We've been providing exceptional residential, commercial, and industrial heating and cooling solutions to the Greater Detroit area since 1945. We provide free estimates for the installation of new equipment and have 24 hour service. Additional phones - (248) 347-4940, (248) 828-0033, (566) 758-5900, (586) 775-4646. Additional DBA - Aladdin.
Description of Work: They replaced our whole system.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Aladdin Heating & Cooling
Thank you very much for taking the time to review our company and for your business. We truly appreciate it.
Kim W.
06/2017
5.0
heating & air conditioning/hvac
+ -1 more
Originally there was some issues, but Jeff/owner made us whole. Based on the timely resolution on a sensitive matter I would recommend that this is a company that I would use again.
Description of Work: Warranty blower motor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Aladdin Heating & Cooling
Good Morning [Member Name Removed], It was a pleasure meeting with you yesterday. Thank you very much for your business and for giving us the opportunity to take care of this work for you. If you have any questions/concerns regarding the information we discussed yesterday, then please feel free to call our main office at 586-758-5900 and we'd be happy to answer those for you. Have a great day!
Joseph K.
06/2017
5.0
heating & air conditioning/hvac
+ -1 more
In dealing with the technicians, they always acted in a professional and courteous manor.
Description of Work: Installed new furnace and A/C unit
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Response from Aladdin Heating & Cooling
Good Morning Mr. [Member Name Removed] thank you for taking the time to write a review of our company. We truly appreciate your business and welcome your feedback. If you ever have a question or need us to return to go over anything with you then please let us know and I'd be happy to arrange for that. Please keep us in mind when talking with relatives/friends and the subject of heating and cooling comes up. Have a great day! Sincerely, The Aladdin Team!
Tony R.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
The communication, sale, installation, and clean up were all done promptly and professionally. After the contract was signed, the owner Jeff Turowski even adjusted vents to help with air flow to aid in cooling the upstairs more efficiently. Very impressed with the owner taking the time to make sure the customer is satisfied.
Description of Work: A/C installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Aladdin Heating & Cooling
Thank you for the kind comments and for taking the time to write them. We truly appreciate your business and if you ever need us to return to go over anything with you or answer any questions you might have, please feel free to give us a call. Please enjoy your new equipment this summer and keep us in mind when talking with friends/relatives and the subject of heating and cooling comes up.
John P.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
They came out and provided several options for the replacement of the Furnace and Air Conditioner. They came out when promised and did an excellent job keeping the house clean when they removed the old furnace and brought in the new furnace. The clean up was done well. Great experience all around. In addition when we created a sound proof work shop and had problems with the city they were able to work with the building department to resolve the issue and saved us from having to do addition ventilation work.
Description of Work: Installed new Furnace and Air Conditioner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Response from Aladdin Heating & Cooling
It was a pleasure meeting you and thank you very much for your business as well as for taking the time to write a review of our work. Please continue to keep us in mind when talking with friends and relatives and the subject of Heating and cooling comes up. If you ever have any questions or need us to return to go over anything with you then please let us know and we'd be happy to arrange for that for you. We truly appreciate your business.
aylin S.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
Aladdin Heating & Cooling came to my home and did an assessment of my current AC late last summer. The techs were very professional (something that is extremely important to me as a woman at home with young children during the day). Anyway, the techs did the assessment and gave me several options because my AC was leaking coolant at a rapid level. Last fall, I chose to move forward with a short term fix which did the trick and got us through August/September. Perfect. Six months later, I asked The Aladdin guys to come back in spring so we could discuss moving forward with a new AC system. One of the owners (Jeff) sat down with me and showed me several options with new AC systems, and also different payment options (buying a system upfront vs. financing a system). He was extremely professional and took the time to not only answer my questions but also to give me the pros and cons of each system - and walk me through warranties and all of the details. I do not know anything about AC systems so I required a lot of time and answers, but Jeff was great and patient with all of my questions! Finally, I made a decision that day on a system and we chose an installation date. On the actual date of installation, the Aladdin techs came to my house exactly as planned (830am) and got started right away. Again, they were very professional and pretty much worked downstairs in the basement & outside while I carried on with my normal day upstairs with my children. They finished on time - and the best part is that they took the mess with them - and left my backyard and basement TOTALLY CLEAN. This is a lost art in the service industry where so many workmen leave their messes for you to clean up, but NOT Aladdin - they left my basement and backyard it cleaner than when they came! Nice job guys! So now, I have a wonderful Carrier AC installed by totally professional guys that do honest work and are professional and straight forward. This was a good service experience for our family and I would recommend Aladdin to anyone in need of Heating and Cooling service. You can trust these guys.
