Two Men & A Truck

The only reason I rate this moving company with 1 star is because a 0 star is not an option. This is the ABSOLUTE worse moving company and is completely UNETHICAL. They sent 5 movers of which 2 had some knowledge about moving the other 3 were pick up day laborer that they called 'trainees' with clearly no experience in moving household furnishing. I stopped them from laying the furniture down on the side and sliding it down the stairs. The stairs are not damaged. I walked through every room and gave them an exact inventory, informed them I would be moving into storage and that I needed to drop a few items at my new address. The 1st day they were still moving at 1:00 am, they informed me I needed to pay that night because they had a number of clients who refused to pay after the furniture was unloaded...what a LIE. The next day a guy who claimed to be a manager came to the storage facility and threatened me - they would keep my furniture - unless I paid the invoice that was almost twice as much as the original estimate. Claimed they had no knowledge of the additional stop, didn't take into consideration the walk or elevator time associated with a move into storage BUT he would go back to the office, listen to the recording and come back to me. I have phoned repeatedly to follow up on the excessive charge and to repair my damaged stairs, there is always some excuse why no one is available. I do plan to file a claim with the BBB, Michigan Consumer Affairs, the TV investigative reporters and any other avenue I can pursue to avoid other consumers being taken by these UNSCRUPULOUS, LYING, INCOMPETENT, BAIT and SWITCH CON ARTIST. I also plan to file a claim that this group of SCAM ARTISTS are in violation of the Consumer Fraud and Deceptive Business Practices Act.

It went great. Setting up the appointment was easy, then they followed through exactly as they said, with a call to me a couple days beforehand to confirm, and then another phone call on the day of the move when they were on their way. The guys were awesome. Super friendly, fast, and got everything right the first time. They followed my instructions if I had specifics, and otherwise I just let them do their work. They seriously made moving day so much less stressful than I envisioned. I got one dent in a wall (hey, stuff happens, I didn’t even notice for a day), and I called Two Men, sent them a pic, and they were right on it immediately, compensating by crediting my bill. I would absolutely hire again!

Awesome - they were on time and finished the job much faster than quoted.

John and Jeremy came and moved approximately HEAVY 200 boxes from our basement and main floor to storage unit. They worked hard and fast loaded up all those heavy boxes of books and art supplies and stuff. They delivered our things safe and sound to our storage unit. Nice friendly guys, very hard working. I am really impressed. Great Job Guys! I will use you again, when I move. I have also used Two Men and a Truck from Dearborn to move my Dad's stuff to my house in March 2016. I am very pleased with both jobs.

Outstanding crew and customer service. Mark, Chris and Anthony showed up exactly at 0830 and started work right away. They did a 10 minute walk through with me to go over all the items to be moved from our 3 story townhouse. They ended up moving about 15 heavy boxes that I couldnt move myself along with a living room set, safe, king bedroom set, treadmill and other various items. They good great care not to hit walls or scratch anything up. They communicated well to ensure that the entire team knew if they were approaching a wall or going to hit something while carrying items. They did the same thing when they arrived at our ne construction house and layer out plastic wrap that we purchased so that their shoes wouldnt leave tracks on our floor. If you need to move anything at all, these are the guys to hire. Although we were charged per hour and also a travel charge to/from the worksite, these guys did not slack and were constantly moving the entire time. We will be contacting them again if we ever need anything moved in the future.

It was strange. They were efficient in getting things out, yet it felt like it easily took more than an hour longer than expected.

