PMS Brick Pavers

We first used PMS in 2016 for a new patio. Then in August of 2020 we wanted to extend our patio. PMS matched our 4 year old patio perfectly. They were very professional and protected with sheets of plywood the part of our yard they had drive over in the bobcat. They made suggestions to what I needed and that made a difference. You certainly get what you pay for and we couldn't be more pleased.

Very professional service. We could not have been more happy with the work PMS provided. Friendly and courteous throughout the entire process. The work was quick and turned out exactly how we imagined. Thank you to the whole team, we will definitely be using them again in the future.

PMS Pavers were very professional and the work is beautiful! Highly recommend!

These guys do great work. Very surprised how quick they worked too. I love the step down area going into the yard. Thanks boys.

Great, they did an excellent job! Very professional and prompt.

Kenny the salesman came out promptly to give us an estimate. He was very courteous and knowledgeable, and his estimate was extremely detailed and provided us with several options and prices to choose among. A few days after we signed the contract, the first crew came out to rebuild our steps with new 12 x 12 caps, re-level our walkway, and rebuild our patio stair planters. Their work was very meticulous and professional, and they completed the job by the end of the day. The next day, the power-washing crew came out to power wash our patio and walkway. The following Monday, a third crew came out to install polymer sand between the pavers. Everything was done as promised, and we are very pleased with the results--especially our front steps, which are now much safer and more secure to use than the previous steps. We recommended PMS to my brother and would not hesitate to use them again. As for the price, I'm sure there are landscapers that would do the job for less money, but I doubt most would provide the same quality of work.

I can't say enough, on how pleased we are with the work that was done! I first want to thank Jasen, the salesmen who came out to review the job & quote it. He arrived exactly at the time he stated he would be here! The first crew came out and redesigned the walkway & fixed an area that had sunk over time. They used the tapper to level the high areas that had developed. The crew was very professional & courteous! The second day another crew came out & powerwashed all the pavers & removed the old sand. Again, another outstanding crew! Allowing for the pavers to dry out, day three, another crew came out & put in the polymeric sand. The patio looks brand new! Again, another outstanding crew! The time stated that each crew expected to be at our job, they were here promptly at that time. I would highly recommend PMS Pavers & plan on using them if I need anything done in the future!

PMS has done this clean/seal for us three times now. Every time has been excellent service. Steve, the General Manager, came out to give us a quote within about a week of my first call. He arrived right on time and prepared the quote quickly. He then explained in detail what they would be doing. He originally said it would be a couple of weeks before they could get to this job. But when I told him that we had a party coming up in about 10 days and asked if they could at least do the repair and cleaning, he said they could. He sent a crew out the next day to do the repairs and clean the pavers, then the following day to do the sealing. The crews were very professional, explaining what they were going to do and then verifying that I was happy with the job. My patio now looks brand new. It's beautiful!

Cost wise, they were middle of the road and the work they did was good. However, their responsiveness was poor and backing up the work was worse than poor. They dumped all the stuff that they didn’t need on the underlayment for the pavers into our canal right alongside the boat. They damaged our sprinkler system by putting in the paving bricks around one of the trees and the only way we could get their attention is we had to stop payment on a check. Then they got back to us and sorted out an issue for my wife.

I am still in litigation with them. Should have a judgment soon

My sales guy (name escapes me) came out and I really liked what he had to say and proposed - he wasn't just a sales guy - he knew how the work was done. He was totally cool with the fact that I was building the retaining wall and benches myself and even offered some tips and pointer. I should note that other companies stated that they need to have total ownership and won't work with DIYers. The proposal price was basically the same as all the other contractors, whether for pavers or stamped concrete. PMS also didn't caveat anything with their warranty, like some of the others; not that I expect any issues with 18" of gravel base. The crew was professional and fast. Amazingly fast. I was replacing a raised deck so they had to bring in a semi-load of stone. They used a bobcat and tamped the stone done every few inches. They installed a drain (other quotes just had the water flowing off the steps or through holes that they wanted to cut in my wall ). The foreman suggested a bit of added pattern on the steps that I hadn't thought of that was very nice. When the mainarea pattern wasn't quite right (due to my design being off), they simply pulled and moved pavers to make it to my liking. Not a grumble or a complaint - as if customer stupidity was a matter of course - which it probably is. It turned out beautifully. All in 2 days flat.

They were fabulous, I recommended them to people I know. They were also very professional.

I was disappointed with service from PMS. In Sep 2012, the foreman overseeing the job asked me what I thought after they finished. I pointed out that the decorative bricks on end, which wound around the front landscape, sloped too drastically down to the drive and also requested two other minor issues be repaired. The foreman, Carlos, responded very unprofessionally and rudely to me, and refused to fix the issues. I called multiple times to request the issues be fixed, but received no satisfactory response, until I saw them working at my neighbors house and confronted them there. They finally agreed to fix the decorative brick issue to ease the drastic slope, but they added a new curved design, which I agreed to, but was not sure was going to work. After a short time, I decided it was not appropriate, and agreed to pay for a change to the original design. However, this process took them till mid next year 2013 to come out again. Also, in early Spring 2013, I called, as requested, to have the bricks powerwashed and sealed. This also took several months for them to respond. When they finally came, it was threatening to rain, and then it started raining while they were over halfway through the process of applying the seal. This caused spotting on every surface. I felt that for a professional company they should have known better than to start this at that time. As a result, they had to redo the seal the next day. Most surface were fine, but visable spotting could still be seen on the front walkway. I called and asked the salesperson Ken to come out to look at the walkway along with a depressed area on another walk and an issue on the porch. He took a very long time to come out, and when he finally arrived to check the issues, he also displayed a very unprofessional attitude, and then never responded back to fix the issues. In the end, we had paid the money, had to call multiple times, wait a long time for service, and were still unable to receive any complete satisfactory follow-up. As a whole, the company's attitude was very poor from top to bottom. If you decide to hire this company, do not expect to be treated with respect, nor receive any good decent follow-up.

