Integrity Window Repair

Very happy with my window repair.

I had a bad experience with Integrity dealing with owners David E. and Brandon R. I was charged an astronomical amount ($2300) for what they called bottom rail door wall rebuild. When they did the rebuild, they only replaced the lower indoor window casing portion of each door wall pane with a 2 dollar piece of pine that did not match the existing wood, nor the proper cuts of the original. They did not even caulk the glass fully and water is already entering 1 year later. It took 3 times to come back (with me having to take work days off) to finish the job and the third time they never showed up and will not respond back after multiple emails and calls. David (one owner) demanded full pay after the second day of work (which I only gave 80% total). I should have known this was fishy as he was very pushy about it and I should have known he would never come back to finish. David also broke the crank and mount for one of my windows that he said he would fix when they came back. They never did. Other oddities where the multiple or dual owners; (as told me by owner two (David Evans) doing the work) arguing with me about what owner one (Brandon R) (who quoted the work) meant he would fix. David insisted I was wrong regardless of the fact that Brandon took pictures of the needed repairs. They also repaired one door wall not EVEN ON THE quote and did not fix the actual one needing repair! In all they took 80% of my money, broke an operating window when fixing the glass and never came back to finish the 2 more door walls on the quote. Unreal. What I learned is that David was OK with fixing the doors walls that were fixed, but was not willing to repair the sliding door wall portion. As repairing sliding door walls with hidden wheels is more difficult and requires more experience and know how, I would ask them specifically if they intend to repair this portion. GET IT IN writing. They may be able to do these repairs. I am upset I worked with these people.

I did not find any integrity in Integrity Windows. If you want to hide the damage to windows then this is a great company. However, if your aim is to solve the problem, you will be better off hiring a company with some integrity.

I was happy with what I had done although I did feel it was a little pricey for what I had done, but the job was taken care of. Also from the time I got my quote, to the time the job was done took about 6 weeks. In a bit of there defense weather does have a lot to do when they are able to work. I did have to keep calling to make sure I was still being thought of. Overall I was happy with company. Professional and courteous!

Nice neat work, great cleanup and did a great job

every part of the project went as planned. neat-clean- on time -as to quote ,etc. we are more than happy. TOP NOCH IN EVERY WAY

Dave is very nice professional person.

I rate this a #5 Being the Best. You need to clearify this rating system

Excellent professional.