Pre-move phone calls were friendly and polite. I sent a detailed list of what was being moved and was told no one needed to come to my house because the list was enough. We were also told the guys would have boxes if we needed extra, so we could pack last minute things while they moved other items, and that they could also pack things if needed. Everything went downhill from there. We hired two trucks and four guys at their request, since it would be less expensive than the hours needed to use one truck and two guys. They showed up on moving day minus one guy who was running late. We were not charged for the time he was not there, but it put the other three behind schedule. They had no extra boxes for packing, said they never carry them, they don't pack for the customer, and they wish the office would stop telling that to customers. They called the guy who was running late and had him bring some from the office. It was the day after a large snowfall and the streets and walkways were wet. My husband had everything shoveled and clear for them, though. The lead guy did a walk through, said everything looked good, explained the insurance and said they would start as soon as we signed the paperwork. There was absolutely no mention of the actual cost being any more than the estimate due to more boxes or time needed. The guys started moving items to the trucks, and after a few runs back and forth, I noticed they left dirty, salty footprints wherever they walked. No runners were put down in the house until I asked if they had any. The one runner they had was thin and already wet from the previous day but they put it down anyway. Guess it was better than nothing at all. The guys seemed lackadaisical and unorganized under poor leadership. They wedged our office desk in the office doorway then told us they probably couldn't get it out of the house. We asked if they had tools to take off the legs because then it would fit, and they told us they didn't have any tools that would work. My husband unpacked his tools, let them use them, and they were able to get the desk into the truck. Anything that wasn't boxed was not going to be moved by them, until we asked them what they thought moving meant. We weren't leaving our things for the new owners! We were asked several times toward the end of the move-out to do a walk-through and see if they had missed anything. Each time, there were items in several rooms that were still there since the last look-through.! This move dragged on so long that we started loading my car, my husband's car, a daughter 's car and another daughter's SUV with anything we could carry to get out of the house quicker. The trucks left with my husband in the lead so he could get to the new house before the movers. We had my son-in-law lay down runners through every hallway and as far as possible into each room. My daughters and I spent the next two hours washing the wood floors at the old house since the movers had left them thoroughly covered with a layer of wet, salty footprints. I also gave the new owners a check to cover part of the carpet cleaning they would need to get the dirt out of the stair and upper hallway carpeting. When unloading our possessions at our new house, they found a few new ways to make a mess of things. Boxes brought out of the truck were placed directly in front of the front porch in a puddle of slushy water, then conveyed into the house and placed on carpeting and wood furniture. When I noticed what they were doing I asked the manager of the group to instruct them to place boxes on a dolly or dry area, and to not place anything wet on wood or carpeting. Several pieces of wood furniture were scratched and covered with a haze of salt. I would guess neither truck had enough padding nor pallets to keep our things out of the water that had built up on the floor of the trucks. Throughout the day, we heard from the movers about other jobs they worked in the past week, and how they messed them up: a seven truck move that used so many guys and took so long they didn't have the energy to do ours; a guy whose recently redone mahogany floors got trashed by them. Whether these stories are true isn't the issue. It's that they were foolish enough to tell us about them during our move which was already being added to their list of mess-ups. The final bill was several hours and $1000 over the estimate! I spoke to the franchise manager during the next week and conveyed my concerns about cost overrun and poor planning on their part. He wanted names and what they had said during the move so he could use it to "call them out" at their weekly meeting. If I wanted any money refunded from them, "that wasn't happening." He did arrange to have his furniture guy come repair all wood furniture scratches, but I declined when the repairman called to set a date for repairs. I didn't want anyone from this company nor anyone associated with them doing anything for me ever again. When visitors to our home ask about the scratches on the furniture, I tell them all about our bad experience with this moving company. Cheryl at Customer Service thanked me for my concern, said they would use my bad experience as a training tool, but that was all she would do for us.

I feel like they didn't do the job very well. I had several pieces of furniture get ruined because they were not cover them right. I did not know this, but there is a 96 hr call time to let them know about any of this. I feel like they were at times unprofessional. The guy that was in charge of the move mentioned that he was drunk the night before and he got very little sleep. It really took away my confidence in a smooth move of our things.

Very prompt and professional responses to quotes and questions. Gentleman arrived on time and completed the move faster than quoted. A few minor dings, but nothing unexpected with a normal move. Very happy with their ability to provide service on a Sunday on very short notice. Would definitely use again!

I've hired Two Men and a Truck many times because you can depend on them to show up on time and do a good job. They worked very hard.

Overall this was a super POSITIVE experience with this particular franchise of Two Men and A Truck. This company follows the basics of the franchise BUT the people and their personalities added to the positive aspect of this move. I felt confident with them, the price, the work and the results. Great Job.

Both young men showed up on time, were courteous, professional, careful and helpful. They wrapped each hard piece of furniture. They wasted no time and brought the move in one-half hour under estimate.

