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McCarver Mechanical Heating & Cooling L.L.C.
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
HVAC/R Commercial & Residential Service/Installation
Business highlights
Emergency services offered
15 years of experience
Services we offer
Air Conditioners, Boilers (Steam & Hot Water), Gas Piping, Generators, Indoor Air Quality, Mini-Splits, Preventative Maintenance, SDHV Systems (Spacepak & Unico), Standard & Power-vented Hot Water Tanks, Tankless Water Heaters, We specialize in both residential & commercial HVAC. Services include repair, and installation of various equipment types. We work on all makes and models. Specialize in Furnaces, and preventative maintenance plans (with TONS of benefits!) and discounts!, etc. We also offer financing, replacement, service
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.750 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 10% | ||
| 0% | ||
| 0% | ||
| 4% |
Showing 1-25 of 50 reviews
A G.
Aug 2020
McCarver Heating and cooling is probably the worst contractor I have ever worked with. Chris McCarver (the owner is rude and non-responsive). I needed a new compressor for my unit, he waited over 8 days before he called me. When he finally did, he did not even come for a free estimate. He asked to see a photo of the unit. I called the previous AC person, since I was not home and asked for a photo of the unit. I sent it on to McCarver and he showed up after another week. He was not wearing a mask while he was working on the unit. He attempted to install the compressor for 30 minutes and then called me up and announced that the photo sent was a different compressor from the one that was needed. He raised his voice and was complaining how I had him waste his time on this. I could not believe how rude he was. Then his assistant Christine sent a new estimate for the new compressor. $2200 for the compressor. $115 for McCarver showing up and trying to put the wrong part in $125 for freight PLUS they were going to charge freight for the new unit that they ordered. If that doesn’t sound like a scam, I don’t know what does. As you can imagine, we were not going to be punished for a good-faith mistake so we asked to have the whole job canceled. They advertise free estimates which begs the question, why didn't McCarver Mechanical provide a free estimate before ordering a part? Unfortunately, McCarver forces customers into giving deposits. So I deposited $500. It took several emails and complaints to get $375 back. His office manager refused to refund us $125 back. Please avoid McCarver Mechanical at all costs.
Response from McCarver Mechanical Heating & Cooling L.L.C.
"Despite the fact that you are outside of our daily service area, and it’s the busiest summer in recent memory, we tried to help you. You advised us that you had another contractor out who provided you with [Member Name Removed] diagnosis and information about the unit and you provided us with the model and serial number of the unit. We special ordered the compressor and advised you that we had to do so because it was not available locally. We had no control over how long it took for the compressor to arrive. We were charged $125 for the freight (75+ lb compressor on [Member Name Removed] pallet), and we, in turn, charged you for the freight, at cost. Upon arriving with the compressor and proceeding to prep for swapping it out, we realized that the information you had given us was wrong and therefore, the compressor we had would not work. We then quoted the correct compressor for your R-22 unit. R-22 refrigerant is no longer being made or imported. It is being phased out by the EPA. Therefore, R-22 components and the R-22 refrigerant are in high demand and our cost for these items is much higher than for R-410A system components and R-410A refrigerant. So, the fact that our estimate for the R-22 compressor was higher is not punitive as you called it, it’s just the result of low supply and high demand. Eight days later, we received an email stating that you wanted to cancel and that you wanted your deposit back, followed closely by several additional emails threatening to smear our reputation online if we did not give in to your demands. We have refunded all but the $125 that we had to pay for the freight on the compressor, and we stand by that. Despite the refund, you proceeded with your smear campaign. Our company has not done anything wrong here, and we believe all reasonable, impartial readers will see that."
Jer L.
Jan 2019
I'm very happy with the equipment they installed, that is 5-stars all the way. It works very well, is ridiculously quiet, and the install is beautiful; a work of art, just check out the photo. Their service is good. We have had a couple of post install issues (these things happen in hugely complex systems, no knocking them there) and ultimately they have gotten them all squared away. The only downside is that they seem quite busy, so arranging timely service calls has been less than stellar. For the cost, I would expect a more responsive service department. In all, we're very happy with our new combi unit!
Leigh S.
