D&W Mechanical

Response and completed repair was faster than expected.

It went very good. They were professional, knowledgeable, and prompt. I will continue to use them.

We've dealt with them on and off for plumbing, heating and air conditioning for 20 years.

They did a great job from sales to installation. I have used them for service lately as well and would gladly use them again. They seem to value retaining their employees vs some of the other companies that I have used and I believe that helps set them apart.

Very responsive, arrived on time and gave good information on the services we wanted.

Professional service, see above

Bought new home (foreclosure) with radiant floor heat in basement and garage, and forced hot air upstairs all fed by same boiler (hw for house too). Had home inspection but wanted thorough inspection (with report) by specialist as well as explanation of how everything went together and worked. I am decent DIYer and have even done full boiler and zone installs but was not familiar with this setup/system. Dand W had best rating so called them and gave DETAILED description of what I wanted. Was not able to be present for visit but mother could be so was even more specific in what I wanted and stressed desire for thorough report. Instead of sending one guy, as requested, they sent two, at double the hourly rate. Except for faucets and showers and the like, ALL elements of the HVAC and plumbing are contained in ONE very well lit, clean, clear, and dry area of the basement -- essentially a 10x15 room with 2 concrete walls, a cement floor, 12 foot ceilings and overhead lighting. All elements to be inspected were well and thoughtfully layed out and organized, and easily accessible. House is 7yrs old and the installers did a nice job. In all, I doubt that a single knowledgeable professional would have needed much more than 30 minutes to do the inspection requested and certainly not more than an hour. The two gentlemen from Dand W billed for four hours. Each. They mentioned a few things to my mother, who wrote the little they actually told her down. While I was both stunned and unhappy with their bill, I nonetheless played it, in full and on time. It took over 6 weeks of badgering by my wife and I before I was finally e-mailed a very brief note telling me what the cost of repairs would be (from them). It took two lines. There was no detailed inspection report, as promised, there was no explanation of how the system works, of what does what, nothing. Just a couple of lines saying what the cost of repairs would be. If that was all it would still be reason to stay away from these guys, sadly, there's more. This next bit is just going to be barebones. If all they did was miss things or misdiagnose, well, that would still be pretty bad, anything else is for you to conclude. Please keep in mind that the only person at the house at the time was my 68 year old mother. . . They said that the well pressure tank ( 33 gallon bladder type) was broken and needed replacing. I have tested the tank extensively over the past two months, the ONLY problem with the tank was that someone had released all the air. Since being repressurized the tank has been fine. They said the pump pressure switch was bad. The switch had been played with and inappropriately set. No problems since readjustment. They said two mixing valves needed replacing. Both mixing valves had been set to their lowest temp and then and quot;crankedand quot; on hard. A strong grip and a good twist, and both mixing valves are working just fine. They said a few of the pumps in the system leaked and needed to be replaced. The bolts and nuts holding the pumps to the pipes were found to be not even finger tight. A quick, light tightening and all pumps have spilled nary a drop. They said a ball valve was broken a needed replacing. The handle had been unscrewed and moved elsewhere in the room. Fortunately, the screw was left in place. Replaced handle, valve fine. They said there was a problem with the hot water aspect of the system and we should seriously consider having someone come in and fix it. We would probably need to have a good portion replaced because it was either bad or near failing. -- Quick explanation: water is heated by the boiler then stored in a tank. The tank has a thermostat at the very bottom. When the thermostat calls for heat, a pump starts circulating the water from the tank to the boiler and back. -- Thermostat had been turned to absolute lowest possible setting, since turning thermostat up we have never run out of hot water. While I have probably missed something, the simple truth of the situation is that nothing they claimed needed replacing actually did. In several cases the solution was quick and simple, and would likely have been the sort of things a decent professional would have corrected in the course of doing the inspection. At the very least the homeowner would have been informed. I do not know if my experience is unique or what, but based on it and what it cost, I recommend finding a different company.

Plumber arrived on time, performed an evaluation of the situation, fixed the problem promptly and suggested a minor improvement to the system as designed. I have hired this company three times now and would do so again for any plumbing needs.

