Kapalua Floors

This is the third time we have used Kapalua floors and they have always done an amazing job. This time it was our entire first floor and we love the finished product! Top notch service and quality. Highly recommend.

Awesome job and very easy to work with. Highly recommend and wish we'd have done this earlier. The crew was on-time, kept a clean workspace, and made the process way more painless than I ever would have imagined. We had carpet removed in dining room/living room, hardwood installed, and the existing hardwood in the foyer/kitchen refinished. Zero complaints and honestly wish we would have done this years ago after how easy Kapaula made it.

Superior service with results beyond our expectations. The technician was polite and respectful of us and home. All rooms worked on had been recently painted and required almost no cleanups or touchups. The dust collection system used in the sanding process was amazing as well as the no ordor of the water based polyurethane. Thank you for a most amazing & wonderful experience and outcome.

We can't say enough about the wonderful job Kapalua Floors (and more specifically, Will, it's highly skilled installer/refinisher) performed. Everything was accomplished professionally, courteously and in a timely manner with a very critical eye to detail. Our floors never looked so good! We highly recommend Kapalua!

We contacted Kapalua Floors to refinish/repair the original 1965 red oak hardwood floors in our home (living room, hallway and 3 bedrooms) and we are so glad that we did! I called Kapalua after hearing about their professionalism and great work from a friend and Susi was able to come out within a few days to provide us with a quote. Susi arrived on time and was friendly and very thorough during her inspection. Our floors were previously very poorly refinished and stained black, so we were not sure if the floors could be saved. Upon her inspection, Susi determined that the floors were still in good shape and that they would be able to refinish them. I was very happy to hear that. After the inspection, Susi emailed me with a fair quote and instructions on next steps. We ended up removing the pony wall by the front door and asked if the floor underneath could be repaired. Susi was very quick to respond to my email and provide a quote. Our project was estimated to take a total of 4 days. Maurice arrived to our home early every day and worked diligently to sand our floors, while keeping us informed about the process. He also cleaned up and organized his equipment when he left for the day. Maurice was very professional, patient, and knowledgeable when we were deciding whether or not to stain our floors. He provided us with multiple stain samples and answered all our questions. We ended up not staining the floors and keeping them natural. Maurice and his supervisor also were about to fill the holes and repair the floor by the front door. I am so happy with how everything turned out and would recommend Kapalua Floors to my friends and family. I love my ‘NEW’ floors! Thank you Kapalua!

Was prompt for appointment - did not receive estimate promised via email.

I strongly recommend against using them because they do not stand by their work. It was a complete waste of money. They were great at first, super friendly, polite, punctual, seemed reasonably priced. They sold me on, and I received the "commercial grade" finish that cost more, but was supposed to be extra durable. Within just a few months, the finish started bubbling and peeling off with nothing more than ordinary use. Without even seeing the bubbling and peeling, over the phone, Pat began trying to attribute it to one of my pets who he claimed must've urinated in that spot. When he finally came by to inspect it, he realized that I would have had to have a pet elephant in order to cover that large of an area in urine. Then he tried attributing it to everything else he could think of other than poor quality product or application (even blaming the Roomba at one point). The end result is that they refused to stand by their work and refused to repair that section without charging me for the entire repair. And to make it worse, their responsiveness fell way down once I notified them that there was this problem. It took them two months to come out and look at the shoddy finish and tell me that they weren't going to stand by their work.

We hired Kapalua Floors to refinish 3 rooms, hallway and staircase. They were here on time and completed the job in our agreed upon time frame. The crew was friendly and polite. They completed the work with no disruption to our household. Our floors were a mess, paint stained, animal urine embedded and loose boards. They sanded using machines that left no mess behind which made us happy because we had just completed drywall, painting and window washing. It's amazing, there is no dust anywhere! They made repairs where necessary and by the time they were finished our floors looked like new. This company was a class act from the first contact to the last. Before and after pictures below.

They did a great job. The gentleman that did the work was right on time and explained the whole process before he began. I would definitely hire again and recommend if anyone needs their hard wood floors refinished check with Kapalua Floors first.

Great! The guys did a fabulous job of restoring/refinishing the hardwood floors in our home. The 2 gentlemen who came out were excellent representatives for their company.

The crew that refinished the floors were fantastic. They were on time, polite and very helpful. In addition, when they were done they cleaned up beautiful. I would highly recommend Kampala. Floors.

Good job. The floor looks great, and we have received many compliments on its like-new appearance.

It was a 2 day job. The crew explained everything they were doing. Had a few floor issues come up that they were able to fix and the floors are beautiful

OUTSTANDING! when they told me there would be no dust, I was skeptical. I thought there would certainly be SOME dust. There was NO DUST!!!! The crew was professional, thorough, accomodating -we wanted a certain color stain and they mixed colors until we had the one desired (patient). I would recommend Kapalua to anyone needing sanding and refinishing work!

Everything went well; the crew was professional and the work was completed quickly with no 'collateral' mess. I rated punctuality a bit lower because they arrived a half hour early and I was in the shower. All in all, it was a great experience and I would hire Kapalua again.

Susi came over to quote the job. She was very specific about process to be used. I could feel her projected confidence. And her quote was $1500 less than previous quote from another company. I could not be more pleased with the work that Will did. He spent 3 days working. He arrived on time each day, explained what he was doing that day and always cleaned up before he left. My floors are BEAUTIFUL now!

Thank you for a wonderful job. I appreciate that Will was always early to start the day and explained everything he was doing. He was also very courteous and made sure I was aware of when I could walk on the floors etc. This is not an easy process, but Kapalua made it as easy as possible. I have already recommended you to a friend. Keep up the great work!

It went perfectly! They did what they said they were going to do, at the price and in the time they quoted. Would ABSOLUTELY hire them again.

Everything was handled very professionally from start to finish. Moreover, there was no dust after the sanding was done (likely attributable to their dustless sanders).

From the initial consultation to the final coat of poly - the entire team was friendly, professional and helpful. We couldn’t be any happier with the results!

Some disconnect between estimator and work crew. Misinformed about requirements for electricity and how transitions would be installed. Job quality was close to perfect with a couple of bubbles in the finish. Work crew dumped sawdust from the sander onto the snow on our driveway. Turned in to a clumpy mess when the snow melted. Probably an anomaly with this crew. Hard to believe that would be standard operating procedure. I guess I expected a bit more for the premium price, but overall everything turned out ok.

Great job. Showed up when promised, communicated well and the floors look great. Very pleased. Would hire again.

The installers were efficient and Professional. In particular high marks go to Will. The floors look fabulous.

The two workers were very polite and worked hard. Unfortunately, they did not appear to have the experience I expected. An attempt at a patch (that I did not request and was not discussed by the sales rep or myself) made an inconspicuous spot very obvious and parts of the floor were missed during the topcoat. Additionally, if I had not checked prior to the final coat, the wrong finish would have been applied. It is unfortunate that it took two additional trips to fix the missed spots and while the wood is protected, it is not the best quality work I have had.

Great! Professional and timely, quality work