Kopke Remodeling & Design Inc

Day one the expectation of the job was misrepresented to the staff. The GM showed up to my house during the measuring process and express visible disdain for me when he found out that the project did not include labor etc... Upon a future visit to the showroom he pulled a designer out of a meeting with me to discuss that I had used up all of my design time and they needed to wrap up the process. Perhaps they should test the thickness of their office walls before having such conversation. I would also like to add that at no point was it communicated with me how much time I had already used or that I was nearing the end of the time allocated in the bid. Prior to making payment for design services I was contacted numerous times to see if I was satisfied with the help I was receiving only to have to tell them I had not yet had my appointment and couldn't speak to a service level. After the appointment a standard of two weeks would go by between contact even when I would reach out for status/information. Lastly there appears to be only one employee there that can call me by name. I have been called Liz or Lynn verbally or in emails (neither of which is my name). I am quite sure the level of service they give is equal to the amount being spent. I am quite soured on the experience as a whole and I am honestly not sure how to proceed as I will need to start over from scratch possibly with a new designer.

The workmanship of the drywall is not good. The taping shows through the paint, and needs to be removed and re-mudded. I noticed it originally in the bedroom and now I see it in the bathroom as well. I have contacted them to come out and look at it but they have not done so. They have given a lifetime warranty on workmanship and are not honoring that.

They refused to come this far into Detroit.

They were a no show for our first appointment. My Fiancé took off work to meet them and they didn't show up. He called and they stated they knew they didn't show up but they were suppose to call.. No apologies. So they rescheduled for April 16th. She called at appointment time to say she was running late when she was already 30mins late. She showed up over an hour late. We had to be somewhere else so we had to give her limit time to see what needed to be done. Its been almost 2 weeks since we heard from them and we have no bid.

Project went well. Very professionally done and the installers were friendly and very efficient. Pricey but well worth the $$ to have the job done right

Saleslady came out to the house and was very professional and knowledgeable. Dale was the installer. Very professional. Kept us in the loop at all times about when the install would be done. Worked with us on our schedule. No problems at all. Door is exactly the one we wanted. They didn't normally stock the older-fashioned design we wanted, but they were willing to find it and buy it for us. The only minor issues we had : 1. We had told them in advance that one main reason we wanted to get a new door was that the old one wouldn't close all the way on its own. The new one also had a problem with this. The installer said "they are all that way... there is air being compressed between the two doors". That differed from the saleslady's info. She said "No problem, we can solve that". So the problem here was inconsistent expectation setting. 2. Two days after installation, there was a minor dent in the door. We don't know whether it was there when we got it. It could have been our family members using a knee on it, since it was stronger to open/shut than the old one... that was what we had wanted. So I won't assume the dent came with the door.

After getting three estimates, we decided to go with Kopke to install a brand new bathroom on our 2nd floor. They weren't the cheapest, but their honesty and forthrightness was what sold us. The final price wasn't a penny over the estimate which is amazing considering the amount of work and not knowing exactly what they'd run into putting a bathroom somewhere there was previously open space and no plumbing near by. And the construction crew was friendly, respectful, courteous and treated our home as if it was their own. They were always on time and always cleaned up at the end of the day. The project was completed on time without any delays. We'll definitely use Kopke for any other home improvements we have.

Since the install, I have had condensation trouble, ice build up, and ants getting in through the window track. I have tried multiple times to get them to come out and repair their poor work. Now, 2 months after the 2 year warranty has passed, and I am forced to take them to small claims court.

A mistake was made with the new laundry alcove. The doors wouldn't fit and we had to put holes in the wall to fit the appliances.

