White Star Movers opened its doors in 1988, with a mission to become the best moving company in the country by providing quality moving services and exceptional customer service, at an affordable price. We joined Mayflower Transit so we could align ourselves with the biggest and most reputable moving service in the industry. We hired a professional crew of packers, movers and drivers, and put them through an intense and rigorous move training regimen. We recruited the most knowledgeable move coordinators and relocation specialists in the industry. And almost 25 years later, we are proud to say we’ve kept our commitment to quality, affordability and award winning service! Additional Information - www.whitestarmovers.com
White Star movers did a great job moving us from Sterling Heights to Burton. Jake R & Will W were very fast and did a great job. We would recommend them to anyone that has to move. We were very happy!
Description of Work: We moved from Sterling Heights to Burton
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$636
Kathleen D.
02/2017
5.0
moving companies
+ -1 more
Very smoothly, no problems or concerns.
Description of Work: Local move from Detroit to Rochester Hills with a stop in-between
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mandeep S.
02/2017
3.0
moving companies
+ -1 more
The estamate was not close to the price of the move. We take responsibility for that as we were going to do more of our packing, we were on a time restraint, but he had said , if you need us to pack , let me know. I did tell him that night that we would need them to pack a move. He said no problem, we will do the packing and pick up as we had items some already in a storage unit nearby. He said he would use a large team and knock it all out at once instead of a two day, ( one for packing and one moving day). The four guys show up in the morning at the unit and right away one of them starts grumbling. So they load the storage locker and take those things to the apartment, fit as much big items as they can from that place and head to our new town house. Two men are left behind to pack. They didn't know they'd be packing the house and one guy who had been in the business for 16 years or something said" Hey, if someone wants me to take 10 hours and pay out 2 grand , ha, no problem I'll do that." He said it to the other packer as I was coming up the stairs and he didn't know I was back in the house. Well , now I knew how long they were going to take, and what they planned on charging us. They labeled boxes, but nothing made sense. I had one box labeled kitchen, and inside were plates and the toilet bowl cleaner from an adjacent bathroom. Gross. In another box, was my grandmothers China, the box said "fine china and fruit." I kid you not , my grandmothers China was wrapped up, and I the same box was a banana from the kitchen, wrapped and squished. I was very disappointed, and angry , as now I had to take the China out, which I hoped to just leave "professionally wrapped and boxed", in the basement as we are only here temporarily. So, not trusting their ability to not pack open or fresh food with household items, I had to unpack everything, which is a waste of time and money. I was told they would not pack open items or food. I was cool with that. My husband took over late in the day and told them, take everything, but he was on office calls, so I think he thought they'd use common sense and place perishable items together and not with dinner ware. Two of the four guys acted professionally and did the job with humor and just trying to get the work done. Two were grumbling and cocky, I found very annoying at the price. I had a consultation, I paid 140 an hour,plus material, and I can not help if the guy making the arrangements of move used movers to pack or whatever they were complaining about. Also, they ran out of boxes and used some from mine, but made sure they used all the rolls of paper they brought, even though some boxes had sheets tossed in and others were used as wrapping or cushioning as would be expected. We gave them all an additional tip, as that's what we do,and it is hard work, but really only two of the guys should be working there and the other two have horrible attitude which made me feel uncomfortable as if they were doing me a favor and I had burdened them with my move. Bottom line, they did the job, but I had to redo the packing after the move even though I wanted to just store some items as this isn't our forever home. The guys did the work , but grumbling (body aches, "not my job , below my pay grade" crap, communication problems within the company was directed toward me the customer. Terrible, unprofessional, expensive, and no common sense, right or reason packing and labeling. They ran out of boxes, but brought to much paper , so didn't want to bring it back, so threw it in and charged us for it. They didn't do the box count until after the move. Just a mess and stressful, and made more stressful by the attitude, and after the move the degree of things just some things wrapped nicely while other things shoved and crammed into boxes. I would never recommend this company to anyone.
