Advanced Window Systems, Inc.

Based SOLELY on customer service! Someone was supposed to return my call on two separate occasions regarding the repair or replacement of a double-pain window in a sliding door wall that had a seal leak. I was frustrated to begin with because the unit was warrantied for the life of my home and the company who sold it to me closed their doors. I called the first time, spent a long time explaining my situation, in that I had a lifetime warranty and spent quite a while on the phone trying to track down an invoice from the company who sold it to me. Mentioned I needed an estimate to repair the seal leak on the door as well as a cost to replace it with a similar unit or a French door. I suspected at that time, the owner of the business who sold me the unit originally, was working at Advance Window Systems (after closing the doors of his business) by the way the conversation was being relayed with a third party she had close by while talking to me on the phone. She said she would call me back with a time when someone could come to my home and look at the seal leak. I never received a return call. Meantime, I called other glass specialists who returned my calls promptly, set up appointments and came to my home to give me a written quote. Each quote was substantially different in price, so I called Advanced Window Systems a second time. My experience was that it didn't sound like the female on the phone was interested in arranging to send someone to my home to look at the unit to give me a quote to repair the seal leak, let alone sell me a new unit if I needed one. So I decided to wait until spring 2016 (4 more months) to have a new French door unit installed. The cost? Just under $3000 with a lifetime warranty that transfers to the next owner of this house for the economical price of $50. Customer service is a HUGE part of business. I have trust issues with Advanced Window Systems. They have lousy customer service BEFORE sales and installation, I can't imagine how badly someone would be neglected if a customer needed assistance after an installation. Thankfully, I never will find out!

They were great. They measured, they gave us good advice, they ordered the windows and in a few week returned to put the windows in.

Materials are ordered, installation should start in 4-6 weeks.

Workers arrived on time of the date specified. Installed the awning in the color of my choice. The unit was 14' X 10'. They done a beautiful job and the workers were very professional. Any mess that they made was cleaned and old unit cleared away from the property. Thanks guys. Nice Job.

Workers came to the house on the scheduled day and on time. The installed the items mentioned above in a professional matter. The debris was hauled away when finished. I would certainly refer this company to anyone who needs, doors, window, shutters, awnings for their homes.

Workers arrived on time as promised. Installed awning and removed old one. Professional job by wonderful workers. Answered questions I had on any future jobs of interest. I certainly would hire this company for additional work.

We went to the store and a salesman educated us about windows. We got an estimate. Then someone came to the house and confirmed the estimate. We waited a couple of months because they are busy....when the windows arrived we were happy with the installer, his quality of work and his professionalism.