Description of Work: I needed a new AC system installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Response from Aladdin Heating & Cooling
Thank you very much for taking the time to write such a detailed review and thank you for your business as well. If you ever have any questions or need us to return to go over anything with you then please let us know and we would be happy to arrange for that. Please keep us in mind when talking with friends and relatives and the subject of heating and cooling comes up :)
Murphy B.
01/2017
5.0
heating & air conditioning/hvac
+ -1 more
Dan, both an installer and salesman, came to quote furnace and A/C replacement. He was very knowledgeable, clearly explained his recommendations and code concerns for the project and was easily available for followup questions later. The office staff was pleasant, knowledgeable and quite efficient. The installation crew, Raid, Thomas, and Roger, was pleasant, hardworking, knowledgeable and very responsive to my questions...a pleasure to work with. My new Carrier furnace is much quieter that my previous furnace. All in all, a great experience.
Description of Work: Furnace and A/C replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Response from Aladdin Heating & Cooling
Thank you very much for your business and for taking the time to write your review. It's always nice to see that customers appreciate our efforts and the quality of our work. Please keep us in mind when talking with family and friends. If you have any questions or need us to return to go over anything with you then please let us know and we'd be happy to arrange for that. (586-758-5900).
Michael S.
01/2017
5.0
heating & air conditioning/hvac
+ -1 more
The salesman came out and gave me a few options on the replacement systems that I needed. He took measurements to prepare for the installation materials needed. The 3 man installation crew arrived as promised and got right to work. They removed the old systems and installed the new ones in one day. The electrician came out the next day, as promised. All the work is very clean looking and there were no problems with the inspections. Aladdin filled out the registration and sent in for the utility rebates for me. I could not be more pleased with my dealing with Aladdin.
Description of Work: New furnace and central air conditioning installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Aladdin Heating & Cooling
Thank you very much for your business [Member Name Removed] and for taking the time to fill out this review of our company. It's customers like you and reviews like these that keep our business strong and we are very appreciative. Please keep us in mind when talking with family/friends and the subject of heating and cooling comes up!
ted L.
12/2016
5.0
heating & air conditioning/hvac
+ -1 more
They were VERY responsive both at the office and the technicians. Kudos for top notch customer service!
Description of Work: I had a tune-up done by Aladdin; which ended up being a bit of a complicated story. Bottom line, they had to return to my home twice in order to ensure my heat was working and would work for Christmas!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Aladdin Heating & Cooling
Thank you very much for your business Mr. [Member Name Removed] and for taking the time to write a review of our company. We appreciate your business. Please keep us in mind when talking with family/friends and the subject of heating and cooling comes up.
JoAnn W.
12/2016
5.0
heating & air conditioning/hvac
+ -1 more
It went well, except we had to reschedule for the next day, but I guess that is to be expected in the busy season. Technician arrived on time and checked all electrical connections, blower motor, filter and heat exchanger. Also cycled thermostat and unit. Several tech guys have told me they made furnaces better back then !! Used $10.00 off coupon
Description of Work: winter check up on 44 year old Bryant furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
JoAnn W.
12/2016
5.0
heating & air conditioning/hvac
+ -1 more
Everyone showed up as scheduled and installation took place in a week or so after estimate even though it was the busy season. Jeff was great, he took actual measurements of my home, performed a j load calculation and offered 4 options. He took the time to explain the pros and cons of each option. The installers Eric and Rick were very professional and efficient. Also cleaned up after very nicely. The electrician from Mascon Electric was also very professional The cost of service does not reflect the rebates, coupon and tax credits, which allowed me to purchase a more efficient system for what other companies quoted for a 80% efficient system
Description of Work: Installed 96% efficiency Carrier furnace with 2 stage blower motor, A/C , programmable thermostat, new duct work. Used my current humidifier but installed new humidstat
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,878
Response from Aladdin Heating & Cooling
Thank you very much for your review and for your business! It was a pleasure meeting you and taking care of this project for you. If you ever have questions or concerns or need us to return to go over anything with you, then please let us know and I would be happy to arrange for that. Please also send a thank you to your father for the referral which gave us the opportunity to quote the project in the first place. Customers like you mean the world to us! Please keep us in mind when talking with family and friends and the subject of heating and cooling comes up.
