GALLERY OF DOORS

POOR, came out 2 weeks ago still now word on price,timeline.etc. they installed a new entry door in old house and was good at that time. so decieded to use them again but not sure what changed.

They did the initial installation of all of our doors when our house was in construction. Every time I've had an issue, I've called them and they've come out. The workers are excellent and extremely prompt. They're so knowledgeable. We told the man what the problem was and he fixed it and we never had the issue again. He cleaned up after himself and was a pleasure. They don't overcharge and they do good work. The price was extremely reasonable every time we've had them.

The installer, Mike, was very good and professional. He gets an "A". Love my door, but somewhat disenchanted with sales. Man that originally ordered doors with us was pleasant, but failed to tell us upon ordering that the door would come primed, but not painted. I called on installation day to inquire, thinking we ordered door in a beige color. The man I spoke to seemed very matter of fact, not at all apologetic for the confusion. He said, "Nope, the don't come painted. Will cost another $300 if you want us to paint it. Then while tearing out old door, installer told us the wrong door frame or piece was ordered....person who measured, measured wrong....had to put old door back on and was told they will rush new piece. I had to call store several days later...no follow up, and no apology for their mistake. Once in properly it looks great, but now I have to paint a brand new door. Door quality great, installer great, but very disappointed with the above. I didn't expect any special treatment, but this was a family friends company....I expected better. But then our salesman said they don't pay attention to Angie's List reviews anyway....apparently they are too big to need it.

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I visited their store, made some notes of what I liked. Then a few months later I called 3x only to be told to call back because Scott was on the phone, away from his desk. They don't believe in returning phone calls I guess. When I did speak to Scott, he said his brother Joe would call and make and apt for a measure/final estimate. A week later, still no call. I guess they don't need my business and I don't think I want to deal with someone who acts so unprofessional.

Very helpful at the store, very knowledgeable and patient with my questions. Also, the installers were at my house when promised, finished quickly and cleaned everything up. Would definitely recommend Gallery of Doors to friends and family.

They were prompt and reasonably priced. I am very happy with their service. I would call them again.

Professional, price was right and it was done in a timely.

The installation and some of the hardware was unacceptable right from the first day of the install. The door was installed crooked due to sloppy workmanship with total disregard to factory standards. Gallery of Doors lead installation manager (Joe) was very uncooperative and unwilling to acknowledge the defects. I solicited help to resolve the many installation problems with the manufacturer, Therma Tru, who totaly refused to get involved, as well as the local distributor, Seal Rite, who got involved only to the extent of admitting that the installation was faulty. After many visits to the Gallery of Doors, phone calls, letters to the Better Business Bureau, witholding payment by Master Card, and pleading to the distributor as well as a year and a half later Gallery of Doors finally did a proper installation of my door. The bottom line is that they knew how to do it right but were trying to cut corners on the cost to maximise their profit. The owner of this business was totally unresponsive and never did contact me directly about the problem or attempt to resolve the issues. I would never do business with Gallery of Doors again and feel their business culture is very negative and their customer satifaction percentage must be very low.

He made sure everything was in good shape and he lubricated some parts. They did their job and they were friendly.