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Culligan Water Conditioning of Traverse City MI

Water Filtration and Softening, Water Coolers

About us

Culligan is the world’s leading water treatment company. For over 75 years, Culligan has led the way in water treatment technology, providing the most advanced products and solutions for the world’s water problems. Your local Culligan Man is your local water expert. He is dedicated to delivering high-quality water solutions that will improve the lives of his customers. Simply stated, Culligan believes that better water will make life better for you and your family. Today we offer the most technologically advanced products and services available, combined with the personal service of your local Culligan organization. Our entire line of water softeners, water filtration systems, drinking water systems, and whole-house filtration systems set the standard in the water treatment industry.

Business highlights

88 years of trusted experience

Services we offer

Water softener, bottled water, water filter, water filtration, drinking water, soft water, hard water, softener salt, water cooler, water delivery, softener repair, reverse osmosis, water service, in-line filter

Amenities

Free Estimates
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

4.07 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
57%
4
0%
3
0%
2
0%
1
43%


Rating CategoryRating out of 5
quality
4.2
value
4.0
professionalism
4.1
responsiveness
4.2
punctuality
4.2
Showing 1-7 of 7 reviews

Allen M.
08/2018
1.0
water softeners
  + -1 more
Culligan had a flyer in the local newspaper advertising free inspection of water treatment equipment and for additional $39.95 would clean and adjust equipment. I had three units needing inspection and cleaning including a tannin softener, iron softener and reverse osmosis system. The technician looked at my equipment and said he couldn’t clean due to age of units. He even argued that I didn’t have an iron softener. He quoted me $6,000.00 to replace equipment. They later sent me a bill for $39.95. I called to explain no service occurred and visit was really a sales call. I pointed out their flyer advertising free inspection. I waited for return call to discuss further but instead received another bill, this time with a $5.00 late fee added. I cleaned and changed my osmosis filters myself. Flyer feels fraudulent as it was really a sales call and not maintenance. My equipment is now operating beautifully.
Description of Work: Inspection|service of equipment

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
3.0
punctuality
4.0


Bill B.
11/2017
5.0
water softeners
  + -1 more
installers were very professional and did a great a job.
Description of Work: installed new water softener. first time install so lots of plumbing.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,700

wayne M.
06/2016
5.0
water softeners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

wayne M.
06/2016
5.0
water softeners
  + -1 more
unknown
Description of Work: Fixed pipes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Carol M.
04/2016
1.0
water softeners
  + -1 more
unknown
Rating CategoryRating out of 5

Anne B.
11/2015
1.0
water softeners
  + -1 more
unknown
Description of Work: I used them because they bought the company which previously serviced my water softener and reverse osmosis water purifying unit. I should have taken better note of the lack of customer focus when I first called to set up the appointment and spoke to a woman who was very difficult. She would not schedule an appointment until she found records from the previous company so she said she would call me back and never did. I finally got an appointment scheduled on the 3rd try. |When the technician came out -- Dan, a very nice man who had worked for the prior owner -- I asked that the flexible tubing for the reverse osmosis unit be changed, because one branch of it had previously leaked due to heat exposure and had been changed -- by Dan himself as I recall. Even though this other branch was not near a heat source I wanted it replaced because the newer material is clearly stronger and heavier and the old portion was over 10 years old. He seemed to think I was being overly cautious, but did replace it. |The following week I found that a slow drip was occurring at the joint that he had replaced and was trickling down the wall and seeping into the adjacent room and hallway, soaking and buckling the flooring. Needless to say, I turned off the water flow to the unit immediately and started drying and weighting down the cork flooring in hopes that I would not have to replace it. |Of course I also called Culligan to get them out to fix the tubing, and when I did, their response was mind-boggling. I did not even mention fault -- only that there was a leak that needed immediate attention. They refused to schedule an appointment, but said they would have the technician call me. After several more tries I finally spoke to him and the only response was that it was not his fault. Again, everyone refused to even come have a look. |I called my regular plumber who came out right away and immediately diagnosed the problem. The Culligan technician had just threaded the tubing to the connector improperly, causing the leak. The plumber put in a new connector at very minor expense. I did have to replace the hallway flooring to the tune of over $600, but decided to leave the flooring in the adjacent room, which despite some visible shrinkage, did lay flat due to my remediation efforts. I did not ask Culligan for any reimbursement whatsoever. And in fact, I used them again on 12/3/13 for an urgently needed filter change. Scheduling that time was not very difficult, but their scheduler/receptionist is simply not friendly or helpful -- a very bad fit for what should be a service-oriented company. There was no recognition whatsoever of the problems I had had -- I was just one more customer from the prior dealer who had been grandfathered-in and with whom they really preferred not to deal. I have since found a very responsive vendor who shows that they care about customer service and have been very content for nearly 2 years now with no problems whatsoever.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$91

James T.
01/2015
5.0
water softeners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,300

    Contact information

    40 Hughes Dr, Traverse City, MI 49686

    mccardelculligantc.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Water Filtration and Softening,
    Water Coolers

    FAQ

    Culligan Water Conditioning of Traverse City MI is currently rated 4 overall out of 5.

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: 9:00 AM - 5:00 PM

    Culligan Water Conditioning of Traverse City MI accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, Culligan Water Conditioning of Traverse City MI offers free project estimates.
    No, Culligan Water Conditioning of Traverse City MI does not offer eco-friendly accreditations.
    No, Culligan Water Conditioning of Traverse City MI does not offer a senior discount.
    No, Culligan Water Conditioning of Traverse City MI does not offer emergency services.
    No, Culligan Water Conditioning of Traverse City MI does not offer warranties.
    Culligan Water Conditioning of Traverse City MI offers the following services: Water softener, bottled water, water filter, water filtration, drinking water, soft water, hard water, softener salt, water cooler, water delivery, softener repair, reverse osmosis, water service, in-line filter

    Contact information

    40 Hughes Dr, Traverse City, MI 49686

    mccardelculligantc.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 5:00 PM