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BRAD'S SEPTIC & SEWER SERVICE, LLC

Septic Systems, Drain Cleaning, Asphalt Driveways,

About us

Brad's Septic & Sewer Service, LLC. has been in business since 1988. We proudly serve Monroe County, and Lenewee County, Michigan,and Lucas County, and Wood County, Ohio.

Business highlights

36 years of trusted experience

Services we offer

Septic Tank Pumping, Sewer Drain Line Cleaning, Pipe & Tank Repair, Certified Septic System Inspections, Sump Pump Repair, Snow Plowing & Salting

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.69 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
0%
3
0%
2
0%
1
11%


Rating CategoryRating out of 5
quality
4.9
value
4.1
professionalism
4.6
responsiveness
4.6
punctuality
5.0
Showing 1-9 of 9 reviews

Patrick W.
04/2023
5.0
septic tank
  + -1 more
This is my second review for Brag's, and owner Tyler. My first review was about his responsiveness and help with diagnosis of our problem, and the process to resolve. Since we were at the start of our cold season, the remedy needed to wait until the frost had gone. We were able to have the inspection and plan made in the fall, and were ready to roll come spring of this year. Our need was for a new Leach Field for our 200 year old house. With the time that we had over the winter season, I asked a dozen service providers for a quotation for the project. Tyler was the first of only 3 to respond. This was in February, when I expected many to be lining up work for the springtime. Tyler's quote was as complete as any, and very competitive. In fact, his was the low bid. We made a plan and were off and running, as soon as the snow was gone and roads were clear for heavy traffic. The first day the excavator arrived and work commenced. Tyler and John worked long hours for 5 days, and with our town inspector's oversight completed our project 1 day early. They even helped with installing a filter in our Septic Tank, and installed a new Pump Station pump. Everything's fresh and new. Toilets flush. Mission accomplished! Brag's Sewer and Septic is my strong recommendation to anyone needing this kind of work. Tyler and his crew have an excellent work ethic, which is rare these days. They work hard and strive to do it right. And they're pleasant to be around. All in all it was a great experience here. Thanks Tyler. 5 Stars, plus an extra for good measure. You earned it! Pat
Description of Work: Installation of a new Leach Field.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$17,800

jeff W.
07/2015
5.0
septic tank
  + -1 more
unknown
Description of Work: Came out and pumped septic tank as requested. I asked a couple questions Brad answered them politely and professionally. I have and would recommend Brad.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Arthur S.
11/2014
5.0
septic tank
  + -1 more
I had a crack in a cast iron ground pipe and through word of mouth contacted Brad Septic. His company is in demand and after a few delays Brad came out and fixed my problem. He was worth the wait.
Description of Work: Replaced cast iron ground pipe with pvc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$685

Susan U.
03/2014
5.0
septic tank
  + -1 more
His office was easy to work with . . . he showed up on time . . . and did a good job.
Description of Work: Pumped our septic tank

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

GAIL D.
01/2014
1.0
septic tank
  + -1 more
on the phone before he came back so I could assess where I was. I knew a plumber who would come with an auger for $45 an hour. But he said nothing about an earlier misquote and nothing about a $125 an hour rate. He was very intimidating and finally knocked the bill to $522.75. I only agreed because I wanted him out of my house. I believe my bill should be $345.00-that is $300 as quoted for the earlier work and $45 for the work completed when he came back. I am not paying any surcharge for using my credit card as I feel this whole experience has been a debacle he created by not being honest and forthright to begin with. I want a $177.75 credit to my credit card or a check for that amount.
Description of Work: I had a shower drain that was clogged . Since the septic had not been cleaned in a while I decided to start there. I hired Brad's to clean out the septic & was quoted $240. They were scheduled to come at 12 but arrived earlier. The process of cleaning the tank seemed to take around an hour, then they had some roots to deal with. When that did not clear the drain they came in & plunged the 2 toilets in the area of the shower that was clogged. This action caused the shower drain to back up with 3 inches of sludge. At this point Brad said they did not have an auger with them & would come back Thursday--3 days later!! to finish. I said I needed it done asap. Then I asked how much I had into this at this point. They had been there less than 2 hours. He said $300.I thought that was fair-$ 240 for cleanout & approximately $60 an hour for 2 guys. I said okay- he said call when drain receded he would come back. I called & he said he would come right away. Since it was 5:30 I said tomorrow would be fine but he insisted he would come. He came by himself, spent less than 50 minutes & then went out to his truck to make up a bill. He came in & said it was $590!! I asked how it could possibly be $290 for less than an hour for one man. He started by saying he had made a mistake with the earlier quote, it was more than the $300 he quoted. Then he said it was $125 an hour & he charged for travel time at that rate. I said he should have told me of his earlier misquote