Yara Z.
10/2016
5.0
heating & air conditioning/hvac
+ -1 more
The job was outstanding. The workers arrived on time and worked all day into the early evening. They were professional, detail-oriented, and meticulous. Jeff Turowski came out originally to give an estimate and spent the morning of July 8, encouraging the workers and helping them. When Jeff inspected the old furnaces, he made the observation that the pipe from the water heater was not installed properly and could cause a serious problem. Something the city inspector had just mentioned to me. He was the only person of three companies, which gave estimates, who noticed this problem and had his workers resolve it. After the installation, I experienced an electrical problem, which I thought was related to the new units. I called Jeff's cell phone late on a Friday afternoon. Several hours later, an Aladdin Heating and Cooling employee returned my call from her home and asked if she should send a team out immediately on Friday evening to resolve any immediate issues. I said I could wait. Jeff came out personally with his electrician several days later to resolve the problem. Yesterday we experienced flooding in our basement due to the heavy rain. As I saw the water rise in the basement, I called Jeff in a panic because I did not want the new furnaces to be damaged. Jeff was just finishing a job one half hour away and appeared at our doorstep one half hour later. He observed that the more the sump pump pumped the water from the sump pump back into the sewer, the more water rose from the basement drain into the basement. Jeff drove to a nearby hardware store to purchase a one hundred-foot garden hose and an adapter to adapt the hose to the sump pump pipe. He guided the hose out the door on the first floor onto the garden where the sump pump madly pumped water out of the basement outside into the garden, causing the level of the water in the basement to diminish rapidly. Jeff just charged me for the hose and refused to charge me for his work and time. In this short period of time from July 8 to September 29, I experienced several examples of the type of client-concern and client-satisfaction, Aladdin is interested in. Once the new furnaces and air conditioners were installed, Jeff has been on the scene immediately to remedy every concern and emergency. I cannot speak highly enough of Aladdin Heating and Cooling and Jeff Turowski. I highly recommend their services for any heating and cooling installation for an outstanding job.
Description of Work: Aladdin Heating & Cooling installed two Carrier furnaces and two Carrier air conditioners in our duplex on July 8, 2016. We had been firmly committed to purchasing another leading brand, only to be informed by Jeff Turowski that the other company has been involved in several class action suits over inferior parts that caused their equipment to frequently fail in the last several years. After doing some research, I read through all the class actions suits the other leading brand was involved in and chose Carrier.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,397
Response from Aladdin Heating & Cooling
Thank you very much for your business and for your review of our company. If you ever have any issues or need our help, please feel free to reach out to us and we would be happy to help you. Please remember to mention us when the subject of Heating & Cooling comes up with family and friends. Have a great day!
Nancy D.
09/2016
1.0
heating & air conditioning/hvac
+ -1 more
I use Aladdin annual for both furnace and air conditioning check-ups. In June '16, Aladdin performed A/C check and serviceman noted to "have the tech check the capacitor next visit - properly working this time." in Aug. '16, I called Aladdin because A/C unit was not working (was not an emergency call). Aladdin promptly responded, and the serviceman replaced the capacitor unit. I was provided with a discounted rate for the service call ($64), due to Aladdin's recent visit to my house in June. I was charged an additional $154 for the capacitor part which included a 1 year warranty + no charge on parts/labor if the replacement part should fail during the warranty period. I called Aladdin to complain about the charge, when I could have purchased the exact same OEM part online at a cost of $18.00 plus S&H (including a 1 year warranty). I explained to Aladdin that I did not object to them making a profit; however, I objected to being price gouged at a 10X level. Aladdin reiterated to me their part warranty and no charge for parts/labor during the warranty period for the part they replaced. I shared with Aladdin that they actually charged me for their warranty and no charge for parts/labor upfront. My A/C unit was installed by Aladdin in 2005, and there was an extremely low probability that the replaced capacitor unit would fail when taking into consideration that the part replaced was 11 years old. In addition, the serviceman who performed my A/C check-up in June '16, obviously noticed an issue with the capacitor or there would have been no need to him to make this notation on his invoice at that time and he make no recommendation to replace the part during his visit. Aladdin personnel very politely offered to provide me with a $20 credit; however, I refused. I explained to Aladdin that repeat business is the easiest business for them, that they are in a highly competitive business and that, again, I understand they are a "for profit" business but not to the level of gouging. Aladdin asked what it would take for me to be satisfied in an attempt to rectify the situation. My response was that, at this point, there was nothing they could do as they have lost both integrity and credibility with me and, as a result, I would not continue to reward them with any future business. I also indicated that I would share my experience on your website.