Sep 2017
The repairman was professional and got my air conditioning working the day I called ( very good), It was HOT those several days. Another company I called would not have come out for a week. The staff did not provide the information I asked for subsequently for replacement/ repair of the problem (bad). I will likely replace unit due to high cost of repair/ obsolete refrigerant which is driving prices up and the fact current units are more energy efficient. I called them twice after the recharge. They did not call me back with the information I asked for, so I will use someone else to replace my air conditioner.
Dick N.
Jul 2017
Outstanding. I renovate houses and am very particular about my workmanship. Chris and his crew did an excellent job. In addition to service on our five properties, Chris installed a total new system,, including gas lines & ducts in a total gut job renovation some time ago, with the same stellar workmanship
Harvey P.
Jun 2017
Smoothly, service completed with difficulty
Berj A.
Jun 2017
My experience with McCarver Mechanical was very positive. They were the only company in the area that was able to meet up with me for a same-day appointment and that was awesome. The faulty blower motor in my Rheem tankless water heater turned out to be my fault as I accidently covered an air intake pipe on the outside of my mom. The technician was kind and did not make fun of my error. He was professional and also gave my water heater a much-needed tune-up.
Kelly B.
Apr 2017
Just needed one part.
Jennifer B.
Sep 2016
McCarver Mechanical Heating and Cooling lied to us about the fan motor lasting another 1-2 years. They tried to lie and say DTE was cutting back our electricity. Our upper floor is still too warm.
Response from McCarver Mechanical Heating & Cooling L.L.C.
"9/19/2016 As the owner of McCarver Mechanical, I have called [Member Name Removed] several times. She will not return my calls. I have offered to pull the parts we installed out and refund her money, and that offer still stands. At this point, I would like to correct the inaccuracies in [Member Name Removed]'s review. She called us out for no A/C - we found and replaced the bad capacitor and advised her that the fan motor was failing - amp draws were high and bearings were bad. [Member Name Removed] did not want to replace the fan motor at that time. The unit was up and running. [Member Name Removed] called back on Sunday with a complaint about air flow. We did not touch any dampers or do anything to change the airflow in her home during the first appointment. However, in the interest of good customer service, we sent a technician on Sunday at no charge to [Member Name Removed]. He found the unit working fine, but at her insistence spent 2 hours addressing her airflow complaints. A few days later, the fan motor failed as we had warned. We gave [Member Name Removed] a choice between a universal motor and an OEM motor. She chose the less expensive universal motor that we stock on our trucks. Universal motors are made to work with units from most manufacturers. Universal motors have longer wiring for this reason. The industry standard is to zip tie the wires so that they do not fall into the fan blades. These wires are secured and coated for all weather use. As a safety precaution, we would advise that children and pets never be allowed to play on the condensing unit under any circumstances. We explained this to [Member Name Removed] as well, and we sent another technician out (again at no charge) to make the zip ties as neat and inconspicuous as possible and covered them with conduit for additional protection. Our customers are our top priority. We pride ourselves on providing our customers with an excellent experience. We have made every effort to satisfy [Member Name Removed]. Unfortunately, without her cooperation in returning our calls, there is nothing further we can do."
Bruno R.
Aug 2016
My reasons for choosing McCarver were: a competitive price, no-nonsense responses to my questions and fair and reasonable explanations of the cost and selection of components to be installed. In addition, I checked responses on Angies List as well as doing other research
Whereas others tried to sell me numerous services which did not seem to be necessary, McCarver explained the cost and performance of each component and the reason for the selection of that component. Their responsiveness was excellent with answers to my queries within one day - at the longest.
The installers were punctual and kept in touch with any variations in the schedule. In all, the complete removal of the old furnace and A/C and the installation of the new equipment took just one day and 1 1/2 hours the next. They explained the equipment and the new thermostat in detail and left the area spotless.
All things considered, I couldn't have asked for a better experience.
Whereas others tried to sell me numerous services which did not seem to be necessary, McCarver explained the cost and performance of each component and the reason for the selection of that component. Their responsiveness was excellent with answers to my queries within one day - at the longest.
The installers were punctual and kept in touch with any variations in the schedule. In all, the complete removal of the old furnace and A/C and the installation of the new equipment took just one day and 1 1/2 hours the next. They explained the equipment and the new thermostat in detail and left the area spotless.
All things considered, I couldn't have asked for a better experience.
Patricia W.
