Buff Whelan Chevrolet

Auto Service, Auto Sales, Auto Accessories,

About us

#1 Chevrolet Dealership in Michigan since 2001, because here our customers are #1! Service Department: Monday & Thursday 7:00 AM - 8:30 PM; Tuesday, Wednesday, Friday 7:00 AM - 5:30 PM Body Shop: Monday - Friday 7:00 AM - 6:00 PM

Business highlights

54 years of trusted experience

Services we offer

New Chevrolet cars, trucks & SUVs; a wide variety of Pre-Owned and Certified Pre-Owned cars, trucks & SUVs; a full Service Center staffed with Chevy Certified Service Technicians servicing Chevrolets as well as many other makes and models; Body Shop & Parts Department.

Services we don't offer

Vehicle detailing services.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.817 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
12%
3
6%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 1-17 of 17 reviews

Diane K.
07/2018
5.0
Good service!
Description of Work: I leased a new car from them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from Buff Whelan Chevrolet
Thank you for the kind words and for your business, [Member Name Removed]! Please let us know if we can be of further assistance to you. Enjoy your new Chevy and drive safe!

Keith M.
08/2017
5.0
car sales
  + -1 more
I've got a guy there who knows what I want, and I get a new lease car every two years and it takes about fifteen minutes. What I did was, must have been 10 years ago, I got all the ads out of the Sunday newspaper for cars and basically emailed all the dealers and said "What's the deal?" This guy Jeff called from Buff Whelan came back to me with very quickly, very straight forward deal and I've used him ever since. They're 30 miles away, and I drive by 5 dealers to get there. These guys know how to move the metal. They make their profit on the volume they do. I think they are the biggest dealer in the country in terms of how many cars they sell.
Description of Work: Leased a new vehicle.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Buff Whelan Chevrolet
Thank you for the great review! Please let us know if we can be of assistance at all in the future!

Shelly S.
06/2017
5.0
auto repair
  + -1 more
...
Description of Work: ...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Buff Whelan Chevrolet
Thank you for the review, [Member Name Removed]! We look forward to working with you again! : )

James R.
05/2017
5.0
car accessories, auto repair
  + 0 more
My experience with them is excellent. I give them the highest grade. I did price comparison and it was comparable to other places.
Description of Work: The just do routine maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Response from Buff Whelan Chevrolet
Thank you for taking the time to review us, [Member Name Removed]! We are so grateful for your kind words and look forward to working with you again! : )

Debra B.
10/2016
5.0
auto repair
  + -1 more
It took them about an hour.
Description of Work: Oil change.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Buff Whelan Chevrolet
Thank you for the great review! We're thrilled to hear that you recommend visiting us again, and we hope we get a chance to work with you again soon!

Debra B.
10/2016
5.0
auto repair
  + -1 more
.
Description of Work: Recall item.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Buff Whelan Chevrolet
Thank you for the great review! We're thrilled to hear that you recommend visiting us again, and we hope we get a chance to work with you again soon!

Tim and Carol W.
10/2016
4.0
auto repair
  + -1 more
They were good, excellent and they took care of me.
Description of Work: Oil change and tire rotation.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$24.95

Response from Buff Whelan Chevrolet
Thank you for the review and compliments, we are so glad to hear you enjoyed our service and that we were able to take such great care of you. We look forward to working with you again!

Tim and Carol W.
10/2016
5.0
air duct cleaning, car sales
  + 0 more
I bought it at 3000 miles.
Description of Work: I bought my car.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Buff Whelan Chevrolet
Thank you for your review, we are so excited to hear that you recommend us for service again! We look forward to working with you again soon!

Denise & Tom S.
07/2016
5.0
car sales
  + -1 more
We've always been pleased. Our salesman is always very nice and knows our whole family.
Description of Work: We have purchased a couple vehicles from them over the years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Buff Whelan Chevrolet
Thank you for the kind words! We love how our team members become part of the family, we look forward to working with you again!

Joseph K.
04/2016
5.0
auto repair
  + -1 more
unknown
Description of Work: Oil change done at the dealership. Very satisfied with the courtesy of the employees.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Buff Whelan Chevrolet
Thank you for your recommendation and review! We are thrilled to hear that you are very satisfied with us and enjoyed our staff during your visit here. We look forward to working with you again!

Anthony D.
03/2016
5.0
auto repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$800

Response from Buff Whelan Chevrolet
Thank you for taking the time to send us a review, we look forward to working with you again!

Ralph S.
06/2015
5.0
auto repair
  + -1 more
My husband has been very pleased with the work that they do. The car is under warranty. Everything is done promptly. He never has to wait too long when they are doing the work.
Description of Work: Auto Service/Oils & Lubricants. Oil change.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29.95

Response from Buff Whelan Chevrolet
Thank you for taking the time to send us your kind words and recommendation! We're thrilled to hear we were able to take care of you in an appropriate amount of time, we look forward to working with you and your husband again!