Description of Work: Replaced capacitor in air conditioning unit.
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
$218
Response from Aladdin Heating & Cooling
Hi [Member Name Removed], My name is Jeff and I am one of the owners of Aladdin Heating & Cooling. I have been updated on your experience with our company from my office and from your review. First off, I would like to apologize for making you upset and for any inconvenience we may have caused you. You've dealt with us before and I hope you understand that we are not in business to take advantage of people... we have been in business for over 70 years now and that's a testament to our honesty, hard work, and treating our customers homes as if they were our own. From my understanding, the primary reason for your recent dissatisfaction is due to the price you were charged for a return trip charge and installing a capacitor, which was a total of $218. I assure you that YOU ARE CORRECT, we operate within a HIGHLY COMPETITIVE MARKET and there are plenty of heating and cooling companies to choose from. However, I will also assure you that what you were charged is absolutely the going rate for this type of service and (as you noted) we DID try to offer you a discount simply to maintain your faith in our company and to display our willingness to be helpful. I'll refrain from trying to explain the costs because our office has already done that and I believe you have resolved to not agree with us on those points. Instead, the following are the very first links that I find when I search on Google for "Average service call and capacitor charge": FIRST RESPONSE: "Could be $195 to $350, easily. Remember there is a cost to carry parts on a truck, the company brings a $35,000 truck ,with thousands of dollars of parts , tools , and test equipment, to your home. By comparision to a car dealer service shop, where you take it in, repairs are mostly , much less money. Plus they may include warranty cost, and labor warranty, we warranty parts and labor for two years , on that part. Source: www.bayareacool.com SECOND RESPONSE: I just had this done moments ago. I was told the normal rate is usually around $325 but I had been referred by someone entitled to a discount rate so I actually paid $245. I was thrilled. I was serviced same day, was told there would be no charge for service call or diagnostic and even though it was after 7 p.m. when they came I was just happy to see they would still come out this late. The men were extremely polite, found the problem quickly, fixed an annoying rattle in my furnace, let me know I had a very good unit and did not try to sell me anything else. I live in South Texas where A/C is nearly as vital as oxygen. I was so grateful it wasn't anything major I would have gladly paid the $325. Source: http://answers.angieslist.com/how-cost-capacitor-installed-home-ac-unit-q51872.aspx THIRD RESPONSE: I just had one replaced last night[...]It was 311 with service call, and 5 year warranty on parts, 1 year on labor. Source: http://answers.angieslist.com/how-cost-capacitor-installed-home-ac-unit-q51872.aspx FOURTH RESPONSE: List of average air conditioning repair costs: Capacitors and/or Contactor: $110 – $400 Source: http://www.fastacservice.com/air-conditioning-repair-cost
G L.
09/2016
5.0
heating & air conditioning/hvac
+ -1 more
Overall a great experience!!! Our AC decided to stop working this summer during a very hot week (of course). We called Aladdin and someone was able to come out that same day to evaluate the situation. Unfortunately there was no permanent fix. Jeff from Aladdin was able to come up with a plan and we were able to negotiate a fair price (better than two other companies that we priced out) for a brand new unit. Within two days we had an appointment. The installers came at 830 am, as planned, and went right to work. Within hours we had a cool house (ahhhh!). The installers were very courteous and very clean. They laid down paper to prevent scratching or having a mess on the floor. When they left you could not even tell an old unit was torn down and new one built. The city inspector came and the permit passed on the first attempt. I would highly recommend this company. Easy to deal with. Fair pricing. Honest and solid work.
Description of Work: Heating and cooling
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Patrick K.
09/2016
5.0
heating & air conditioning/hvac
+ -1 more
Superior Quality and Work! Experienced Staff and Technicians. Aladdin Heating and Cooling installed New Furnace (2013) and New Air (2016) for my home. Honest! Unbelievable Service. Only Company to call for Heating and Cooling needs!!
Description of Work: New Air Conditioner
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,800
Response from Aladdin Heating & Cooling
Thank you very much for taking the time to write a review of our company and for your business. It was a pleasure taking care of this project for you and we hope to hear from your friends and neighbors if the day should ever come when they're in need of our services. If you ever need anything or have any questions, then please do not hesitate to let us know!
