About us
Business highlights
17 years of trusted experience
Services we offer
Services we don't offer
Amenities
Warranties
YesSenior Discount
10%
Accepted payment methods
Reviews
4.529 Reviews
Showing 1-25 of 29 reviews
John V.
11/2018
fireplaces
+ -1 moreWent with someone else due to price and the installation process. Would definitely consider Fireside for future quoting.
Description of Work: Gas fireplace insert
| Rating Category | Rating out of 5 |
|---|---|
| value | |
| professionalism | |
| responsiveness |
Yes, I recommend this pro
Brent W.
03/2018
fireplaces
+ -1 moreAgree with other reviewers, call for service, listen to long recording about how it will be weeks before they can schedule and will call you back in 5 business days to talk. Unprofessional. Outsource your service to someone or a company that will pick up the phone and want their business, or sell fireplaces and get out of the service business all together.
Description of Work: Fireplace Repair
| Rating Category | Rating out of 5 |
|---|---|
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
LINDA L.
02/2017
fireplaces
+ -1 moreCalled on 2/6/2017. Recorded message seaid they would call back within 5 days and they were booking 3-4 weeks our. As of 2/14/2017 they had not even returned my call. Hired another company.
Description of Work: Vented fireplace tune up/service
| Rating Category | Rating out of 5 |
|---|---|
| responsiveness |
Don S.
01/2017
fireplaces, gas logs, gas leak repair, doors
+ 2 moreWe went to the Canton store on Ford Road. When the installer got there he also noticed the connections were substandard and gas line was ron through the clean out which is not code. From showroom to installation everything went great. Installer was very meticulous. One of the doors was warped. He noticed it himself and ordered new parts. He took time to lay out the stone and logs so it looked perfect. Craig at the store was excellent with communication and knew the product lines well. We are very happy.
Description of Work: We purchased a n home in Canton Michigan that had a two way fireplace. The previous owner had put in a single side log unit in himself. He connected it to a ventless space heater. We wanted to remove the heater and install a new log unit with remote and doors (both sides)
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$4,000
Dennis W.
10/2016
custom cabinets, fireplaces
+ 0 moreShowed up on time and completed job as contracted
Description of Work: Gas fireplace installed
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$5,000
Kimberly B.
08/2016
fireplaces
+ -1 moreI was a first time gas fireplace buyer and trusted Fireside to steer me in the right direction. They sold me a fireplace that is twice the size (and price) I needed for my room. I rarely use it because, it get's too hot, too quickly. Not to mention, I now have this massive fireplace taking up way too much space. It looks ridiculous. I mentioned that I thought it was too large and I was worried about the height because the tv would be mounted above. I was lied to and told that the mantel would only be a high as the top of the unit because it was "zero clearance", I discovered upon install that I had to add on at least 6" to the top. I called them about the issues I had and was told "Too bad". During my shopping around with them, I also received different prices on the same unit, again, I was quoted one price one day and then another a different day their response was "Do you have this in writing" I will never purchase from them againl
Description of Work: Direct Vent Gas Fireplace
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Don F.
06/2016
fireplaces
+ -1 moreunknown
Description of Work: Installed gas fireplace insert.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$5,000
jared D.
06/2016
fireplaces
+ -1 moreunknown
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$5,500
Eric G.
01/2016
fireplaces
+ -1 moreunknown
Description of Work: Replace fireplace gas valve and other parts.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$850
Diane B.
12/2015
fireplaces
+ -1 moreunknown
Description of Work: Converted towood burning |
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
Jill B.
10/2015
fireplaces
+ -1 moreunknown
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Ronald R.
06/2015
fireplaces
+ -1 moreunknown
Description of Work: I inquired about some products for my fireplace.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Amy G.
04/2015
fireplaces, gas logs
+ 0 moreunknown
Description of Work: Tune up gas fireplace...replaced a couple worn parts
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$150
Don L.
03/2015
fireplaces
+ -1 moreunknown
Description of Work: O.K.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| punctuality |
Yes, I recommend this pro
$80
Jane H.
02/2015
fireplaces
+ -1 moreunknown
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Christina D.
