation
 + -1 more
THEY SHOWED WHEN THEY SAID THEY WOULD. THEY GOT THE JOB DONE IN A SHORT AMOUNT OF TIME. THE QUALITY OF THE WORK WAS REALLY GOOD AND THEY CLEANED UP AFTER THEMSELVES. I HAVE RECOMMENDED THEM TO OTHERS.
Description of Work: THEY INSTALLED CARPET IN MY BEDROOM.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
03/2006
4.0
carpet installation
 + -1 more
THEY DID A GOOD JOB. THEY SHOWED UP READY TO WORK AND WERE FINISHED QUICKLY. THEY WERE VERY FRIENDLY AND HELPED US PICK OUT THE RIGHT TYPE OF CARPET FOR OUR HOME. THE CARPET LOOKS GREAT AND I AM HAPPY.
Description of Work: THEY INSTALLED CARPET IN OUR LARGE FAMILY ROOM.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
03/2006
4.0
doors
 + -1 more
I HAD TO WAIT A LITTLE WHILE FOR THEM TO COME OUT, BUT THAT IS BECAUSE IT WAS A HOLIDAY. WE WENT TO THE STORE, CHOSE A DOOR, AND ORDERED IT. THE PROCESS WAS VERY EASY. ONCE THE DOOR WAS IN, THEY WERE ABLE TO COME INSTALL IT THE NEXT DAY.
Description of Work: THEY INSTALLED A BACK DOOR BECAUSE OURS WAS BROKEN BY A STORM.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
03/2006
1.0
doors
 + -1 more
WHEN THE GUY CAME OVER WITH THE DOOR, I REALIZED THAT IT WAS DAMAGED. HE TOOK IT BACK AND REPLACED IT FOR FREE. I HAD TO WAIT FOR QUITE SOME TIME. THIS GUY CLAIMED HE WAS AN EXPERT, BUT WHEN HE INSTALLED THE DOOR IT DID NOT LINE UP RIGHT.
Description of Work: THEY INSTALLED TWO NEW DOORS WHICH INCLUDED SCREEN DOORS.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Doors,
Carpet Sales and Installation,
Appliance Sales and Installation,
Hardware & Home Improvement Stores,
Windows,
Propane Sales Services,
Rentals - Trucks,
Internet Service,
Rentals - Equipment
FAQ
The Home Depot USA Inc is currently rated 3.9 overall out of 5.
Sunday: 8:00 AM - 8:00 PM
Monday: 6:00 AM - 10:00 PM
Tuesday: 6:00 AM - 10:00 PM
Wednesday: 6:00 AM - 10:00 PM
Thursday: 6:00 AM - 10:00 PM
Friday: 6:00 AM - 10:00 PM
Saturday: 6:00 AM - 10:00 PM
No, The Home Depot USA Inc does not offer free project estimates.
No, The Home Depot USA Inc does not offer eco-friendly accreditations.
No, The Home Depot USA Inc does not offer a senior discount.
No, The Home Depot USA Inc does not offer emergency services.
No, The Home Depot USA Inc does not offer warranties.
The Home Depot USA Inc offers the following services: Truck rental, key cutting, tool rental, WiFi, propane, tool rental & installation.