Of course with the leaking heat exchanger I needed to have it repaired (partially warranted by Carrier) or replace the furnace. I elected to get a new furnace with heat exchanger warranty applied to the cost. While I was disappointed that Dand W did not diagnose the root problem earlier, I do have to commend them on their response after the proper diagnoses in the midst of a frigid winter and the fact that we were scheduled to be away for a time period the following week. Both their sales rep. and installers were very courteous, efficient and accommodating to facilitate a completed installation of a new furnace before our departure the following week. I do feel that they should have discovered the problem with the original furnace earlier since the symptoms remained the same after the repair visits. .

Matt showed up early, was super polite, and very interactive. I had done some research on what we wanted done and Matt worked with me to address the piping situation based on what I wanted to accomplish. After removing the pipe, he set both toilets using some plumbing-wizardy to get them sealed and level. He made sure I was comfortable with where he'd left the project and verify that I didn't want the toilets caulked until we were sure there were no leaks. He cleaned up his work area, leaving no trace that he was there. I haven't seen the bill yet, but I was paying for a truck roll + his time. Based on my estimation of the cost, it was certainly worth it to have a professional out to cut and cap the pipe as well as correctly set a couple toilets on a finicky floor. I appreciate that Matt was willing to work with me on what I wanted to have done and didn't prescribe what he was going to do. I'd certainly hire D and W again the next time I come across something outside the boundaries of normal plumbing.

Arrived promptly, was courteous and efficient. Bill submitted promptly, by my specific request. Will use again, if and when needed.

Installers were great and the installation was very well done. The only issue was the electrical work they subed out left some insulation out of place. Overall dand w was very professional and I would use them again. They have also followed up on my post install questions.

Had 3 estimates, but went with Dand W Mechanical due to price and gut feeling after talking with each rep. Originally received written estimate on 3 May from Dand W; Pat was their rep who specialized in water softeners since that was on of our main concerns. We were very happy with Pat; seemed very competent, trustworthy, and reliable. We wanted him to be the person doing the work, but decided not to get the work done until late September. The Company honored original quote and all work was completed very professionally on 24 September; couldn't be happier with price, quality of work, professionalism and courtesy. I originally choose this company due to previous Angie's List recommendations and it worked out very well. Pat is the best Plumber I have dealt with; have talked to him on the phone and in person several times and would prefer him to do any furture plumbing work required at our home and recommend both him and his company.

They are a little pricey, but they do a good job The people are fine, they are good. They have the technical competence, and they are very professional.

Kitchen sink backed up on a Sat. Provider came out within a few hours and spent at least 3 hours trying to figure out what was wrong with our plumbing. He worked continuously the entire time and finally found the clog on the way to the septic tank. Required extensive troubleshooting to locate the blockage. Very professional and prompt.

I had them here twice within one week. They did the work and I didn't have to wait a long time for them. They did great. And they didn't harass me on the bill.

My sister was having problems with her car window not going back up when you rolled it down. We took it to them and they were able to fix the problem that day and they didn't even charge us a lot.

They sent out a person to survey the needed work with no commitment. All went very well. The job took two men and air flow was improved in my system. They arrived on time and clearly marked how the dampers worked. They cleaned up everything and you could not tell they had been here when they left.

It is necessary to have a list of things you want inspected. They did not have a specific checklist that they followed. The technician appeared to be well qualified and thorough on the items requested.

Overall it went well. The Dand W plumber was prompt, courteous and very professional. The work was done well and he cleaned up well when finished. Unfortunately, two of the several projects he worked on at our house later failed. These were relatively minor and truthfully, have not called them to come back, figuring it would be pretty expensive. We repaired one of the failed issues (a toilet tank issue) ourselves and the other (a sink drain) we just left as is. I would use Dand W again, and would recommend them.

I am only sort of handy. Water is not my strong suit. Thanks to Angie's list I found Dand W Plumbing. Their guy made recommendations that would make not only our bathroom but our plumbing in general much more functional. He did everything within our planned budget. Either I put too much on the table to begin with or Dand W works to keep projects reasonable. I suspect the later. Will definitely consult Dand W for future plumbing needs.

work was done promptly and professionally

Dand W sent a plumber to my home to see where the leak was. the problem was repared promptly. The plumber was courteous and efficient. I will call Dand W again is I need their services.

I recommend you always get at least three quotes, review each quote with the sales staff and contract references in the area.

They showed up on time to make the repairs; they were very capable; and were nice to work with.