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$522.75

Response from BRAD'S SEPTIC & SEWER SERVICE, LLC
Brad’s Septic Tank Service (BSTS) received a phone message on Sunday, December 22, 2013 at 1:52pm. Brad’s Septic returned the call on Monday, December 23, at 8:15am. At this time, BSTS was informed from the Customer that there are problems with water not draining properly and backing up. The septic tank has not been pumped for some time. As BSTS had a full scheduled day, as a courtesy to the Customer, BSTS rearranged other appointments for December 23, 2013, in order to service this Customer. On December 23, 2013, the first visit of work was completed: Time In: 9:30am and Time Out: 11:30am. Upon arrival, the tank was located and opened and roots were very visible inside the tank. The septic tank contents were mixed/agitated and pumping the contents began. During the pumping, the roots continued to plug the hose line. Back flushing water from the septic tank truck was performed three times in order to remove all the solid matter. Thickness of the solid matter is due to less frequent pumping. Pumping was complete at this time and the tank was clear of all solid matter, water and the grease layer. Many roots at the bottom of the tank and around the inlet pipe remained in the tank. BSTS went over and above the normal septic tank pumping and removed three garbage bags of wet, sloppy root masses from inside the tank by hand. At this time, the customer flushed the toilets having problems. The first flush, no water entered the tank. The second flush, no water entered the tank. The third flush, the toilets backed up with water. As the vacuum pumping hose was in the inlet line, BSTS had two employees inside at each toilet plunging for the purpose to move the clog through the line into the vacuum hose. This did not work and the plunging was circulating the sewage between the two toilet lines and the shower drain. BSTS advised customer the next step was to snake the line. It was necessary for the sewage in the shower and toilet lines to recede due to the potential need of pulling toilet to access the main line to snake. With sewage in the lines, overflow into the bathroom may have occurred if the toilet was pulled. BSTS and the Customer discussed when the snaking would be scheduled. The Customer was to be out of town from mid day December 24 to December 26 at which time a family member was returning to the Customers’ home on December 26 with the Customer. The Customer had appointments on December 26 with the family member and the Customer stated it would be cutting too close into her schedule for snaking to occur. It was decided that BSTS would return the morning of December 24 (Christmas Eve). December 23, 2013, BSTS completed the company’s scheduled jobs. Due to Christmas Eve the next day, BSTS called the Customer, asked if it was OK to snake the drain this night. The Customer stated “I don’t care if you are here at 11:00pm, I want to have the work completed as soon as possible”. BSTS asked if the water receded, Customer stated she bailed the sewage out of the shower so it is all gone. On December 23, 2013, the second visit of work was completed: Time In: 5:30pm and Time Out: 7:10pm. BSTS snaked through the 2” PVC shower drain pipe with a medium snake machine. Approximately 30-35 feet the clog was reached. The snake cable was pulled out to find many flushable wipes wrapped around the cable. Snaking the shower drain was repeated a couple times. Each time pulling wipes out, but fewer and fewer. Finally, the shower didn’t back up, both toilets were flushed several times to make sure drain line was clear and water was flowing fine to the septic tank. No further issues were detected with water backing up in the shower drain or the toilets. BSTS also verified the water was entering the septic tank. BSTS loaded tools and stepped into the company vehicle to finalize a bill. When BSTS left the first visit, the Customer asked where the cost is so far….BSTS responsed, around $300. This information was given to the Customer as BSTS was loading tools and packing up to go; costs were not finalized at this time. Perhaps BSTS could have stated to the Customer to wait a moment for an exact figure. The first visit was actually $340.00. Keeping in mind, a typical septic pumping is locating the tank, opening the lid, mixing contents, pumping the tank, and closing lid all in about 45 minutes to 1 hour. This job was NOT the routine septic pumping job as there were extra tasks involved to do the job correctly. Therefore, rather than a typical 45 minutes to 1 hour, the septic tank pumping/root removal took about 2 hours. The pricing for the snaking portion of the job (second visit), was $187.50. This is calculated at $125.00 per hour times 1 ½ hours (5:30pm-7:10pm). There was an emergency charge of $62.50 that was added but BSTS removed this charge. Whether BSTS snaked the drain the evening of December 23, 2013, or any part of December 24, 2013, the emergency charge would have applied, again, this emergency charge was removed from the bill. So, the final bill started at $590.00, but was immediately credited the $62.50 emergency fee which brought the total to $527.50. The Customer asked for a breakdown of the individual charges. BSTS reviewed each charge on the bill. The Customer still didn’t want to pay that much and asked if we give an “Angie’s List discount.” BSTS offers a senior discount which was given and actually doubled from our standard discount. After the senior discount, the bill total was $507.50. BSTS asked how the bill was to be paid. The Customer stated she would be paying by credit card. As BSTS’s prices are cash/check based, there is a convenience percentage fee to accommodate Customers wanting to use credit cards. The convenience fee of $15.25 was added to the bill, making a FINAL total of $522.75. The Customer insisted on writing the credit card information on BSTS’s Credit Card Purchase Slip, then signed the Credit Card Purchase Slip. The Customer refused to show BSTS the credit card in order to verify information. BSTS thanked the Customer and reassured the Customer if there are ever any questions or concerns regarding the septic system, don’t hesitate to contact our office. In closing, BSTS has successfully serviced the area with honest, quality work for the past 25 years. BSTS’s prices are competitive with the industry standards as any other licensed and insured company. As with any other company within the industry, charges are reflective on the company’s operating costs. BSTS is a very organized company which always strives to provide excellent service along with Customer education on how their plumbing and septic system functions.