They were very fast. They didn't break anything. They had very pleasant workers. They were upfront with their pricing. They worked quickly so that I could get a discount.

I felt that they brought an adequate amount of professionalism and manpower, and they charged a fair price. The only issue was that they didn't mark the boxes which made unpacking difficult.

The price was reasonable. They did a good job. I would recommend them to others. They were quick and handled my stuff with care. They were awesome.

Estimate was accurate and they showed up when promised. Worked hard the entire time. There were a few miscues, e.g. small gouge in one wall (easily fixed by the painter who happened to be there at the same time); dropped chair (but no damage); couple pieces of furniture got scratched (but they sent out a repair person at no charge who did a very good job of repair).

They were very good. I found that their price was reasonable. They were professional, and they were excellent. They were very friendly and helpful. They were very efficient and they got done in record time. I was very pleased. I will use them again but I hope not to move again.

Again, I didn't actually contract with them so when I called for an estimate, not only did they give me a high estimate per-hour, they also esimated 12.5 hours to do the work (and the actual service I hired only took about 5.5 hours total).

They are great. They are reasonable in price. They are very helpful and careful.

I found them on Angie’s List. I had four men and two trucks to move me because I had a lot of boxes. It went very well. They were careful not to scratch the floors; they lifted things. Some of the furniture was very heavy. They worked well together and everything was fine. They were very nice. Both the times that I had used them, the four guys wrapped up the work in about four hours. They were very reasonable. The cost for the first move was $1,100. The second move cost me $453. They were very good, very professional, and very courteous. They kept working; it was hard work. I got the boxes that they had recommended from another company. So, the boxes were of the right size. I had tried to be very careful about the way I had boxed everything. I even got boxes for framed pictures, lamps; etc. Nothing was broken. The curio cabinet was made of all glass and mirror. They put plastic around everything before they moved it. They put plastic around the dressers, the doors, and the things in them. I had a very positive experience with them. I would definitely use them again in the future.

They charge you depending on how much you are moving. They were very good company. I have used them in three different cities in Michigan and all the three groups were really excellent. You need to ask them whether the furniture damage is covered or not because one of the groups didn't provide insurance coverage and we had to pay extra for it; however, the two other groups did cover.

Kevin from Two Men And A Truck came out to our house to provide an estimate for our upcoming move. He was a friendly, young, clean cut guy and went around the house quickly making notes of what we have to move. He informed me that they do not move baby grand pianos, which I found odd. Also, he sent the estimate via email a few days later instead of telling me how much it would cost at the home visit. The email listed a bunch of hours and rates that I was to total as some sort of math problem. It wasn't as straightforward as I had hoped. We have decided to go with another mover. I sent Kevin an email suggesting he add up the rates to give future customers a bottom line estimate and that we didn't want to hire a separate piano mover. That was three weeks ago and I never heard back.

Everything went very well. They were on time to the minute. They provided advice on the size of storage unit I needed. They were excellent. They were courteous and did a phenomenal job wrapping and protecting our furniture as well as the house as they were moving things out. They would be moving our furniture out of the storage unit soon.

The response to my original inquiry was prompt and friendly. The call center was also helpful when we had to reschedule our move day. The day of the move three young men showed up when expected. They came in to assess what was there and the best way to load the truck. We went over the plan for the day quickly, and then they were off. They were fast, polite and friendly the entire time. Everything arrived intact and were we wanted it. There were two snags in the day that was no fault of the movers, our safe was too heavy even for their appliance dolly, and we could not get into our storage space.

The team was GREAT! It was the best $600 spent. I would definitely use them again. The team leader was thorough and efficient. Supervisors from the company came by to check on the job - nice touch. It made me feel as if they appreciated my business and were interested in doing the best job possible. The team was late due to trouble with their truck but they called me to let me know and called again to update me on their status. The three men were polite and very respectful. I had a lot of stuff for a one bedroom apartment including 30 boxes of books. The team took 3 hours to load and only 1.5 to unload. My new place is perfect because they put everything in the right place including moving things to the basement for future sorting. Extremely professional, respectful, responsible, honest, dependable and FUN.