Mike's Heating and Cooling

We hired Mike's Heating and Cooling to install a tankless water heater. After the completion of the install, at 4:00 am our carbon monoxide detector went off alerting us of carbon monoxide. After speaking with the technician, he advised that he didn't check the furnace vent when the chimney was capped and although he was very apologetic, we could have lost our lives. Had it not been for the carbon monoxide detector, we would not be alive today. Although the problem has been fixed, I feel that this was gross negligence and I expected better from a "professional" heating and cooling business.

It was a warm day in November before things got to busy. When I called first thing in the morning, they were able to schedule me same day. The technician arrived within the window of time given. He wore a mask. He did a thorough job and found a capacitor that needed replacing, which probably saved me a service call later this winter. I was happy with the service and would use them again.

Well, he went the extra mile to resell my incompatible condenser as well.

Great - They are the best - very honest and professional and always do the job right - in an emergency they come out immediately and for standard issues you can schedule within a few days and they are always prompt - would highly recommend them to anyone

It went great. Would hire them again.

I was a previous customer. they have been here 2 times. I Set up a prevent appointment, They gave me a time and day . No show no call. When I called to inquire, they said I was on a list . I asked why THEY made an appointment, they said they did not know. 4 hour window time, and my time wasted.

Mike's Heating & Cooling replaced a component on my furnace less than a year ago. New component is failing and they say only warranty work & component for 30 days (none of which is stated on their website). I verified the component warranty with Lenox and they stated 1 year warranty.

Expertly done. Service men are very knowledgeable and professional. I was particularly happy with the clean up after the new furnace and AC installation.

Price was good. I would use them again.

Called Mikes and was told to immediately turn off the unit and that they would have someone over the next day. They called two hours later and said that they could come by then. After deducing that we had a frozen system due to lost Freon, they said to keep the system off and that they would be back at 10am the next day. They arrived on time and charged the system and we were back cooling again within the hour. Repairman did note that if the Freon leak persisted, that we would need a new system. So he left some brochures with us to view. So far, we are cool and comfortable!

I loved the way Mike Jr. gave me a very detailed estimate with multiple options to choose from. He was willing to conference call with my husband and took time to answer all of our questions. After getting several estimates, Mike quoted a superior high efficiency system at the same price others quoted for an 80 percent efficient system. We were happy with the installation and are happy to be nice and cool again!

It went very well neat clean and no complications.

Paul who serviced the furnace and air conditioner several times is professional and to be trusted.

Everything went perfectly for both installations.4,500

We had problems with our condo board of directors. They insisted that we must put the two pipes out the back of the unit. Mikes tech. checked it twice and said it wasn't in code to put it there. He said it could go out the side of the unit with a small cover hiding the pipes. After three letters to the board, we finally got the approval and are more than satisfied with their work. They could have done what some other units did and put the pipes out the back against city/state code,but they insisted on doing it right. I'am thankful that they we used a good reputable shop like "Mikes Heating and Cooling".

Mike's was able to come in the next day for a burner replacement we couldn't get another provider we had been working with in for for at least another few days. Manufacturer supplied the part and the replacement went smoothly. Price was reasonable compared to other places we received quotes from in trying to get repair done ASAP.

Everything went well. Needed work done right away and they were the fast appointment I could find. No problems for two years so I am now contacting them for a hot water tank replacement

Everything went great. I would use them in the future.

They were punctual, professional, honest and informative. They solved the problem.

It went very well. Mike Jr. arrived at the appointed time and place. He was friendly and polite. Introduced himself and asked a few questions regarding the problem. He went straight to work and had me turn the unit on. He quickly identified the problem. He performed the needed repair, then checked the current draw of the compressor and the condenser fan motors before confirming that the coolant line was getting cold and the airflow was getting warm. Finally, he checked the tightness of all exposed fasteners.He advised me of the service cost and that they would accept a check or a credit card for payment. I wrote a check and he gave me an itemized receipt before leaving for his next appointment. He was done and gone within about 30 minutes. Very knowledgable and helpful.

A friend called me to look at her 30-year-old furnace, because it had stopped heating. I was unable to diagnose anything simple, so I suggested she call Mike's since it was nearby. Mike's came out, gave her an estimate, and she had a new working furnace the following day. The installation looks very professional.

The technician was prompt and professional. They were very honest. They gave us a cost effective solution that worked, instead of selling us an expensive part.

All went very well and the job was completed in a day as promised. The two man crew was professional, polite and neat. We also were able to take advantage of a Carrier and utility rebate.

We called Mike's and they came out to give us a quote very quickly. The heat from this summer was worrying us and after a few quotes from other companies, we were comfortable with the brand Mike was selling (the owner gave us the quote) and he also had a manufacturer's rebate on the unit he could offer us and they also take care of a rebate from Consumer's and DTE. We went on Angie's List after the quote and saw only one review with the bad rating. We decided to give Mike a chance to explain because there are two sides to every story. Mike knew the customer that the review belonged to and explained what the customer was unhappy with and all that they did to help rectify the situation. He wasn't unkind towards that customer, but gave us the facts. He also offered up several paper reviews from happy customers. Mike handled the situation nicely and we felt comfortable with him. They called us up the day after we decided to go with them and offered us a portable a/c unit to borrow until installation of our new unit. It worked great and we were impressed with the kind offer. The Tuesday after the 4th of July, two men came around 8:30 am, which was when we were expecting them. They were very nice and we were able to ask all of our questions and received the answers we were looking for. We felt comfortable leaving the two men in our home as we went to work and they offered to call one hour before they were done, so we could be back to go over everything with them. We offered some solutions for locking up the home if they wanted to leave for lunch, but they had brought their lunch. They were done around 4 and my husband met up with them to inspect everything. The timeline was exactly what we were told to expect. The unit was cooling our house just fine until the following Sunday, when the air did stop working, but we were confident that Mike would send someone out asap and left a voicemail on Sunday afternoon after we were sure the air was not coming back on. First thing Monday, 7 am or so, someone called and said they would send a technician around 8 am. The technician came and got it working right away and took about an hour to diagnose the problem since it was a setting and he was able to get it working right away. He fixed the setting that was just being sensitive and it has been working great ever since. We really appreciated the professionalism of the employees at Mike's and the promptness from quote to installation to emergency call.

They were sloppy, and it was so bad that he fired the first crew that was here for two days. We have already had 6 service calls since the installation. The AC went out yesterday, the hottest day of the year. We are not happy with the way the system was installed, and has been serviced. We had purchased filters from them before, and wanted to keep our business in the neighborhood.