TREND WINDOW & DESIGN

I hired them 3+ yrs ago for blinds/shutters for my new home. Spent about $35,000+ with them, they did a nice job. Called them back in April as I needed help with some extra large drapery rods. They told me the guy that handles this was out of the country and he would get back to me the following week. 3 weeks later never heard from him, so I called. Was told he’s a little behind and would call me in a day or so. Still haven’t heard from anybody…. It’s been a few weeks. I ended up getting help from someone else. The rod order was over $4,000…. I guess they are doing so well that they can’t be bothered with such menial jobs. Would not recommend them.

We had had smoke damage in our home and were referred to Trend windows. They came out to the house two separate times. The first time they took some measurements discussed what we needed and told us they would call with quotes and also that they would order and replace a piece that was missing from one of our blinds that the cleaning crew had lost while remediating the smoke damage. I never heard from Andy after that. Because this was all going through our insurance, I thought that I had to go with the recommendation. So several months later I called them again and they apologized for “dropping the ball” And promised to call back and make an appointment to come out and remeasure the blinds. When they came, they were very friendly and took all of the measurements of all of the blinds that we needed. Andy told me he would personally contact our insurance company and make sure they knew what we needed and take care of all of those things and call me and let me know what our next step would be. Again, it has been several months and I have called twice, and have received no call back. So we are going to use someone else. I would not Recommend this company.

unknown

Their measurements were slightly off so now some of the blind pulleys that keep the cords in place interfere with the operation of the blinds. Of course, since they only brought enough pulleys for about half our order, this was not immediately obvious. It took Trend three months to return to install the rest of the pulls. We called them every two weeks during this period. Every call involved them telling us they were just about to call us. Right. What blind installer doesn't have handfuls of hardware to deal with these issues. Our first house went only slightly better as several of our blinds needed repair after their installation. It wasn't easy to get Trend back but when they did show up, they did a good job. While we would like to recommend them, in the end, we simply can't.