01/2015
doors, fireplaces
+ 0 moreunknown
Description of Work: We purchased a top of the line quadrafire wood burning insert. By all accounts, the purchase started off ok, with the owner, Tom, showing up personally to measure the opening of our fireplace. |There was an encounter afterwards when I spoke personally to one of the installers regarding the upcoming installation. Without going into detail about the conversation, I found the man to be unreasonably rude (which I relayed to the owner). I was told by the owner that that's just "how he is", "we hear that a lot". He was rude enough that I asked that the man not perform our installation. Which he did not. |The installation crew that did come, were professional, kind, courteous, cleaned up afyer themselves and would be welcome back here anytime. I suspect they are private 3rd party contractors. The only complaint with the initial installation is that they would not start a fire before they left. They went through what seemed to be detailed instructions on the operation of the insert, but I would recommend a proper training from them for future installations of this product. |The installers left without taking the balance of the payment due, which turned out to be a stroke of luck, as the insert did not operate per manufacturer implied advertisement. |Once we started a fire in the fireplace insert, the large glass door went black with soot and remained that way for the duration of the burn. After two days of consulting the mfg instructions on operation, YouTube videos and recommendations from other users, it seemed the problem was with the gasket seal on the door. |When the owner called me for payment the following Monday, I told her of this issue and she was only concerned with receiving the final payment. She called me back to explain that the "dollar bill" test was not really accurate and all their inserts in the store failed that gasket test, yet still operated efficiently. I explained to her over and over that I wanted the insert that was advertised and sold to me by their sales team and frankly, felt weird about paying them. The one with the beautiful fire that you could actually SEE through the glass door. Her attitude made me believe that unless I withheld the final payment, I would not get the gasket replaced. At least not without considerable effort. |I have to say that while the right words were there in most of my direct interactions with Rhea, the attitude was all wrong. Instead of a "no problem, whatever it takes to get it right attitude", I got all kinds of excuses why the mfg instructions were wrong and then the rude installer that I was told would not be appearing at my home showed up to tell me all the reasons why the gasket change would not work. He was beyond rude, arguing with my husband and I nearly the entire time he was here, shaking his head at our expectation of it's use and raising his voice repeatedly. He had to be asked to leave our home in the end. But that wasn't before he made a call to the quadrafire manufacturer and spoke to him on speakerphone in front of us. During that call, he asked the mfg repeatedly about the validity of the dollar bill gasket test. The mfg stated many times that if the dollar bill did not stay firmly in the door, it could cause air to enter and blacken the door. |Eventually the door gasket was replaced and I paid fireside the balance of what was owed, but we are definitely not satisfied customers by any means. We continue to struggle with the blackening of the door and are coming to find that perhaps the unit's air wash system does not operate properly. |That vendor KNEW we were dissatisfied, KNEW we were struggling with this unit and yet, once they got their money, we haven't heard one word from them. Steer clear of Fireside and maybe even Quadrafire. Unless you want to pay $6k+ for a fire you won't have the pleasure of viewing or you want a nasty installer it a big fight if you're not satisfied. |All end this review with this: I am very reluctant to leave negative reviews, especially when it comes to small businesses that are local. But I feel like I would be a lousy Angie's list member if I didn't accurately review this company. We spent a lot of money, invested a lot of our time researching this mfg and licensed dealer, only to have this lousy experience and continued stuggle with the unit. People should be made aware before they go in that store looking to spend their hard-earned money. Rhea and Tom should know so that they can make the necessary changes to remain a successful small business owner in our community. The mfg should be made aware so they can monitor their products and customer issues.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$6,000
Barbara B.
12/2014
fireplaces
+ -1 moreGreat. He cleaned up afterwards, was pleasant, and gave good advice for maintenence.
Description of Work: Replace logs and reset
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$450
Ronald S.
12/2014
fireplaces
+ -1 moreunknown
Description of Work: Very professional, they know the business and have great selection and great showroom
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$4,800
Sandra F.
07/2014
fireplaces
+ -1 morePut down a tarp to protect the carpet, seemed efficient and was in my home for approximately one hour.
Description of Work: Replaced coupler on my gas fire place logs and cleaned the unit along with the logs.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$190
Jeff M.
03/2014
fireplaces
+ -1 moreService was very good. Technician was very knowledgeable.
Description of Work: .
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$150
James J.
06/2013
fireplaces, gas logs
+ 0 moreExtra care and detail. Somewhat expensive, but high quality.
Description of Work: Cleaned and serviced two gas fireplaces. Jeff was courteous and professional.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$355
Roselyn N.
