Reviews
1.613 Reviews
Showing 1-13 of 13 reviews
Roy C.
03/2016
replacement windows
 + -1 moreInstallation seemed to go ok. Interior trim not done very well. One window with a curved window over rectangle window - installers pulled nice original trim with just aluminum strips cut to cover the curved part. The window now leaks everytime it rains and I have called them several times to repair their work. I have even had sales folks come by to try to get me to buy windows for the rear of the house. I said that if they had someone from their maint. crew fix the problem on this one window. After many calls with no call backs I have given up. I would not recommend these window, primarily because the installers and after installation are not qualified and do a lousy job.
Description of Work: Replaced all windows in front of the house - southern exposure
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$3,500
Jennifer L.
11/2015
replacement windows
 + -1 moreWe are replacing one section of windows at a time in our home. We bought Majic Windows, twice, on two separate occasions. The experiences I have had differ from each time. However, I will say that now we are looking at replacing third section of the home, we will not hire Majic this time. First, the windows that have been replaced are incredibly difficult to move up and down. We have single hung windows and they are a bear to move. They make an awful noise each time we do move them. Second, one was warped and could not close. It took about four months for that one to be replaced. Third, and this is the big one, I felt really pressured and swindled during the whole process. Yes, I have buyer's remorse and I won't put myself through that again. There were two different installation crews for the two different dates. The first one did some damage to the walls around the windows and took all the wood trim out around the window, replaced it with new wood trim that did not match the house, and let it unfinished. The second time around, the installer only removed the top piece of trim, making less work for us, and was much better at it. It looks like there was nothing changed and I had no patching, filling, or painting to do. Windows are expensive, I understand that, but I didn't like the tactics these people use. Further, they lacked the professionalism that I think that I deserve.
Description of Work: Replaced the windows on the north side of our house. Twelve windows thus far.
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$14,000
Alan K.
04/2015
replacement windows
 + -1 moreunknown
Description of Work: The salesman was exceptionally rude and insulting. It is hard to imagine how they could get anyone to purchase their windows based on the sales presentation. Do not invite this company into your home.
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Robert V.
03/2015
replacement windows
 + -1 moreSalesman talked down to us almost to the point of being degrading. Dropped the price by almost 50% trying to "buy" our business. As soon as he realized I was not committing funds until I had other estimates, the conversation ended.
Description of Work: Provided estimate.
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Yes, I recommend this pro
Kevin C.
03/2015
replacement windows
 + -1 moreunknown
Description of Work: Pressure from rude salesman. Price's quoted all over the place. Started at $43,000 end at $19,000. In the end did not trust him.
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$43
Mike G.
02/2015
replacement windows
 + -1 moreI called a month ago to get a quote for windows. AFTER READING BAD REVIEWS ON ANGIES LIST,YELP AND THE BBB so i decided to cancel. weeks later i get phone calls asking when i want to reschedule. they called again today 2-12-15 and i said i already hired someone!!!
Description of Work: HARRASSING PHONE CALLS FOR ESTIMATE
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Adena H.
01/2015
replacement windows
 + -1 moreunknown
Description of Work: Magic Windows came around knocking on our door asking if we would be interested in new windows. I actually was and said YES! So we booked an appointment to have someone come out and give us a price. We had been looking at Anderson, Pella and Marvin and knew exactly what we wanted, how many, and a very well versed experienced home owner looking for a window quote. The man, Adrian Beaver (PLEASE DO NOT LET HIM INTO YOUR HOUSE) said he was a sales manager. HE LIED!!! I told him I DID NOT have 3 hours to go through a presentation and just tell me what kind of window/price and style you have. He said he had to go through the entire process which bothered me that he did not believe we knew what we were talking about. AND.... he started with such an outrageous price but then of course, started chopping away at it little by little. I had told him to give me his best price up front and that window clients like Magic Window were clients of mine when I sold advertising for radio stations in the Metro Detroit area. I knew they had to make money too. I felt he was a swindler and very unprofessional. He was aggressively pushy and my husband and myself never felt comfortable. Then he said AFTER we did decide to go with them, since the windows seemed like they were of good quality and we passed our credit and all.........he basically CORNERED us and said: Now you won't change your mind, right! And you won't call me the next day with "Buyer's Remorse!?!?!" And I should have went with my gut feeling at that time knowing well enough he was saying that for a reason because he PUSHED us into it. I should have asked him to leave then. However with Mort Crimm having been a spokesperson and us needing windows, I thought we ENDED up at a decent price but my gut was still so hesitant. After he had left our house, I talked to several people that had the exact same experience and said to cancel immediately. And I had also talked to a few others that had Magic Windows and they said they were not pleased, and one even had Magic come and take them out after installing them. I saw the writing on the wall and informed the sales guy we were not going to go through with it since it has a few days to change your mind on the agreement. He had contacted me the next day and tried everything to get me NOT to cancel. He even lowered the price drastically! I was even a bit more mad then because his bottom dollar line was obviously not the final price where he could go. So I just felt like I had been ripped off and tried to be scammed. Then when he realized I was absolutely DONE with him and Magic, he yelled at me, no, SCREAMED at me, swore at me and said to me; "You had the nerve and audacity to keep me at your house so late last night. I specifically said to you, you won't have buyer's remorse the next day and call me and cancel, right?! And how dare you do this to me!" And he went on and on and I was so mad, I could not be lady like and be nice so I hung up on him after being sworn at. Then I sent him a text message and said, you should not have treated anyone like that. I can change my mind. That is all! But then that all just reconfirmed that we completely made the right decision. And a few months later, a gentleman called from Magic Windows asking me why I had cancelled. Said they do a survey and wanted to know. I took the time to truly explain my horrible experience with him and he said that Adrian Beaver was NOT a sales manager. That is why I stated he lied in the beginning of this experience. And he said they have had several complaints about him. Shame on Magic for allowing this man to work in homes where he confronts families and should build trust and integrity. What a complete disappointment and such a disgrace he is a a professional!