Description of Work: Moving , packing , from storage and home to new home
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
$2,500
Lori A D.
01/2017
5.0
moving companies
+ -1 more
This is the second time I've used White Star Movers and I've been impressed both times. They are professional and courteous. I've recommended them to others, who have also been pleased with their work.
Description of Work: White Star did a series of moves that required 4 stops.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sandy S.
12/2016
5.0
moving companies
+ -1 more
Tony and Bryce were right on time and did a great job. They were professional, efficient and careful with my possessions.
Description of Work: I moved from a house to an apartment and didn't have much to move.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$318
Sarah S.
11/2016
5.0
moving companies
+ -1 more
We are exceptionally pleased with the services provided by Whitestar! Don and Bryce were timely, efficient and had a great attitude. We had a few large, heavy pieces to move around some tight spots and they had no troubles. Would recommend to all!
Description of Work: Moving furniture items from two houses into new house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$318
Michelle T.
10/2016
1.0
moving companies
+ -1 more
I tried to request a quote through their website. I received an error message. I tried contacting them at the contact email on their website contactus@whitestarmovers.com. The email was rejected. I tried calling them (after hours) and there was no voicemail for me to leave a message on. I couldn't imagine what would happen if I actually hired them and something went wrong and I needed to contact them.
Description of Work: I needed items to be moved from my office and home to a storage unit
Rating Category
Rating out of 5
responsiveness
1.0
Nancy H.
09/2016
5.0
moving companies
+ -1 more
We had a lot of stuff to move, they brought 2 large trucks w/storage containers on them. The guys got here right on time, they were well mannered & very nice. One guy went around putting stickers on every single box/item. The other guys started hauling stuff out and one guy loaded the truck. He'd tell them what size items he'd need for spaces he had left. They worked really hard all day long. When they unloaded they were very nice and put everything where it was marked or asked me where it all went. One of our extra dining room chairs got broken. After 2 weeks I contacted them and they'd missed it on the return report. They compensated us for the chair within days.
Description of Work: Moving out of a 2-Story house with a basement to their Storage then moving into our new house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,700
Gary R.
07/2016
3.0
moving companies
+ -1 more
They were okay. In our old home they tracked up the carpet going down into the basement but this house here, they laid down stuff. I don't understand the reasoning there. They missed 2 pieces we had labelled and they broke our cooler. They did pretty good.
Description of Work: They helped with moving services.
Rating Category
Rating out of 5
quality
4.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
$2,000
Andreas H.
07/2016
5.0
moving companies
+ -1 more
White Star Movers did an outstanding job with our local move from a second floor apartment to a house in Ann Arbor. Jon Cass came out for an estimate a few days after I had contacted them. He was on time and patiently answered all of our questions. We received a quote the next day. It was easy to find a moving date and, when we had some issues with closing on our house, they had no problems moving us by a few days on short notice. On the day of the move, Nic and his team Drew and Dylan showed up on time and got right to work. Five stars doesn't do these people justice. They were built like fridges, clean, and extremely polite. While Nic carefully packed up the kitchen, he gave his team instructions on what to do in the other rooms. The whole crew was very diligent and went to great lengths to not scratch or damage our furniture or apartment. They were doing such a great job that we were comfortable with leaving for a few hours to run errands. When we came back, they had even left a chair out for my pregnant wife to sit on while they were carrying out boxes and furniture. They packed, loaded, and unloaded the same day. Even though they must have been exhausted at the end of the day, they did a great job unloading and a put everything exactly were we wanted in the house. They managed to get around some very tight corners without a single scratch in our antique and very fragile furniture. In fact, having now unpacked everything, not a single thing was damaged. I'm missing three small prints but I simply might have not found them yet. One small gripe: they don't pick up the cardboard and packing paper after the move. Most movers provide such a service.
Description of Work: Local move in Ann Arbor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
ROSEMARY F.