03/2013
fireplaces
+ -1 moreWe spent a lot of time on line and visited several fireplace showrooms looking for our gas fireplace insert. After 3 months of looking we visited Hearth and Home. From the discussion in the showroom about what our options were to the actual installation we feel that we received good value for the money spent. First they removed the old brick wood burning fireplace with its raised hearth that was the width of the room. It took them about two days to remove all the debris. Next they built a ceiling to floor frame for the our new fireplace and installed the gas line. Then we had to locate our own mason because their tile man did not install natural stone, granite, marble.... We requested built in bookcases to flank the the fireplace and they referred us to a great cabinetmaker. Even with all the trades involved, the job was completed in a timely fashion. We are warm and very pleased with the results. Our gas fireplace insert has a remote control and a blower. Although our family room sits on a slab, it heats up quickly and remains at a comfortable temperature until the timer turns it off.
Description of Work: Fireside Hearth and Home removed our wood burning fireplace and replaced it with a contemporary gas insert.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$4,500
LARRY F.
12/2012
fireplaces
+ -1 moreShowed up 1/2 hour late, although he did call and say he was detained. Cleaned and checked the fireplace, added a bag of lava rock and something else (can't remember what it's called). Tweeked the pilot light. Was happy with the work done, though it cost more than I expected. Would call them again.
Description of Work: Check on the gas fireplace. Make sure everything was in running order before we using it.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$500
LYNN F.
09/2012
fireplaces, gas logs
+ 0 moreTook a few days, after my call to store, for the repairman to call me for an appointment. Was happy to hear Jeff could come in the evening. He called, the evening of the appointment, when he knew he was running late. He repaired the pilot and cleaned some wires. He re-arranged my logs and explained how the configuration I had them in could actually cause some problems. The area was spotless when he was done. Jeff was nice and professional and answered all my questions.
Description of Work: Th pilot light on my gas fireplace logs would not stay lit
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$125
Arthur N.
07/2011
fireplaces
+ -1 moreThe technician came out to take measurements on the date and time promised. The insert was then ordered and it took about three weeks to arrive. The installer arranged to come out again to perform the installation. He arrived at the time promised. Installation went smoothly until it was discovered the surround was manufactured incorrectly and would not fit. The installer had to trim down the surround with a grinder and touch up the cut edge with spray paint. This probably added two hours to the installation procedure. Even though the surround looked good, I insisted that I receive a new surround made to the correct dimensions. Fireside Hearth and Home filed a warrranty claim with the manufacturer and a new surround arrived and was installed a few weeks later. I did feel the installer spent a lot of time on his cell phone taking personal calls that could have waited until my job was completed and he was out of my house.
Description of Work: Fireside Hearth & Home installed a new fireplace insert in my living room fireplace. The work included measuring for the insert, removing the existing gas log set, modifying the firebox for the new insert, installing the insert and performing startup and adjustment procedures.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$4,400
- 1(current)
- 2
Contact information
8335 Hall Rd, Utica, MI 48317
www.fireplaceandthings.comService hours
Sunday:
ClosedMonday:
10:00 AM - 6:00 PMTuesday:
10:00 AM - 6:00 PMWednesday:
10:00 AM - 6:00 PMThursday:
10:00 AM - 6:00 PMFriday:
10:00 AM - 6:00 PMSaturday:
10:00 AM - 4:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Fireplaces,
Gas Logs,
Doors,
Natural Gas Lines,
Cabinet Making,
Remodeling - Modular & Mobile Home,
Basement Remodeling,
Kitchen and Bath Remodeling,
Finished Carpentry and Woodworking,
Chimney Repair,
Chimney Caps,
General Remodeling
FAQ
Fireside Hearth & Home is currently rated 4.5 overall out of 5.
Sunday: Closed
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Fireside Hearth & Home accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Fireside Hearth & Home does not offer free project estimates.
No, Fireside Hearth & Home does not offer eco-friendly accreditations.
No, Fireside Hearth & Home does not offer a senior discount.
No, Fireside Hearth & Home does not offer emergency services.
Yes, Fireside Hearth & Home offers warranties.
Fireside Hearth & Home offers the following services: Fireplaces, stoves inserts, gas logs, fireplace doors, outdoor accessories, home & mantel making & installation. Everything you need we do! When it comes down to fireplaces NO business is a better business!
We do not sell grills or service grills and deffinitely do not have service parts for old grills or new grills.
Contact information
8335 Hall Rd, Utica, MI 48317
www.fireplaceandthings.comService hours
Sunday:
ClosedMonday:
10:00 AM - 6:00 PMTuesday:
10:00 AM - 6:00 PMWednesday:
10:00 AM - 6:00 PMThursday:
10:00 AM - 6:00 PMFriday:
10:00 AM - 6:00 PMSaturday:
10:00 AM - 4:00 PM