They were really good. They were a little pricey, but we did not get any other estimates yet. They were really professional.

They showed up when they said they would. They worked their a**** off all day, repairing, rebuilding, cleaning, the pavers on my patio. They came back two days later, they cleaned the patio, sanded and sealed the pavers. Great job, looks better then new.

After 22 years, our brick paver patio had heaved and warped to the point that it needed to be reset. The retaining wall had sunk to the point that there were displacements of as much as an inch between the retaining wall and the paver bricks, which had become a trip hazard. Also there were low spots that collected water from rain and melting snow. We contacted several contractors, including Paver Maintenance Specialists (PMS), to give us a quote. Steve came out to quote the job and after looking at the patio and listening to what we were after, he described in detail the work that PMS was proposing (see description above). We decided to go with PMS because the work he described most closely fit what we wanted done, including replacing the old worn retaining wall cap pieces with new pieces and building new steps to the patio door. Steve impressed us with his knowledge of patio construction. Because it was their busy season, and because we had a lot of rain, it was somewhat longer than we expected between putting down a down payment for the job and actually getting the work done. The office staff was very helpful when we called to inquire about a start date. The job took a couple of days to complete. The crew worked very hard, even though it was miserably hot those days. One issue that arose was that when they dug to expand the size of the patio, they exposed a sprinkler line and head. Steve came right out to assess the situation, and they moved the sprinkler line and fixed a leak also. They were very responsive and took care of the problem. The only rough spot was that there was some initial confusion over whether they were going to re-use the old wall caps, or put in new ones. In fact, they started re-installing the old caps. When we called the office, however, to ask about it, the office staff was very accommodating and helpful, and basically said however we wanted it done, they would do it that way. When we said we wanted new caps, the crew pulled of the old caps that they had already installed, and put on new caps as we wanted. Possibly the delay between the time of the quote and the start of work contributed to the confusion. We recommend going over expectations for the entire job with the crew foreman, and if necessary the quoter (Steve in this case) at the start of the actual work, to make sure everyone is on the same page. The patio looks great, they did a good job and the patio is smooth, level, and correctly pitched for runoff. They cleaned up the entire area. We are very happy with the result.

anwork was done on time , area was left neat and cle

They arrived as scheduled, based on the weather, which was the time where it rained every day for nine or ten days. The worked quickly and cleaned up after themselves. The restored patio looks beautiful. Our alternative option was stamped concrete, but this was less expensive and made use of material we already had.

They are very professional. Provided a prompt estimate with three options clearly indicated and priced. We were not home when the work was done and discovered when we returned that the crew had done the wrong option and made a minor mistake on the front entrance. I contacted the company the next day and they came out the following day, fixed the problem in the front and redid the work to the specifications in the contract. All of my contacts with the company personnel were friendly and professional. I took photos of the locations prior to having the work done and this turned out to be useful when explaining the issues to the company as I was able to send the before and after photos via email. Overall a positive experience.

I called them for an estimate, they said they were busy and would call me in 3 days, and I never heard from them again.

Salesman did not want any questions, as soon as I asked legitimate questions, he had an attitude. He looked at the job and promised a quote the following day. I had to call back three days later, they e-mailed an illegible quote three days later. We reviewed the quote and negotiated a new price and gave a verbal okay to go ahead with the work without a new paper copy, my mistake. After the job was complete, I called PMS to meet with the salesman to review the job, and to bring paper copies of all of the final estimates and invoices. They came while I was not at home ! When I called back, they told me they reviewed the job, it was better than expected and I should be happy and to pay up. I finally got the salesman to come back to critique the job, he was not at all receptive to any of my comments and spoke in a very irritated tone. I was concerned that the pavers would have a sandpaper finish when they were done, I was ressured that this would not happen. We are now living with a sandpaper finish. It took me a half a day to clean up all of the excess sand around all of the sidewalks, it turned to cement after the application of the sealer. When I addressed this with the salesman, he referred to the small print in the estimate. I never received the paper estimate and was not discussed at the time of the estimate! When I finally met with the salesman, I asked why he never delivered the estimate, he just told me he never wanted to do the job in the first place ! Based on many of the other reviews on angieslist, I would not go near the contractor. When I suggested that I may review the work on line, I was threatened with a law suit. Overall, this was not a pleasant experience.

Job went well. Work was completed on time and they were efficient.

Pavers around pool do not drain as desired

The people from Were the Guys were very nice and friendly. The price they offered during the estimate were very reasonable.

I was real happy with them and I am the pickiest person on this earth. I thought they were reasonably priced. They did a real nice job and they were quick. There were no problems.