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Pure Water Works, Inc.

Water Filtration and Softening, Wells and Pumps, Water Coolers,

About us

Pure Water Works, Inc., is a Michigan Corporation founded in 1980 by William Siegmund based on his philosophy of changing the quality of life with quality water. Located in Traverse City, Michigan, we sell, rent, assemble and service complete lines of water treatment equipment. We also design, install, and service equipment from Residential treatment systems at 8 gpm (gallons per minute) to Industrial processing over 1,000 gpm. We also have various systems to handle larger commercial requirements, as we have installed internationally in Mexico, South America and Canada. If you're looking for great service and unparalleled expertise in matters of water filtration, reverse osmosis, water processing and conditioning, or any other matters regarding pure water, we can help you find the solution you're looking for. At Pure Water Works, we maintain a state-certified laboratory at the Traverse City location and have been a WQA (Water Quality Association) member since 1983. Most of our management and staff are certified Water Quality Association specialists. As an independent dealer, we offer the finest equipment and technology currently available. All our equipment meets or exceeds WQA or NSF (National Sanitation Foundation) standards for quality and performance. We also provide specific services for different industries, including commercial and industrial water conditioning, bottled water service and delivery, reverse osmosis water conditioning, UltraPure water services, and electronically-monitored, salt-free water treatment. Everyone's water is not the same. Pure Water Works believes the choice is yours and utilizes scientific analysis and a well trained, experienced service/maintenance staff with a combined 70 years work in the field to recommend treatment based on the individual needs of customers.

Business highlights

44 years of trusted experience
Emergency Services Offered

Services we offer

Water dispensers, Water conditioning, Water purifiers, Water treatments, salt free water treatments, HOME, OFFICE, INDUSTRIAL, RENTAL I LEASE OPTION, WATER CONDITIONERS, SULPHUR SMELL & YELLOW TANNIN REMOVAL, CHLORINE REMOVAL, REVERSE OSMOSIS, IRON REMOVAL, WHOLE HOUSE SYSTEMS, INDUSTRIAL TREATMENT brine recovery, water systems, reverse osmosis, water delivery, traverse city water systems, grand traverse water company, water services, home delivery, whole house systems, local delivery,

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.211 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
36%
4
36%
3
9%
2
0%
1
18%


Rating CategoryRating out of 5
quality
4.8
value
4.2
professionalism
4.6
responsiveness
4.5
punctuality
4.5
Showing 1-11 of 11 reviews

Jim D.
09/2023
5.0
water softeners
  + -1 more
Rob was very professional, personable and knowledgeable. He fixed our issue and reviewed what he had done as well as how to maintain our equipment.
Description of Work: Water softener was not working properly

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$266

brian B.
08/2017
4.0
water softeners
  + -1 more
installer suggested a install option that the salesman did not. other than that they were excellent
Description of Work: new water softener

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3

Response from Pure Water Works, Inc.
Thanks [Member Name Removed], we're always looking to improve in every aspect of what we do and we appreciate the positive feedback! Give us a call if there are any future questions/suggestions and we would be more than happy to listen & help you out. Cheers!

Karen N.
05/2016
1.0
water softeners
  + -1 more
unknown
Description of Work: That was it couldn't get them to respond to me. Even left a voicemail for office manager and they still never called me back

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Pure Water Works, Inc.
Thank you for your feedback. We are very sorry for your experience. We would be grateful for the chance to demonstrate this was an exception to our normally exceptional client service. Please call 231-941-7873 Monday - Friday 9am - 5:30 pm and Saturday 10am - 2pm if you are still interested in meeting with a Water Specialist to be quoted for a system.

doug B.
10/2015
4.0
water softeners, water delivery, wells
  + 1 more
unknown
Description of Work: Installed a water treatment system. Very efficiently perform. System works very well.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$1,900

Response from Pure Water Works, Inc.
Thank you for choosing Pure Water Works for your High Quality Water Treatment System. We strive to exceed client expectations and are happy that you were satisfied with your experience. Please let us know if there is anything else we can do! 231-941-7873

James B.
04/2015
5.0
water softeners
  + -1 more
unknown
Description of Work: I purchased new water softener from company that they subsequently installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pure Water Works, Inc.
Thank you for choosing Pure Water Works for your High Quality Water Treatment System, we are grateful for your trust! We always try to exceed client expectations and are glad that you were satisfied with your experience. Please let us know if there is anything else we can do. 231-941-7873

Will S.
03/2015
5.0
water softeners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pure Water Works, Inc.
Thank you for choosing Pure Water Works for your High Quality Water Treatment System! We are thankful for your trust. We always want to exceed our client's expectations and appreciate feedback letting us know how we did. Please let us know if there is anything else we can do 231-941-7873.

