KYLE BUILDERS

We found Kyle Builders via Angie's List when we decided to add a significant outdoor space to our home.  There was one unfavorable review at that time; however, the company spokesman smoothly explained that away during our initial meeting.  We were impressed with the work when it first started on 12/27/2013.  The masons were amazing.  They worked tirelessly throughout the coldest weather.  When we moved up to working on the covered area we consistently started running into challenges with a lack of detailed plans and communication between Kyle and their subs.  The project took over six months to complete and ended up being an exasperating experience.  Jason was our project lead and he was horrible in every sense of the word.  Lack of follow up, lack of ownership, dismal project management skills.  We finally finished and are happy with the finished product.  They say you find out a persons character when you see how they respond to adversity.  Kyle proved to us that they have zero integrity and only pretend to be professionals.  In December we started having serious plumbing issues.  When the plumbers came to diagnose the problem they discovered that our sewer line had been broken and partially removed.  Ironically this occurred at the dig site for the footers that Kyle put in.  We had to have our newly completed landscaping and the steps to our deck dug up and the sewer pipes replaced.  The expense so far has been several thousand dollars and the stairs haven't been repaired or the landscaping replaced. We contacted Jeff Miller to explain the situation, he listened, said he would see what he could do and we have not heard a word from them since.  Some of the subs that Kyle uses are fantastic... the masons, electricians and carpenters specifically but you would be much better off being your own general manager. 

UPDATE:
In regards to the matter with Kyle Builders I want to better illustrate for you the severity of the situation despite the minimizing that Mr. Humphrey has done.  In January when my inlaws were staying at our home all alone and we were vacationing in Mexico they started to experience significant issues with the plumbing?toilets would not flush, the sinks would not empty etc.  We had experienced similar, less severe issues when all four of our grown sons had visited during the Christmas vacation.  (My husband and I are empty nesters.)  when my inlaws contacted my husband he immediately contacted our plumber to come assist them.  The plumber after hours of inspection discovered that the main sewer line (NOT a sump line) was complete clogged and suspected a root or collapse of some sort.  When he dug up the snow and frozen ground (which required the removal of the deck stairs and landing) it was clear that it was not a collapse but the line had been partially removed.  There were broken pieces still in the hole but many were missing.  He, not knowing any details of who built our deck, stated very emphatically that there was no way someone could cause that amount of damage to an active sewer line and NOT know.  This left him as perplexed as we were as to why the construction by Kyle continued as if it had not occurred.  I have included some pictures that the plumber sent to us on our vacation to give you some perspective.     My husband is so infuriated by the response from Kyle Humphrey that he absolutely refuses to have him or any of his employees set foot on our property.  Since he made no other offer for a resolution, you can consider this closed and we will only hope that our review saves others the experience we had.  

Tough to get a hold of like most contractors but did a good job when they arrived and I am happy with the results

We did not select Kyle Builders, our home builder did but we got comparative quotes and decided Kyle Builders would do a good job. The work was carried out quickly once they were able to start work and they left the job site tidy. We are happy with the work.

We are still in construction but hugely impressed with everything so far.

i don't know how this will be resolved. My husband says that someone needs to pay to have the dirt removed and replaced.