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Hot Tub Repair

2.3(
4
)

Pool and Spa Service

About us

Hot Tub Repair is a full service hot tub and spa repair company. We do everything from a simple drain and clean to freeze damage and insurance repairs. We also offer a full line of spa chemicals, filters, covers and accessories.

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

All brands of hot tubs and spas serviced, freeze damage, leaks, pump replacement, cracked fiberglass repair, spa moves and relocations, winterizations, spa tune-ups and evaluations.

Amenities

Warranties
Yes
Senior Discount

20%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

2.34 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
0%
3
0%
2
0%
1
75%
Rating CategoryRating out of 5
quality
2.3
value
4.0
professionalism
2.3
responsiveness
2.3
punctuality
2.8
Write a review
Showing 1-4 of 4 reviews
Mark M.
07/2022
1.0
pool cleaners
  + -1 more
Absolutely untrustworthy. Paid him over 500 to repair a leak on the hot tub. Replaced main drain. Now I have a leak from the drain and the fitting he connected the pipe to. Twice as bad as what it’s was before he touched it. Called him to have him come back out and fix it. Told me two weeks. It’s been over a month and he still hasn’t come back. Last communication said he wasn’t coming. Now I have to take him to court. Avoid this person at all costs. Terrible business and will not follow through and warranty his work.
Description of Work: Repair leak
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$550
B P.
07/2017
1.0
pool cleaners
  + -1 more
Never responded to first message. When I called again 2 weeks later he said he would schedule me the following week. 2 weeks later ... no show , no response. Don't bother, just move on to someone who wants the work.
Description of Work: I needed spa repairs
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Meagan B.
03/2016
5.0
pool cleaners
  + -1 more
Very professional!! These guys know that they are doing! They also do not try to sell you anything you don't need and only fix what's wrong! I would recommended them very highly to anyone! Honest and dependable!! Thanks for great work!!
Description of Work: Replace pump and checked tub for leaks and filters ..
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Kim K.
05/2015
1.0
pool cleaners
  + -1 more
I called a couple days ago.
Description of Work: I called him to fix my hot tub. I called a couple days ago. He was on your list. I already had a hot tub person out here and who I normally work with. He came out to fix some jets. I paid this guy $300 and it still wasn’t working and had been working before. I called Chris, he said it was $90 to look at it. It was tripping my breaker. I talked to Chris and he said he could come Friday. I made the appointment. The other came out in the mean time and fixed it last night. Chris came out and started working on it this morning without letting me know he was here. He took the cover off and was filling my tub. That’s what woke me up is I heard the water running. He was sitting in his truck. He said, why is your tub ½ full. He asked why I didn’t call. I said I didn’t have his number and worked late last night. WE started walking back to it. His mat was covering a part. He grabbed his tools and took off and didn’t put the door back on. The whole side of the hot tub is off. I tried to contact him and he ignored my call.
Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
Response from Hot Tub Repair
We accepted the job when the customer contacted us and told us that her breaker was tripping. We told her that we would be at her house Friday morning between 9-10am. We arrived at approx 9:15am. We went into the backyard and found that not only was the breaker tripped but the spa was almost empty. It was also noted that the service panel of her spa had already been removed. I used her hose and filled her spa which took about 30mins. After spa was filled I began an inspection of the spa components. Since the customer had not yet come outside I went to my truck to call her. She did not answer after 3 attempts. She came out on porch and I asked her why the spa was empty. Her reply was "Who are you?" I said I'm from Hot Tub Repair. She then said "Oh, my other guy came yesterday, the spa is fine now." I asked her if she called our office to cancel and she said no. I went to the spa, got my tools and put the side panel back against the spa as it was when I arrived. I then left and did not charge her for the time we spent there. We always ask customers to please call us if they need to cancel because we have busy and tight schedules and other customers waiting. Customer did call me but I was on the phone speaking with the next customer on that day's list. She left a vulgar filled message and I felt it was best that I didn't return her call after listening to the rude, vulgar filled message. I left the spa just as I found it with the exception of filling it up for her which she did not even know it was empty. She told me it was all set and working. How did she know that the side panels weren't off of the spa if she didn't even know that the spa was empty?? All we ask is that customers call us if they want to cancel or re-schedule. We understand that things come up and situations change but at least call us so we don't drive 22 miles just to be called names and have a bad review written about us. We do apologize if there was any misunderstanding between us and you.

    Contact information

    46277 Springhill Dr, Utica, MI 48317

    www.hottubrepairmichigan.com

    Service hours

    Sunday:
    7:00 AM - 10:00 PM
    Monday:
    7:00 AM - 10:00 PM
    Tuesday:
    7:00 AM - 10:00 PM
    Wednesday:
    7:00 AM - 10:00 PM
    Thursday:
    7:00 AM - 10:00 PM
    Friday:
    7:00 AM - 10:00 PM
    Saturday:
    7:00 AM - 10:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Pool and Spa Service

    FAQ

    Hot Tub Repair is currently rated 2.3 overall out of 5.

    Sunday: 7:00 AM - 10:00 PM

    Monday: 7:00 AM - 10:00 PM

    Tuesday: 7:00 AM - 10:00 PM

    Wednesday: 7:00 AM - 10:00 PM

    Thursday: 7:00 AM - 10:00 PM

    Friday: 7:00 AM - 10:00 PM

    Saturday: 7:00 AM - 10:00 PM

    Hot Tub Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Hot Tub Repair does not offer free project estimates.
    No, Hot Tub Repair does not offer eco-friendly accreditations.
    No, Hot Tub Repair does not offer a senior discount.
    Yes, Hot Tub Repair offers emergency services.
    Yes, Hot Tub Repair offers warranties.
    Hot Tub Repair offers the following services: All brands of hot tubs and spas serviced, freeze damage, leaks, pump replacement, cracked fiberglass repair, spa moves and relocations, winterizations, spa tune-ups and evaluations.

    Contact information

    46277 Springhill Dr, Utica, MI 48317

    www.hottubrepairmichigan.com

    Service hours

    Sunday:
    7:00 AM - 10:00 PM
    Monday:
    7:00 AM - 10:00 PM
    Tuesday:
    7:00 AM - 10:00 PM
    Wednesday:
    7:00 AM - 10:00 PM
    Thursday:
    7:00 AM - 10:00 PM
    Friday:
    7:00 AM - 10:00 PM
    Saturday:
    7:00 AM - 10:00 PM