FIVE STAR Master Suite remodel in Fraser! We absolutely love our beautiful new master suite bathroom and custom closet remodeled/created by Kopke. I cannot say enough about the fine craftsmanship I witnessed throughout the remodeling process. Sam is an absolutely awesome carpenter with a wealth of knowledge aiding in the finish design process. He and the rest of the work crew took such pride in their work; they made us feel like we were the number one customer even though they were busy as can be. Jake made sure we were kept in the loop on progression and due dates as well as helping out his crew when needed. He even went above expected by pinpointing times of arrival and hours expected for the work on any given day; this allowed us to decide how we would handle comforting our dog. Having Jake, Sam and Will start the job was so refreshing; for us being prompt and passionate about one's work is essential; we could not have had a better start than to have timely, friendly and respectful craftsmen show up at our door on day one. This team has such a strong work ethic, was very happy to be here, and was respectful to our family, including our bark crazy dog, as well as treated our home/property like their own and always leaving it tidy. This crew was extremely hard working with a lot of attention paid to detail to make sure everything was completed to perfection. To Curt, Jake, Sam, Will, Bart, Vince, and Joe we say BRAVO!!! We don't know how to thank you enough for creating such a beautiful and tranquil space!

Kopke contacted us immediately and sent someone out the next day to quote our job. We wanted to replace a truly hideous kitchen floor without spending a fortune. We remodeled our kitchen about 15 years ago and everything still looked good except the floor. The dishwasher also needed to be replaced. Mike came out and suggested using click lock vinyl flooring which could be installed over the existing floor. We went with him to the showroom to pick out the flooring and a new side door. We agreed the job would be completed in mid-January (about 5 weeks after we met). About a week later we received a letter thanking us for our business and confirming the job would be complete in January. The floors and dishwasher were installed on January 12th and 13th, the storm door was installed on January 16th. Everything was done quickly and professionally. We couldn't be happier with the service and our beautiful new kitchen floor!

From the salesman to the install crew, very professional.

It was great. They did exactly what they said they were going to do. They did a very nice job. I had no complaints. There were no hidden surprises. They cleaned up when they were finished. I'll have them back for more work in the future.

They did an outstanding job. Jake, the operations manager, also did an outstanding job. The estimates were very close. Joe did the whole bathroom and did a great job. They were very knowledgeable. They performed the job within the budget.

Did not use because design and cost did not meet our requirements.

Provider called me back immediately and questioned me thoroughly on the work I wanted performed. He stated he had never installed a sun tunnel before and didn't want to risk his reputation on Angie's list. I appreciated his candor and professional. Based on our interaction, I will call him for an estimate in the future on jobs that he does perform.

The experience with Kopke Remodeling & Design Inc was horrible. He arrived 30 minutes late, and while discussing the work to be done, he did not know the type of door I was wanting, also did not seem interested in providing feedback. And after discussing the job quoted me 9000 dollars for a door!!!

All 10's here!!! Dale and Shaun were great,you can tell they like there job by their workmanship!!!!! Don the Saleman wrote me up and he also was great to work with,no surprises!!! Office people were polite and helpful Lindsey was my Contact for questions. Again I wish I had joined Angie's list years ago.No more out of phone book companies for me. Thanks Again All, [Member name removed]

They were really Professional and arrived on time. But the workmanship is not high quality for the price we paid. Specially. Extension Jambs and Trim Molding was not done properly.

We waited over a month before I called them asking when they would start the work. The carpenters, siding team and eaves trough worker were very skilled, and cleaned up at the end of the day. Goi8ng from staccato to siding we were unsure what we wanted, but the salesman had great suggestions to make our house look different from others in the neighborhood and we are proud.

They're practice was slow, they were overpriced and they wanted to fee to do on customer which was not good for me before we started with them. We did not end up going with them. Their process were disappointing. They didn't quote out what we ask for. I would not use them again in the future.

Sales person came to my home with samples & a very lengthy presentation. The last paper shown was the one asking for $500 for an estimate on my kitchen remodel! No thanks...I have had 6 other contractors out who have not asked for a dime!

They did a good job both times. I have received a lot of compliments.

They did exactly what I wanted. There was a certain way that I wanted the counters put in and it was done the way I asked. I think everything was good.

after I called the general manager, sales guy calls back, too late, lost faith.