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Carrie K.
11/2014
replacement windows
 + -1 moreMy husband called to set up an appointment for a quote and they refused the appointment because he can't "guarantee" that both of us will be home. My husband works 50-60 hours a week and travels out of town 40 weeks a year. We have 2 preschoolers and I also have a very demanding job. They are lucky to get one of us home while the kids are at school.
Description of Work: refused to give us an estimate appointment
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Nicole H.
05/2014
replacement windows
 + -1 moreMajic was very prompt and did give a conformation call the day before our appt. A salesman came to our house and he seemed very nice, until he gave us the estimate and realized we weren't buying his services right away. When I explained we have one more estimate coming and we would need to see if we could fit $27,500 into our budget, and he said "well if I could get it down to a little over "at cost" around 14000-16000 would you say yes?" during this whole time of him trying to get us to say yes, and finance through them he was stating "no pressure!". He also said other companies are vinyl windows, no one else has fiberglass( I found plenty of them that do!). As his attitude kept getting worse my husband and I said "we have to think about it and see which way is better to go for us, I asked when we decide do we call you directly?" He stated" yes, but what does that matter, your not going to call!" I was actually 95% sure I was going to go with their product and services, until that comment! All I needed was time to go over finances and see if going through equity on our home or getting financed would be better. He lost at least $14000 because of a bad comment. I don't understand why a comment like that was necessary.
Description of Work: Majic had came to my home to give an estimate on 11 windows and a doorwall.
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$27,500
Richard M.
05/2014
replacement windows
 + -1 moreTerrible
Description of Work: They showed up on my door asking to setup an appointment. They called and verified my appointment for the next Day. Majic window never showed up during the appointment timeJ Really wouldn't want to do business with them if they don't even have good customer service on the sales side. My recommendation: Don't waste your time even trying to get a quote from them.
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Cary D.
04/2014
replacement windows
 + -1 moreThey showed up on my door asking to setup an appointment... usually I don't like solicitations, but agreed. I called and verified my appointment later that week. Majic window never showed up during the appointment time, when I called the main office 30 minutes after the time and asked if they were coming and requested to cancel, they didn't even offer to reschedule. Just said all set and hung up. Really wouldn't want to do business with them if they don't even have good customer service on the sales side. My recommendation: Don't waste your time even trying to get a quote from them.
Description of Work: Estimate for attic insulation
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Edward L.
04/2014
replacement windows
 + -1 moreI must have had the same salesperson as the other reviewer(s). He was aggressive from the moment he walked in the door. We wanted doorwalls and he wanted to talk windows and said he wouldn't get to doorwalls until we heard his pitch for windows. We ended the conversation and he left after about 10 minutes at our house. We could not believe how rude he was until we read other reviews on Angie's List, Yelp, etc. I can't believe this company ever gets any customers.
Description of Work: He didn't get a chance to do anything because he was overbearing and rude.
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Kim P.
11/2013
replacement windows
 + -1 moreJust had someone in for an estimate. When he realized I was getting quotes and just wanted a price he walked out without saying a word. He also told me he was the only one I could buy fiberglass windows from (not true) I am assuming they don't like to deal with savvy consumers. This guy was very unprofessional and rude.
Description of Work: I used Majic Window Co.
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Contact information
498 W 14 MILE RD, Troy, MI 48083
Licensing
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Service Categories
Windows,
Doors
FAQ
MAJIC WINDOW CO is currently rated 1.6 overall out of 5.
No, MAJIC WINDOW CO does not offer free project estimates.
No, MAJIC WINDOW CO does not offer eco-friendly accreditations.
No, MAJIC WINDOW CO does not offer a senior discount.
No, MAJIC WINDOW CO does not offer emergency services.
No, MAJIC WINDOW CO does not offer warranties.
Contact information
498 W 14 MILE RD, Troy, MI 48083