Patti G.
03/2015
1.0
water softeners
  + -1 more
Now again I called the office and they cant say what has happened or what I should expect. "must be some extenuating circumstances". I will not be rescheduling with this company. My whole day has been wasted waiting for this service call.
Description of Work: We scheduled a service for the water softener. I was told I had to wait a week until the calls would be in my area. I was also told I would be the second stop this morning. After no show and no call, I called the office to see what was up. No call back, so I called again after 2 hours. Again no follow up phone call from the office or technician.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Pure Water Works, Inc.
Thank you for your feedback. We are sorry for your less than satisfactory experience with our service at our mutual client's home. We will utilize your feedback as part of our constant effort to improve and exceed our client's expectations. Please contact us at 231-941-7873 if we can be of any additional assistance.

Gary C.
09/2014
3.0
water softeners
  + -1 more
unknown
Description of Work: Pure Water was very responsive prior to installation ... Not so afterwards!

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$2,000

Mark G.
08/2014
4.0
water softeners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,900

dave C.
06/2014
5.0
water softeners
  + -1 more
unknown
Description of Work: Got new water softener. Salesman was helpful and knowledgable. 8 month later, softener works well, saves water, and uses less salt.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

NANCY H.
02/2012
4.0
water softeners
  + -1 more
I had two or three companies come out and look at my old water softener, and they told me that, they had to replace it, but Pure Water Works said that they could fix it and they did it quickly. I was very pleased because it was an expense I didn't need, and it's been working just fine ever since they worked on it. They came in and took out my water softener, fixed it and brought it back. I had a problem with it few days after they brought it back, and they came back in and readjusted it, and it worked finely after that. I chose them because everybody else wanted me to spend a couple of thousand, but one guy came in, looked at it and said that he can fix it. Its fine now and they saved me quite few hundred dollars. Their price was fine. They are a little slow to respond.
Description of Work: I used Pure Water Works to fix my water softener.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$400

    Contact information

    720 S Garfield Ave, Traverse City, MI 49686

    http://www.purewaterworks.biz/

    Service hours

    Monday:
    9:00 AM - 5:30 PM
    Tuesday:
    9:00 AM - 5:30 PM
    Wednesday:
    9:00 AM - 5:30 PM
    Thursday:
    9:00 AM - 5:30 PM
    Friday:
    9:00 AM - 5:30 PM
    Saturday:
    10:00 AM - 2:30 PM

    Licensing

    Insured

    No License Required for Trade

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Water Filtration and Softening,
    Wells and Pumps,
    Water Coolers,
    Rentals - Equipment,
    Delivery Service

    FAQ

    Pure Water Works, Inc. is currently rated 4.2 overall out of 5.

    Monday: 9:00 AM - 5:30 PM

    Tuesday: 9:00 AM - 5:30 PM

    Wednesday: 9:00 AM - 5:30 PM

    Thursday: 9:00 AM - 5:30 PM

    Friday: 9:00 AM - 5:30 PM

    Saturday: 10:00 AM - 2:30 PM

    Pure Water Works, Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Pure Water Works, Inc. does not offer free project estimates.
    Yes, Pure Water Works, Inc. offers eco-friendly accreditations.
    No, Pure Water Works, Inc. does not offer a senior discount.
    Yes, Pure Water Works, Inc. offers emergency services.
    No, Pure Water Works, Inc. does not offer warranties.
    Pure Water Works, Inc. offers the following services: Water dispensers, Water conditioning, Water purifiers, Water treatments, salt free water treatments, HOME, OFFICE, INDUSTRIAL, RENTAL I LEASE OPTION, WATER CONDITIONERS, SULPHUR SMELL & YELLOW TANNIN REMOVAL, CHLORINE REMOVAL, REVERSE OSMOSIS, IRON REMOVAL, WHOLE HOUSE SYSTEMS, INDUSTRIAL TREATMENT brine recovery, water systems, reverse osmosis, water delivery, traverse city water systems, grand traverse water company, water services, home delivery, whole house systems, local delivery,

    Contact information

    720 S Garfield Ave, Traverse City, MI 49686

    http://www.purewaterworks.biz/

    Service hours

    Monday:
    9:00 AM - 5:30 PM
    Tuesday:
    9:00 AM - 5:30 PM
    Wednesday:
    9:00 AM - 5:30 PM
    Thursday:
    9:00 AM - 5:30 PM
    Friday:
    9:00 AM - 5:30 PM
    Saturday:
    10:00 AM - 2:30 PM