06/2016
1.0
moving companies
+ -1 more
The packing was on time with no issues. The truck was scheduled to arrive in Southport on Friday June 3. We were to set up my mother's room on Friday and Saturday. She would arrive by plane late Sunday the 5th, and we would take her to her new home on Monday. On Friday they did not know where the truck was. On Monday I was told it arrived at the Wilmington NC agent “with significant damage”. The truck arrived at my home on Wednesday the 8th to assess the damage and see what could be moved into my mother's new place. The furniture for my mother’s new resident was unusable. There were family heirlooms that are 60 to 90 years old with legs broken off, scratched and gouged. Most cartons were crushed. We had to scramble to find other furniture for my mother to use. It is unknown if the pieces can be repaired. They cannot be replaced! She wondered where her pieces are. Thus far we have told her “they had some scratches that we want to get fixed”. My garage is currently full with broken furniture and crushed boxes, while we wait for the insurance adjuster. I was told to contact Mayflower for a 5-day delay claim. I told Mayflower and White Star, my mother’s furniture is not delayed 5 days. The move is not complete until her furniture is repaired and delivered to her. I raised the issue with White Star. Mark White, the Owner of White Star Movers, response was: "Headquarters is giving you the 5 day delay claim for it arriving late and Penny in claims is handling the damages." He offered no compensation nor did he ask if there was anything they could do. The move is over. White Star thinks they did their job, but does not care about how the job was done. Mark White has passed it off to Mayflower claims and wiped his hands of it. Thanks for the great customer service Mr. White. A sample of the damage can be viewed at: [*** Link removed ***]
Description of Work: Moved my 88 year old mother from her apartment in Novi Michigan to an assisted living facility near my home in Southport North Carolina
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$2,300
Barry O.
05/2016
5.0
moving companies
+ -1 more
Jon, Phil, Dalton, and Angelo were our movers, and they loaded up our entire household in 4 hours on a Monday and delivered in another 4 hours the following day. They were personable, careful, professional, efficient. This crew never seemed to stop. We also appreciated White Star's offer of used boxes--we didn't have to buy any at all. Great company, and would recommend them to anyone.
Description of Work: They moved our household belongings from Clinton Twp., MI to Manchester, MI.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,100
Response from White Star Movers Inc
We appreciate hearing your feedback! Our crews enjoy hearing feedback on their performance as well. Enjoy Manchester and we hope to work with you again in the future.
Barry O.
05/2016
5.0
moving companies
+ -1 more
Jon, Phil, Dalton, and Angelo were our movers, and they loaded up our entire household in 4 hours on a Monday and delivered in another 4 hours the following day. They were personable, careful, professional, efficient. This crew never seemed to stop. We also appreciated White Star's offer of used boxes--we didn't have to buy any at all. Great company, and would recommend them to anyone.
Description of Work: They moved our household belongings from Clinton Twp., MI to Manchester, MI.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,100
Response from White Star Movers Inc
We appreciate hearing your feedback, as do our crews! We will pass along your message to the crew members. Enjoy Manchester, and we hope to work with you again in the future.
Jeffery I.
04/2016
5.0
moving companies, storage units
+ 0 more
We used White Star for our local move. The sales rep knew what he was doing and was pretty accurate at the move cost. I ended up saving a little bit by having the beds and storage shelves taken apart prior to the move date, and I took advantage of the cash payment discount. The move out only took about 4.5 hours. About 2 months later, we moved into our new house and had a similarly good experience. Our stuff had been in their warehouse for the time between moves, and the pricing was fair on the storage portion. Setting up the move date was easy--I just e-mailed with potential dates and got a confirmation call the day before. For both moves, we had 3 movers on the job and all were very polite and professional.
Description of Work: Moved us out of and into a new house and stored our belongings in their warehouse in between the moves.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Response from White Star Movers Inc
Thank you for your feedback! We are happy to help in any way we can. Thank you for choosing White Star Movers.
Steve B.
02/2016
5.0
moving companies
+ -1 more
It went well except for some minor wall damage and a couple of scratched items.