Dan M.
04/2016
5.0
heating & air conditioning/hvac
+ -1 more
For transparency, I should note that I have known Jeff from Aladdin Heating and Cooling for years. With that said, I can tell you what you will read below is an unbiased review, and will match the general tone of most other reviews posted to date regarding Aladdin Heat and Cooling. This review is lengthy, so if I can leave you with some takeaways in just a couple sentences it would be this. Jeff cares. He is naturally a person who takes great pride in the work he, and the company, does. He is focused on providing people with what is needed, and his ethics are without question. If you read through some of the other reviews, I think you will see the great lengths he has gone through in order to accommodate customer needs. We had a new furnace and AC system installed in our house on 2/17/2016. Our previous system was original to the house, and was from about 1975? big green monster as I have heard it referred to. It heated the house okay, and did a mediocre job of cooling the house. However, the system was highly inefficient compared to today?s standards. We bought the house in the summer of 2015, and intend to stay there for a long time, so figured it best to upgrade an aging and inefficient system to begin the payback period with lower natural gas bills. For all other major projects I have had done in the past, I have had at a minimum three different companies quote the work. This time, we only had Aladdin Heating and Cooling quote the work. I can?t give a direct comparison of their cost structure compared their competitors, but from doing some research on the internet, and discussing with other friends, we received a very fair price for the work that was done. The quote came in far lower than what we were expecting and preparing for. Jeff came out on a Monday to quote the system. We have a unique house in which part of it is a log cabin, and the other part is a stick built structure. Jeff took the time before coming out to research the thermal insulating values of the logs used to build the house as well as the chinking used between the logs. Once he arrived to the house, he took the time to review the structure, materials used to build the house, levels of insulation, size of windows, etc. to calculate what the thermal load needs to be to heat and cool the house properly for our region. He then presented us with several options of furnace and AC units that could meet the heating and cooling demands of the house for a balanced and comfortable temperature. He left us with the information and did not try to push for the sale or even ask us to call him back to let him know. We got ahold of Jeff on Tuesday to let him know the job was his, and he had his crew to our house Wednesday morning to begin (and complete) the installation. I was not home during this process, but my wife was. The installation went smooth, the crew was cognoscente that my wife was home with our 1.5 month old baby, and they worked in as much of a non-disruptive manner as possible. The unit we bought are partially subsidized through utility company rebates as well as tax credits. To ensure we received these incentives for the AC unit, they completed the installation of the AC unit at the same time as the furnace. Because of a prior, and questionable, install of our AC unit by a different and unknown company, Jeff?s crew had to create a new pad for our AC unit in a different location. The prior AC unit was located about 15 feet away from the house with refrigerant lines hardly buried under the ground. This extra run equates to unnecessary thermal transfer and inefficiencies. I bring this up because the area they located the new AC unit at is on the side of the hill. To create a flat, and level installation spot, they had to dig out a large area of ground. They spent the time to dig out frozen ground to ensure the unit was installed that day, and that I received all the possible subsidy incentives. If they had come back later in the spring to do it, it was possible that the incentives would no longer be available. The crew did a very clean install and even added in some small features that were not discussed to create a smoother working system. An example of going above and beyond was adding a water hammer dampening device ahead of the humidifier solenoid to eliminate the clunking noise during valve closing of the water line going to the humidifier. The unit is in the basement, away from our living area, so I don?t know that we would have ever noticed the water hammer noise. But, we do appreciate the attention to the little details. We have been using the furnace for about two months now, and we have had no issues with function or performance. We sleep well knowing that the system was professionally installed by a company who has a track record of backing their work. They were a pleasure to do business with, and hopefully I don?t need to call them again any time soon, but certainly would not hesitate to do so again.
Description of Work: Removed and disposed of old furnace and AC unit. Installed new furnace, new AC pad, new AC unit, new humidifier, and Ecobee wifi thermostat.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,840
Response from Aladdin Heating & Cooling
Thank you very much for your thorough review! We constantly strive to offer our customers the highest value for every dollar they spend with us and we love it when customers are willing to share their positive experiences with others. Thank you again for your business and for taking the time to write this review. If you ever need us, please don't hesitate to call us! Sincerely, - The Aladdin Team
Don F.