May 2016
The time I received a quote and the completion of the project, it went well. I scheduled a quote and was quickly given an appointment. When he came out for free consultation I was given two prices, which was reasonable. I later scheduled an appointment time for the project. The day came, which the installation guys showed up before me. Needless to the team was on time. The team was efficient and cleaned up afterwards. I am planning to use them again for another property I have.
Angela B.
Apr 2016
The job was done in a timely matter, they cleansed up after themselves and the inspector said they did great work.
Bruno R.
Feb 2016
unknown
Wesley M.
Feb 2016
unknown
Christine K.
Jan 2016
.
Donna R.
Nov 2015
unknown
Frances V.
Aug 2015
----- REVISED REVIEW ------
After I posted my original review on Angie's List, Chris McCarver, the business owner, contacted me. We discussed my frustrations that this job cost $180 but required no special HVAC skill whatsoever. He acknowledged he should have asked more questions before giving an estimate and provided a more detailed description of what would be done so I could have made an informed decision before asking his team to come out. I had also complained that the techs charged me for $20 worth of rocks, when I know those two bags of rocks do not cost $20. The techs had bought 4 bags of rocks and charged me for all 4, even though they had used only two on the job. At the conclusion of our discussion, we settled on a price of $75 including materials (rocks) for the job. McCarver Mechanical issued a check for the difference ($105), which I have received. Chris also offered that in the future should we need additional A/C work done, he would come out himself and also offer a $25 discount. He seemed genuine in his desire to make sure his business is run honestly, and I appreciate that.
----- ORIGINAL REVIEW ------
Techs were fine. I paid $180 to have one of them tip the a/c unit forward while the other poured rocks underneath to level the unit. Took less than 10 minutes. If that's all they were going to do, my husband and I could have done that ourselves! The only reason I we didn't is because the unit is old and the actual cement pad is sinking on one side. I thought they were going to level the area underneath the pad after unhooking the ac and moving it off the pad. Honestly I feel ripped off. I thought for sure for a quote of $160 plus materials they were going to do more than what they did our what we could have done on our own.
After I posted my original review on Angie's List, Chris McCarver, the business owner, contacted me. We discussed my frustrations that this job cost $180 but required no special HVAC skill whatsoever. He acknowledged he should have asked more questions before giving an estimate and provided a more detailed description of what would be done so I could have made an informed decision before asking his team to come out. I had also complained that the techs charged me for $20 worth of rocks, when I know those two bags of rocks do not cost $20. The techs had bought 4 bags of rocks and charged me for all 4, even though they had used only two on the job. At the conclusion of our discussion, we settled on a price of $75 including materials (rocks) for the job. McCarver Mechanical issued a check for the difference ($105), which I have received. Chris also offered that in the future should we need additional A/C work done, he would come out himself and also offer a $25 discount. He seemed genuine in his desire to make sure his business is run honestly, and I appreciate that.
----- ORIGINAL REVIEW ------
Techs were fine. I paid $180 to have one of them tip the a/c unit forward while the other poured rocks underneath to level the unit. Took less than 10 minutes. If that's all they were going to do, my husband and I could have done that ourselves! The only reason I we didn't is because the unit is old and the actual cement pad is sinking on one side. I thought they were going to level the area underneath the pad after unhooking the ac and moving it off the pad. Honestly I feel ripped off. I thought for sure for a quote of $160 plus materials they were going to do more than what they did our what we could have done on our own.
Robert E.
Feb 2015
unknown
Kim O.
Sep 2014
Chris and the folks at McCarver's did a great job with my furnace and air conditioning, and were very pleasant to deal with. They always returned my calls promptly, and answered all my questions fairly and honestly. We had a few minor issues with city inspection, due to some extenuating circumstances, but Chris stood by his work and came right back out to resolve those issues and make sure everything was taken care of immediately. Months after the furnace work was done, I discovered a minor gas leak in the basement (yikes), unrelated to their work. Consumers shut the gas off for safety, but left me with no hot water. I called Chris, and he was able to fix the issue for me within just a couple hours.
I'm very happy with the end results. I would say they are a trustworthy, quality business, and I will be hiring them again next year to do some additional vents and duct work.
I'm very happy with the end results. I would say they are a trustworthy, quality business, and I will be hiring them again next year to do some additional vents and duct work.
Debra G.