Description of Work: Moved our house
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Peter W.
01/2016
5.0
moving companies
+ -1 more
Every aspect of this process was as painless as humanly possible. The estimation over the phone was very friendly and thorough (and accurate). The crew that moved us showed up on time. The truck was very clean, and the guys were very good about protecting our floors prior to starting the move. All of the guys were very clean in appearance, and very polite throughout the day. All of them worked tremendously hard to finish ahead of time, all while being extremely careful with our belongings. Not a single item was broken or damaged in the move, and no walls were dinged either. I was so impressed with the team that I gave them a very good tip at the end of the day - these guys deserved every penny of it.
Description of Work: Moved contents of a single family home (950 sq ft.). Local move.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Salvatore C.
12/2015
5.0
moving companies
+ -1 more
Movers arrived timely. Moved items without damage. Got the job completed very efficiently.
Description of Work: Moved household items to new location.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$265
Joan R.
11/2015
5.0
moving companies
+ -1 more
The drivers (2 trucks) and crew arrived right on time, and provided us with professional and friendly service. Everything went according to plan.
Description of Work: Wrapped and moved furniture, boxes, and tubs of personal belongings.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Amy N.
08/2015
1.0
moving companies
+ -1 more
I had very high hopes for our move with White Star. However, we are very disappointed with their service. We had them provide an estimate to move our furniture from our old home to our new home (no boxes, as we moved those ourselves.) Our quote was for 4 hours. Before the move we decided not to take all of our furniture since we were ordering new things for our new home. When the movers arrived, on time, we showed them everything we wanted moved...about half to 2/3 of what we initially quoted. The movers were friendly and courteous so I will give them credit for that. However, they had one work speed S-L-O-W! They didn't cover any of the furniture before moving it out and tried to take apart as little as possible...leaving many corners of our furniture banged up. They were both very young and should not have been working together as a team...friendliness will only take you so far especially when it's on my dime. They also packed and secured the truck incorrectly and our headboard was broken in the move. I spoke with Dawn, after two attempts later in the week, and their solution is that they work with a furniture repairman who will fix this for us...which means we will be sleeping on our mattress on the floor since it's part of our frame. However, it's been a month since our move and I haven't heard from this so called repairman. I am busy and don't have time to repeatedly call White Star about having this fixed...which, sadly I feel is their hope. The move ended up taking 2 extra hours from what we were quoted, at $106 per hour...UNACCEPTABLE! Who knows when our headboard will be "fixed." I am hoping that I don't need to take them to court to get them to take accountability.
Description of Work: We had White Star Movers move our furniture from our old house to our new house.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$700
alison S.
08/2015
5.0
moving companies
+ -1 more
The serviced went very well. They were very helpful. They worked with us to get us moved out in a timely manner.
Description of Work: The company moved me from Michigan to Tennessee.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Susan M.
08/2015
2.0
moving companies
+ -1 more
Untrustworthy, unreliable, unresponsive. Lost hundreds of dollars worth of my things and several days after the "guaranteed" delivery date, nothing has arrived! Things started out well enough when the estimator stopped by to look at what needed to be moved and provide an estimate. The rate I was quoted seemed reasonable, and the company seemed to have good reviews on here, so all seemed well. However, problems quickly started when I tried to get in touch with the company rep that I was working with. There was one other item that needed to be included in the move, and I wanted to make sure that it wouldn't be a problem. After a couple of e-mails with no answer, I tried calling the main office, and was told that the only person that could help me was the same rep who wasn't responding to e-mails. The next day I finally got a phone call from him, and I was assured that the additional item wouldn't be a problem. The week of the move arrived, and things still weren't finalized since I didn't want to sign anything until all the paperwork was in order, and because the inventory document hadn't been updated with my additional item, I was growing concerned. I again tried to get in touch with my rep, and again it took several days of unanswered e-mails and voicemails before finally hearing back. Two days before my move, everything was finally taken care of and seemed more or less in order. Then moving day arrived, and although I had requested an early morning move, they weren't able to arrive until the afternoon. Unfortunate, since I had a full day's drive to do after they left, but what can you do. The movers came and I showed them around, and it quickly became clear that the estimator failed to include several items on the inventory, and as a result the movers were caught by surprise. Fortunately, the movers were helpful and tried to make it work. They loaded everything onto the truck, and that was that...at least for a couple days. I got a call a couple of days later that hundreds of dollars worth of my belongings couldn't fit on the truck, and as a result, the movers would have to dispose of them. Several days after that, I got another call telling me that even though I had been given a very clear "guaranteed" date for delivery, they wouldn't be able to deliver my things until several days later. I haven't heard anything since then, and I have no idea if or when I will actually be getting my things delivered. Moving is complicated and stressful enough without having to deal with all of this. There are other moving companies out there, and you would probably be better off with just about any other one.
