Response from A1 Bargain Plumbing
IM SORRY TO HEAR ABOUT YOUR COMPLAINT, I REALLY REALLY DO TRY TO SATISY EVERY CUSTOMER INDIVIDUALLY AND ANYONE WHO HAS HAD THE CHANCE TO ACTUALLY USE MY SERVICES KNOWS WHAT IM TALKING ABOUT, AS FOR YOUR COMPLAINT, LET ME EXPLAIN, THE 59.00 DRAIN CLEANING SPECIAL CLEARLY SAYS THAT IT IS FOR ANY DRAIN WITHIN THE FOUNDATION OF THE HOME, WHICH WOULD ONLY REQUIRE THE SMALLER MACHINE AND 1 MAN TO WORK IT, ONCE WE HAVE TO GO OUTSIDE THE FOUNDATION WE HAVE TO USE A MUCH LARGER HEAVY DUTY MACHINE WHICH REQUIRES 2 MEN TO RUN, THEREFORE THERE HAS TO BE AN INCREASE IN THE PRICE IN ORDER TO HELP PAY FOR LABOR FOR THE 2ND MAN, ALSO THE MACHINE, CABLE AND CUTTERS ARE MUCH MORE EXPENSIVE TO MAINTAIN, WE HAVE TO BUY NEW CABLES AND CUTTERS EVERY MONTH WHICH ARE VERY EXPENSIVE, THE SMALL MACHINE CABLE LAST 20 TIMES AS LONG AS THE BIG MACHINE CABLE. I REALLY WISH I COULD PLEASE YOU SOMEHOW BUT WE CANNOT SNAKE A MAIN SEWER WITH THE LARGE MACHINE FOR 59.00 THERE ARE SOME COMPANIES OUT THERE THAT USE A MIDSIZE ALL IN ONE DRUM MACHINE, PERSONALLY I PREFER TO USE THE MORE HEAVY DUTY MACHINE WITH SECTIONAL CABLE, OUR CABLE SIZE IS 1-1/4 THICK AND THE MIDSIZE MACHINES ARE ONLY 1/2 TO 3/4 THICK AND NOT AS DURABLE, I KNOW BECAUSE I USED THESE SAME TYPE OF MACHINES FOR MANY YEARS, ALSO I WOULD LIKE TO NOTE THAT YOU NEVER ACTUALLY PURCHASED THE SPECIAL YOU ONLY CALLED ABOUT IT, TO PREVENT ANYMORE CONFUSION AND PROBLEMS LIKE THIS IN THE FUTURE I WILL BE CANCELLING OUT THAT SPECIAL AND WILL NO LONGER OFFER ANY DISCOUNTS LIKE IT AGAIN. THANK YOU.