11/2015
5.0
heating & air conditioning/hvac
+ -1 more
We have used Aladdin's services since the late '80s-early '90s and they have always delivered on their promise of great service and quality work. This time was no exception. Our old furnace was about worn out so we decided to replace it with a new high-efficiency Carrier model. The whole process was painless (if paying thousands of dollars for a new furnace can be called painless). Jeff was friendly, thorough and knowledgeable in preparing an estimate. He went through the process step-by-step and answered all my questions. Thomas and Raid did a great job with the installation. Both were detail oriented and went out of their way to get everything just right. The new furnace works great and we recommend Aladdin to anyone in need of heating or cooling help.
Description of Work: Installed a new high-efficiency furnace, repaired and tuned old humidifier.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,400
Response from Aladdin Heating & Cooling
Thank you very much for your continued business and for your review. It was a pleasure meeting you and we look forward to keeping you and your family happy and comfortable for years to come. Have a great new year!
Jeffrey P.
10/2015
5.0
heating & air conditioning/hvac
+ -1 more
Jeff T. arrived on time for our scheduled appointment and was very friendly and personable. He took precise measurements of my current furnace, explaining along the way and answering my questions. He then did a Manual J load calculation for my home to precisely calculate the necessary heating output needed and recommend the corrected sized unit. I had six different HVAC companies quote this job and Aladdin was the ONLY one who took this step. Jeff then went to his vehicle for a short time and came back with a detailed, printed proposal with several furnace options. He took the time to explain each option and their relative advantages. He listened to and answered all of my questions. He did not try to push a more expensive unit over all others or put any sales pressure on me. The prices quoted were fair and in line with other bids. He was thorough, professional and even followed up twice to see if I had questions. In the end we chose a different company but it was a very close decision and I would not hesitate to recommend Jeff T. and Aladdin Heating and Cooling. If I could give an A+ for professionalism, I would.
Description of Work: Provided a quote for a furnace replacement.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John F.
10/2015
5.0
heating & air conditioning/hvac
+ -1 more
Very well. First, I called to make an appointment and because there was a cancellation, I was able to get a same-day appointment. The office representative, who was very polite, said the furnace technician would call me to let me know he would be there. A couple hours later Greg called and said he would be there in 30 minutes, and he was. He was very polite, clean, and he left the area clean. I was very pleased. The service call cost $119. Consumer's Energy was offering a $50 rebate, so the actual cost was $69. Aladdin handled all the paperwork for the rebate and we will receive the $50 rebate in 6 to 8 weeks.
Description of Work: Furnace tune-up
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
Georgia R.
06/2015
5.0
heating & air conditioning/hvac
+ -1 more
Excellent. They actually installed our first gas furnace many, many years ago. We were so pleased with the level of their service so long ago that we used them again! They are very organized and professional.
Description of Work: They installed a new gas furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Georgia R.
06/2015
5.0
heating & air conditioning/hvac
+ -1 more
They always do great work. We've never had a problem with them and highly recommend them to others.
Description of Work: They completed an AC tune up and replaced a minor part on the unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Rolin G.
05/2015
5.0
heating & air conditioning/hvac
+ -1 more
First a little background on this review. I?m sure everyone has a list of home improvements that they would like to have done and this one was on the top of our list for a long time. With that said it was time! We wanted to do this on our terms not when the furnace decided it was done. After all it was the original one installed in this home without central air and a little over 50 years ago. I?m sure I won?t get 50 years out of the new one! I did my homework and came to the conclusion that this was no easy task so I turned to the web. This led me to our utility companies where I found out about their rebate programs that they offered but only if the new equipment was installed by an approved contractor. We picked four contractors based on their overall reviews to bid on this job. The contractors were told about our bid process and all were compliant. They were told that I would get back to them within the week with our decision one way or the other whether they got the job. Within that week I turned back to the web now armed with brand and model numbers my task was set. After the equipment had been decided on I turned my attention back to the final four. All my research told me one thing that it all came down to the installation of the equipment not only for the performance but the longevity of the whole system. With the help of Angie?s List and other like web sites one contractor stood out and that was Aladdin Heating and Cooling. Jeff Turowski from Aladdin was the only one to do a residential load calculation and issued a report showing the right size equipment needed for our home. Jeff was also competitive when it came to pricing although not the lowest I believe you get what you pay for. All of the contractors were told that I would be using Angie?s and other sites for reviews on their companies. Jeff told me that I would find bad reviews on all companies and I agreed I told him it?s not the bad review but how they responded to them. Aladdin not only responded to a poor review it was done by Jeff in great detail. From the time Jeff was given the go ahead and the other contractors were informed that they did not get the job. Aladdin excelled at every part of our installation. From thier office staff to the installers and the service technician that charged the air unit after the outside temp reached a steady 65 to complete the job.