Description of Work: Interstate move for a 1 BR apartment
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$2,100
Cassandra W.
07/2015
4.0
moving companies
+ -1 more
Please try to give accurate pricing, and if the job goes over, give the client a hourly rate for the extra time.
Description of Work: My dresser was damaged and I can't get anyone to respond to my claim.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$957
Jennifer O.
07/2015
5.0
moving companies
+ -1 more
I was absolutely impressed with White Star Movers. They were on time and the men that they sent to do the work were great. They has positive, upbeat attitudes and were accommodating and considerate of my children, who were trying to help. It made the move a great experience for all of us. I had packed most of the boxes, and we had an extra stop at a storage facility on the way to our new home. When they arrived, they asked me to walk them through the rooms and point out what was staying and what was going. Then, they got to work. They moved all of the furniture, the boxes, and most of the items from the garage. They also took outdoor items like the barbecue (without the propane gas) and the chiminea (minus the ashes.) They packed our television sets and artwork in boxes to keep them safe during the move. Everything was handled beautifully. As they finished a room, they asked me to walk through and verify that all items were loaded. Everything was carefully and quickly moved to the truck. Next, we drove to the storage unit and picked up the boxes there. I left them there, and then we drove to meet them at the new house. They arrived in short time, and started unloading everything. It was a huge job and took 11 hours total, but these men worked so hard and did a fabulous job with my family's belongings. I'm completely pleased with their work. They are three of the most considerate men I've met. I highly recommend White Star Movers.
Description of Work: White Star Movers moved our furniture and boxes to our new home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Rachel D.
07/2015
5.0
moving companies
+ -1 more
They sent someone out before hand to get a cost estimate by the amount of items in our home. Gave us a good price comparable to one other company that we had researched they were $500 less. They sent 1 truck and 3 nice guys. They were on time, they were careful, thoughtful, respectful and just all around nice people. They moved us starting at 9am until 7pm. They took their time and made sure all the stairs were adequately covered, the staircase was padded to prevent damage, floors covered with cloths. Fantastic job! Wouldn't have asked for better service.
Description of Work: They moved our entire 2 story home including the contents in a storage unit and the garage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Daming J.
06/2015
5.0
moving companies
+ -1 more
They are a local company and I got them from Angie's List. It was a good price. I was very happy with their company. They were very polite, professional, efficient and careful.
Description of Work: White Star Movers Incorporated moved a set of furniture for me.
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Service Categories
Moving Companies,
Storage
FAQ
White Star Movers Inc is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
White Star Movers Inc accepts the following forms of payment: Check,MasterCard,Visa
Yes, White Star Movers Inc offers free project estimates.
Yes, White Star Movers Inc offers eco-friendly accreditations.
Yes, White Star Movers Inc offers a 7% senior discount.
No, White Star Movers Inc does not offer emergency services.
Yes, White Star Movers Inc offers warranties.
White Star Movers Inc offers the following services: Moving – Local, Long Distance, International, Corporate, Residential, Office, Packing Services, & Storage Facilities.