Tamra R.
09/2013
5.0
septic tank
  + -1 more
He was running a little late but informed me of that. He was very informative and knowledgeable. Very clean and professional.
Description of Work: Cleaned out and inspected septic system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$330

angela c L.
09/2013
5.0
septic tank
  + -1 more
Both our septic tanks for our new home had cracks, and also needed new risers, baffles, etc. For the amount of work to be done, they were very reasonably priced, provided an accurate estimate, and repaired the tanks within a very reasonable amount of time, especially since we had rain almost everyday for weeks. They are very down-to-earth and concerned with the quality of their work. Everything was explained in a very easy to understand way, and they were careful not to destroy our yard with their equipment, and left the area cleaner than I expected, especially considering my experience with other contractors. They even volunteered to come and clean a small puddle of oil left on our driveway by one of their trucks! We would most definitely recommend them to anyone who needed septic or driveway service.
Description of Work: Repaired our septic tanks

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,100

Tamara G.
12/2012
5.0
septic tank
  + -1 more
went as expected; i have used him 3 years in a row.
Description of Work: he cleaned out and backflushed the septic tank

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$290

Renee G.
05/2012
5.0
septic tank
  + -1 more
He was ontime. Knowledgeable and as always did a great job.
Description of Work: Brad came out and pumped out our septic tank. We have been using him since 1995 and he always does a 1st class job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

    Contact information

    3115 W RAUCH RD, Temperance, MI 48182

    www.bradssepticandsewer.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Septic Systems,
    Drain Cleaning,
    Asphalt Driveways,
    Sewer Cleaning,
    Snow Removal

    FAQ

    BRAD'S SEPTIC & SEWER SERVICE, LLC is currently rated 4.6 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    Saturday: Closed

    BRAD'S SEPTIC & SEWER SERVICE, LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, BRAD'S SEPTIC & SEWER SERVICE, LLC offers free project estimates.
    No, BRAD'S SEPTIC & SEWER SERVICE, LLC does not offer eco-friendly accreditations.
    No, BRAD'S SEPTIC & SEWER SERVICE, LLC does not offer a senior discount.
    No, BRAD'S SEPTIC & SEWER SERVICE, LLC does not offer emergency services.
    No, BRAD'S SEPTIC & SEWER SERVICE, LLC does not offer warranties.
    BRAD'S SEPTIC & SEWER SERVICE, LLC offers the following services: Septic Tank Pumping, Sewer Drain Line Cleaning, Pipe & Tank Repair, Certified Septic System Inspections, Sump Pump Repair, Snow Plowing & Salting

    Contact information

    3115 W RAUCH RD, Temperance, MI 48182

    www.bradssepticandsewer.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    Closed