Description of Work: Installed new furnace and air
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,049
Sylvia E.
04/2015
5.0
heating & air conditioning/hvac
+ -1 more
They did what they were supposed to do and everything was working okay. I have been using them for several years, they are the ones that put my furnace in and they know the equipment and tell me something looks like it may be problematic in the future. I would use them in the future.
Description of Work: I have used Aladdin Mechanical Heating & Cooling in November. They came out and did my furnace tune up and replaced my filter and it took them hour and a half.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Cheyn W.
03/2015
5.0
heating & air conditioning/hvac
+ -1 more
My experience with Aladdin Heating & Cooling started with Jeff coming out to provide a quote for a new furnace and air conditioning unit. Jeff provided quotes for 3 combinations of furnace and a/c unit. In addition to this he was the only salesman (out of 3) to take additional time to perform a load calculation. Pricing was very competitive so I selected a 2 stage high efficiency furnace with a high efficiency a/c unit in addition to a new humidifier, 5 inch air filter, condensate pump, and Wi-Fi thermostat. In addition to immediately providing the load calculation Jeff also was able to provide quotes on the spot. Quote was originally provided on a Friday, I had additional questions for Jeff that night so I texted him figuring he would probably respond next business day. He responded immediately and we were able to setup an appointment for the next day to schedule installation. He had two openings for installation which was Monday or Friday. I chose Monday since my current furnace was dying and it closed a gap in their installation schedule. Only 4 days between quote and installation! On Monday installers arrived on time and completed the work in roughly 7 hours. In addition to installing all the HVAC equipment they performed repairs to my existing duct work in other areas of the house. They patched multiple areas of duct work that were damaged and leaking into the basement. In the attic I had also discovered the previous owner had stepped on one of the ducts that runs above the joists and completely disconnected it from the register in addition to denting it. They were able to reinforce the duct and reconnect it. I also wanted the thermostat moved into a more central location which was done with out issue. Fixes for the duct work was performed with no additional cost. The installers left the furnace with temporary wiring until the electrician they sub contract could come out and install permanent wiring for the furnace and A/C. The electrician they provided was able to get everything wired up promptly and provided excellent service. After this Jeff came back out to tweak the dampers in the duct work to get them balanced. The upstairs and one of the bedrooms on the lower level were under powered while some of the registers closer the the furnace were over powered. He also patched a small hole in a duct I had forgot to mention during the installation. Overall it was a great experience and would definitely hire them for any HVAC needs in the future. The 2 stage heat is great along with the Wi-Fi thermostat, I can view a graph of what equipment was turned on and at what time. Temperatures have been a bit warmer recently and the furnace has been running primarily in stage 1 mode, should be easy on the gas bill. Since it is not warm enough out for A/C I have yet to see the A/C unit in action. They will be back out to start up the A/C for the first time when the weather gets warmer, I will try to remember to update this review when that occurs.
Description of Work: Installed Carrier 2 stage variable speed furnace, 16.5 seer Carrier A/C unit, condensate pump, 5 inch air cleaner, and aprilaire humidifier.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Karen K.
12/2014
5.0
heating & air conditioning/hvac
+ -1 more
Highly professional technician
Description of Work: Cleaned and repaired Furnace burner and heating element.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Aladdin Heating & Cooling
Thank you very much for your review Karen and for using our services. Please keep us in mind when talking with family and friends and the subject of Heating & Cooling comes up. Have a great 2015!
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Service Categories
Heating and Air Conditioning,
Water Heaters,
Natural Gas Lines,
Fireplaces,
Gas Logs
FAQ
Aladdin Heating & Cooling is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 6:00 AM - 5:30 PM
Tuesday: 6:00 AM - 5:30 PM
Wednesday: 6:00 AM - 5:30 PM
Thursday: 6:00 AM - 5:30 PM
Friday: 6:00 AM - 5:30 PM
Saturday: 6:00 AM - 12:00 PM
Aladdin Heating & Cooling accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, Aladdin Heating & Cooling does not offer free project estimates.