ACUPRAI$E

Absolutely the RUDEST and UNKIND individual/owner (Ken) that I have come in contact with during the estate planning process. Ken contacted me after a request I put in for an appraisal and because I did not respond immediately he proceeded to send me a nasty text saying I'm lazy. We then got on the phone and I started to explain myself which he then replied, "do you know how many times I have heard that s***?" and hung up on me. Honestly it was the biggest blessing that this happened because I would NEVER want to work with someone who treats customers like that. If he requires a response within a certain amount of time then he should state that right up front and not harass people if they aren’t at his mercy when they are handling a variety of personal affairs. I was truly taken a back that this is supposed to be a customer service professional and on top of that, his aggressive tone when speaking to another person. As I can see from the other comments, I am not alone in this assessment. Stay far away!!

IF THERE WAS A ZERO STAR I WOULD CHOOSE ZERO. WORST EXPERIENCE EVER!! I got a text from Ken reaching out to get more info. I was not able to respond right away due to an emergency that came up and I got harassing text messages from him calling me lazy and immature and other things for not responding immediately. I had to block his number. Obviously this person has anger management issues and is extremely unprofessional . DO NOT USE THIS PERSON/COMPANY

Ken came out and got my appraisal done quickly and for a very fair price! He also returned the paperwork to me just as quickly and called to let me know that he had sent it. Fair pricing, timely, and years of experience. I got exactly what I was looking for faster and less expensive than many other appraisers I reached out to. Couldn't ask for more!

So I presently am in the process of searching for a home to purchase. While in the process of house hunting, I also had to familiarize myself with the moving out procedure of townhouse complex's association. The association calls for the possible need of an appraiser if the value of the townhouse is in dispute. Thus, this brings me to Acupraise and Ken Krawczak I have never used an appraiser before and did not know where to find one, so I did what most probably do: I went to Angie's List. Angie's List would not simply list all the appraisers available in my locality, I had to provide my contact information and explain what it was that I needed an appraiser for. The very next day I received several text messages and some telephone calls. Only one of them decided to follow up later that afternoon: Ken Krawczak from Acupraise. Ken's initial text message in the morning was fairly standard outreach and nothing wrong with it. However, his follow up was rather brusque or passive-aggressive as another reviewer put it--I would also add it was downright rude. The follow up text stated that I should at least have the decency to follow up with him. I initially was composing an apology text and explaining the situation. I then decided to delete the text and call him up to address his rather disrespectful tone in his text. I called Ken to explain that I am the potential customer and that whom I decide to transact business with is my concern and not his and I do not appreciate a disrespectful text message such as the one he sent. Ken proceeded to state that every communication was costing him money and that I should have the decency to not waste his time and that I should follow up with him. He then went on to yell and talk over me, then proceeded it with telling me to "f*ck off" and hung up. I tried to call him back and he refused to take may calls. I did continue to text him stating that this is not something of my own doing but how the system that he decided to utilize works: The referral system insists on getting contact information (for marketing purposes) and then distributing that information. I decided to check reviews for Acupraise, which I am assuming a one-man operation with Ken running it. On Facebook, Google, and Yelp Acupraise/Ken consistently had bad reviews. I also noticed that several of the reviews quote him as stating that he has the most experience in the area among appraisers and that several of the reviews stated him want to transact business quite quickly. Well, I can say this, I have worked retail for 11 years and been in other service jobs as customer-facing personnel, and I know how to treat people. This gentleman does not know how to treat people. Ken has a miserable attitude that is disrespectful, offensive, and lacking in social graces. I do not honestly care how many years of experience a professional has, if they cannot treat me with a certain level of respect (especially if I am potentially going to be a paying customer), I will not give them that business. I am not going to pay to be treated as awfully as I was treated by Ken Krawczak. I STRONGLY urge potential customers to avoid this gentleman at all costs! I have been treated better by fast food workers than this sad excuse for a professional.

I put my number in for a real estate appraiser and I was contacted by the pro. I was contacted by phone and text. I was busy and did not respond. Less than 3 hours after the first contact I received "Please respond one way or another if you want an appraisal done". I decided this was not professional and did not use the service. The text message went on and I indicated that I did not want the pro completing the appraisal. The following was the end of the thread. "Did you want an appraisal done" "Yes. Just not by you." "Obviously You’re one of those people that read it I have double lot more into a text and email him what is there you really need to curb your attitude" "Wow. Stop contacting me." "You’re the one responding so stop texting me" I just stopped at this point. I would never hire someone like this. Good luck if you choose to!