Aug 2014
I believe this service call went very well. My basement was flooded up to 4 feet in the rain on 8/11/14 (Monday), the Furnace and A/C was shut off at the time so it wouldn't activate during the flood. After the water left my basement, the A/C seemed to work by Tuesday evening. However, by Thursday evening I realized that there was a problem with the unit. I went down the list for Angie's List service provider, but all the service providers were giving me dates for the next week to take a first look.
Previously, I had not heard of McCarver Mechanical. But they had an A rating, so I decided to call them. Joe, the technician was able to come out the same day and diagnose the problem. He was methodical and thorough. The technician needed to get the parts but it was late Friday afternoon. He said could schedule the repairs for Monday morning. A two man crew came out early for the 8 AM appointment, which I appreciated because my work schedule was severely affected the previous week due to cleaning up due to the flood.
The work was complete within an hour. They were courteous, punctual, professional. Considering I thought I might be replacing my entire furnace, I believe $690, which included to visits, was very fair. I would highly recommend them and will call them for any future heating and cooling issues.
Previously, I had not heard of McCarver Mechanical. But they had an A rating, so I decided to call them. Joe, the technician was able to come out the same day and diagnose the problem. He was methodical and thorough. The technician needed to get the parts but it was late Friday afternoon. He said could schedule the repairs for Monday morning. A two man crew came out early for the 8 AM appointment, which I appreciated because my work schedule was severely affected the previous week due to cleaning up due to the flood.
The work was complete within an hour. They were courteous, punctual, professional. Considering I thought I might be replacing my entire furnace, I believe $690, which included to visits, was very fair. I would highly recommend them and will call them for any future heating and cooling issues.
Karen C.
Aug 2014
Well after all the flooding and drying out we did with fans and open windows in the basement we thought our new water heater was ready to go. Boy we were surprise it would not work. So we moved on to the furnace and that did not work. A friend of ours called and said he had someone over to look at his furnace and we asked him to check to see if the company could stop by. The service company arrived within an hour. They said we needed a new water heater and furnace. I told my husband RED FLAG I looked on Angie's List and saw great reviews for MC Carver and gave them a call they were out at my daughters house in Royal Oak MI in no time. They got the water heater working and had to get parts for the furnace and fixed that also. We were very happy with this service and the 2 guys who came out
Well on Thursday 8/21/14 our air in our condo stopped working. I called MC Carver right away for service. They came out on 8/22/14 and checked our air conditioner and put on a new condenser and New motor and new blades and we are getting air now!!
The total charge was $470.00 I will always use this company as they explained every thing they were doing and why they were doing it! Thanks to Joe and Alex for a GREAT JOB on my daughters home in Royal Oak and My Condo in Warren! I will refer your company to everyone who needs work!
Robert E.
Aug 2014
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Ann H.
Jul 2014
The work went very well. They also worked with me when I found that the water heater they had installed would not work for my needs. They came back and replaced it. Also worked out an agreeable pricing.
Harvey P.
Jul 2014
When a major project is planned, I usually obtain about six or so evaluations/estimates. This way there is a knowledge based developed and options/prices can be carefully considered. I also check references. Chris McCarver is professional and was pleasant to discuss the plan with--and the installers--especially David were excellent. Even the office person was helpful and completely top notch. I expect McCarver Heating and Cooling to be my company for service in the future.
Richard T.
Jul 2014
My long time regular heating/cooling guys discovered the problem after I called them in. They offered to replace the 5½ yr old condenser (which they had previously installed) for $1900 because the 5-year warran
Robert C.
Jul 2014
I called to set up an appointment and my call was returned promptly. Less than 5 minutes. Work was performed professionally, no issues. On time, very satisfied.
Licensing
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FAQ
McCarver Mechanical Heating & Cooling L.L.C. is currently rated 4.7 overall out of 5.
McCarver Mechanical Heating & Cooling L.L.C. accepts the following forms of payment: CreditCard
Yes, McCarver Mechanical Heating & Cooling L.L.C. offers free project estimates.
No, McCarver Mechanical Heating & Cooling L.L.C. does not offer eco-friendly accreditations.
No, McCarver Mechanical Heating & Cooling L.L.C. does not offer a senior discount.
Yes, McCarver Mechanical Heating & Cooling L.L.C. offers emergency services.
No, McCarver Mechanical Heating & Cooling L.L.C. does not offer warranties.