Laura D.
09/2013
5.0
auto repair
  + -1 more
Great purchase experience. All done on line, great price, upfront discussion. Closing was fast efficient and easy.
Description of Work: Car purchase.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35,000

Response from Buff Whelan Chevrolet
Thank you for taking the time to share you compliments and recommendation with us, we're so happy to hear you enjoyed our fast and easy car buying experience! We hope we get to work with you again soon!

M Jane C.
09/2013
4.0
auto repair
  + -1 more
drove into Buff Whelan's service area; described the problem; they provided a rental car;they called with the diagnosis; provided the service called when the car was ready -- all in one day.
Description of Work: diagnosed problem; replaced brakes and tie rod.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,100

Response from Buff Whelan Chevrolet
Thank you for taking the time to send us your feedback and recommendation! We're so glad to hear that we were able to get you taken care of, we look forward to working with you again!

Eileen W.
09/2013
5.0
auto repair, car tires
  + 0 more
Battery was checked, I was given the results of battery life and provided with the cost of a new battery which I decided to purchase. They were finished with all service in shorter time than promised. The waiting area is comfortable with coffee and tea. An employee came in to see if anyone needed anything and if we were comfortable.
Description of Work: New battery, oil change, tires checked, brakes checked.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from Buff Whelan Chevrolet
Thank you for taking the time to share your experience with us, we're thrilled to hear you enjoyed your time with us while you were here and that we were able to get you taken care of quickly and efficiently. We hop we get to see you again soon!

Pat E.
02/2013
5.0
auto repair
  + -1 more
The staff is friendly and knowledgeable.
Description of Work: We do dealership services for our car with Buff Whelan Chevrolet. We last used them for an oil change this January.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Buff Whelan Chevrolet
Thank you for taking the time to send us your kind words and recommendation. We love to hear that you enjoyed our friendly team and that they were able to get all of your questions answered. We look forward to working with you again in the future!

PATRICIA W.
09/2009
3.0
auto repair
  + -1 more
The appointment did not go well. I was charged for .5 hours of labor, which was 52.00. The service rate is excessive at 104.00 per hour. I waited one hour and 45 minutes for the car even with an appointment. Nicole in the service department is not a good person to work. At the end of the appointment Buff Whelan had a service reminder. I told the service people that I thought that work had been done. I inquired about the computerizing of records which normally is done. Nicole said there were no previous records available. I produced the hard copy of the service record which was dated just 9 months before. There people are not very honest and be sure and take any hard copies with you if you decide to book into the service department at Buff Whelan. Not a good day for me
Description of Work: My car needed service so I made an appointment at Buff Whelan. A faulty gas cap was the problem and a new gas cap was installed and corrected the problem

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$80.53

Response from Buff Whelan Chevrolet
We are very sorry to hear how unsatisfied you were with your visit to us, and we would like to speak with you further so we can better understand what happened. Our General Manager, Jack Bos would like to investigate your situation, please give him a call at 586.274.0302 so he can look into the matter. We look forward to speaking with you and hope to have the opportunity to earn your business again, thank you.

    Contact information

    40445 Van Dyke Ave, Sterling Heights, MI 48313

    http://www.buffwhelan.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 8:00 PM
    Tuesday:
    8:30 AM - 6:00 PM
    Wednesday:
    8:30 AM - 6:00 PM
    Thursday:
    8:30 AM - 8:00 PM
    Friday:
    8:30 AM - 6:00 PM
    Saturday:
    Closed

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Auto Service,
    Auto Sales,
    Auto Accessories,
    Air Duct Cleaning,
    Auto Tires,
    Auto Painting,
    Auto Body Work

    FAQ

    Buff Whelan Chevrolet is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 8:30 AM - 8:00 PM

    Tuesday: 8:30 AM - 6:00 PM

    Wednesday: 8:30 AM - 6:00 PM

    Thursday: 8:30 AM - 8:00 PM

    Friday: 8:30 AM - 6:00 PM

    Saturday: Closed

    Buff Whelan Chevrolet accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Buff Whelan Chevrolet does not offer free project estimates.
    No, Buff Whelan Chevrolet does not offer eco-friendly accreditations.
    No, Buff Whelan Chevrolet does not offer a senior discount.
    No, Buff Whelan Chevrolet does not offer emergency services.
    Yes, Buff Whelan Chevrolet offers warranties.
    Buff Whelan Chevrolet offers the following services: New Chevrolet cars, trucks & SUVs; a wide variety of Pre-Owned and Certified Pre-Owned cars, trucks & SUVs; a full Service Center staffed with Chevy Certified Service Technicians servicing Chevrolets as well as many other makes and models; Body Shop & Parts Department.
    Vehicle detailing services.

    Contact information

    40445 Van Dyke Ave, Sterling Heights, MI 48313

    http://www.buffwhelan.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 8:00 PM
    Tuesday:
    8:30 AM - 6:00 PM
    Wednesday:
    8:30 AM - 6:00 PM
    Thursday:
    8:30 AM - 8:00 PM
    Friday:
    8:30 AM - 6:00 PM
    Saturday:
    Closed