Wilson's Floor Sanding Service

Beautiful results and worked with us on the pricing since it was paid for twice!!. They did 1st floor living room, dining room, den and hallway and 2nd floor: three bedrooms and hallway and 2 stairways. Carlos was a gem!! The work was done quickly, professionally, excellent clean up and the floors were awesome.

Just as another reviewer wrote, while I was talking to the crew leader, the crew walked right in past us into my home and started walking around my house. What really upset me is that I was not informed that they take cash only. the crew leader said, “If you don’t have cash we cannot do the job today. The owner doesn’t want to take checks or any other payment besides cash”. So I had to leave the house go to the bank and get cash and I had to have a job done because I paI’d movers to empty my house for the job Or tell them to get out of there and try to schedule another company, which could be two or more weeks in the busy the spring. I should’ve gone with the quote from another company that was just slightly higher because they were much more professional and I have two small dips in the floor that weren’t there before. They have stamped on my receipt, “ We do not accept credit cards or personal check CASH ONLY”. They need to form you when they quote so you can decide not to use them if you want to use another method to pay or at least be prepared. This has bothered me since the job was done and I thought others should be aware.

The crew were punctual, professional, and courteous. The job was done in a timely manner and my floors look great.

I had many recommendations for Wilsons and we thought we were making a good choice, but this was one of the worst experiences that we have had with a home improvement project. The job was to remove the carpet in our living room and to refinish the living room and an upstairs bedroom. They then ripped up the carpet in a hallway that I specifically told them not to both verbally and via text. In the process of removing the carpet they also gouged our baseboards in multiple places. They then left the removed carpet and padding in our driveway after paying them $600 for carpet removal. They tried to rectify the situation by giving us $300 towards the cost of new carpet for the hallway and stairs, but the actual cost is $900. To top it all off they left half eaten food in our bedroom and there was no work being done in that room and therefore no reason for them to even be in there. I would not recommend this company to anyone, save yourself the trouble.

Initial contact was fast. Beyond that, secondary contact reached out to me then delayed first, then second appointment for walk through and quote, then didn't call or show up for third appointment. I did reach out via text message after the third missed appointment and never heard back. Shows a lack of professionalism as well as a company that apparently does not need the work.

It went as planned. On time and professional. They stuck to their estimated price

not good my flood looks worst now then before they did it!!!!!!!!!!!!!!!!!

It went great. Sonny came first to replace a few boards where pet stains were not able to sanded out. He also installed a couple boards where an entry wall was removed. He removed all the staples and pulled up padding and carpet, as I was recovering from hip surgery. Then Jeff's crew came in and got to work. Great dust containment system minimizes house mess. Walls were freshly pained with no base molding on. Taped up the walls so fresh paint wouldn't be damaged. They courteously answered any questions I had and mixed a custom stain to match the room they had done previously. I would definitely hire them again and recommend them to anyone who wants floors done.

The contractor came to my home as contracted. He sanded the floor, then put a finished coat on it, and was done with my floor in record time. I was concerned then. Still we allowed the floor to dry, as the contractor instructed, with no traffic in that room. After the recommended drying time, we looked at the floor and discovered there was many sizeable gaps between the boards in the floor that the contractor never filled. I called Wilson's Floor Sanding many, many times about this problem. First he accused us of causing the problem because we cracked a window to vent the fumes. Then, Mr. Wilson informed me that I would have to get wood filler and fill the small gaps myself. I explained that the gaps were much larger and longer. He told me the contractor would be at my home the next day to remedy the problem. The contractor never showed up. I went back to calling Jeff Willson, owner of Wilson's Floor Sanding with no response at all. This went on for 4 months!. Finally my husband called Mr. Wilson and made contact. Mr. Wilson stated he would come to my home to fill the gaps in my floor. When he arrived at my home, he proceeded to fill the open gaps, then placed tape over them so they would dry or cure. Mr. Wilson told me to leave the tape on there for 2-3 days and assured me the filler he used would match my floor. After 3 days, we removed all the tape only to discover that the filler he used was much lighter than floor and the filler he put on was also bulging out of the cracks. It wasn't even level with the floor! At that point we threw up our hands. My husband spent hours scraping the excess filler off the floor so it would at least be level. Given the problems we've had, I would not recommend Wilson's Floor Sanding to anyone.

The company was professional, polite and had marvelous results. They were on time and the job they did was great, the floors looked like brand new and they were over 60 years old. They gave wonderful advice on how to keep the floors looking great and worked very clean.

I just purchased a home on Grosse Ile with existing wood floors with add in new wood flooring blended in due to a Remodling project to open the kitchen area up with the living space. I decided to get multiple bids which ranged from over $4500 to $2650. I had around 1050 sq. ft. To be sanded, stained and coated. Needless to say but Jeff was the low bid. I didn't go with his bid just to save money but his REPUTATION. I was told by many people that he did excellent work. The job was scheduled a few weeks out because of his bookings but when the time came Jeff followed up with a call on the start up job date and time. He and his crew came in and did a very good efficient job. Jeff even took the time to fill in a couple of spots by the new kitchen island which turned out great. He also gave me instructions on the care of my new refinished floors. I will definitely call Jeff back and not bother with those other guys! I have one more project next year for his services. Thanks Jeff, Carlos!!

Hardwood floor sanding and refinishing. The job was well done on schedule.

I called the company and got ahold of them, but it took a while for the guy to call me back after our initial conversation. They finally sent someone out and they took measurements, but the measurments were not correct. I had three other companies come out and and Wilson actually added additional floor space on the estimate that was NOT there. They mismeasured, and I brought this to their attention. The rep also had promised that he would get the work done, and the work has still not been completed. The strangest thing was that I had several places that needed to be done, and he told me, 'this is my price, 1.79/sq ft' then it went to 1.50/sq ft, then he said he would do it for 1.35/sq ft, so the price kept shifting around. When I finally selected him, there was no decision made on how to get the price to 1.35/sqft. He skirted the issue and avoided further conversation over the course of the next three weeks. I hadn't called any of the other companies that gave me estimates, because I was waiting around on him to contact me. The way I was treated was completely unprofessional. He initiated a start date, and that date came and went. I've been really disappointed with the whole situation.

I ended up doing the job myself but I would have definitely used him if I did not have the time to do it.

Wilson Floor Sanding Service is excellent. We have hard wood floors in the living room, we pulled the carpet up and there was an area of the walkway where the floor was black and it looked molded. It looked like there was no way it could be repaired and there was an area about three feet wide running the length of the living room running the shortest distance. There wasn't actual floor there because whoever previously owned the home expanded the room because it had a small entryway in a really small living room, they filled an area with cement so there was no hardwood floor. One of there workers was an expert in repairs. They ordered wood, they went all over to find seasoned wood and norwood to mix it all in together and they did the repairs and you can't tell that there wasn't any floor there. The prices are excellent. We are recommending them to everybody we know.

I can't express to you enough how much you need to look elsewhere for hardwood floor refinishing services. My experience with Wilson's and Jeff Wilson was an absolute nightmare. This review may seem a bit rambling but I will try my best to stay in order. To begin, I called Jeff to come quote the job. That went well. He showed up at the agreed upon time, did some measuring, gave me a price of $1270.00 (780 sq ft @ $1.50 and $100 for a third coat of varnish.) We agreed on a date to start the work. He showed up with his crew on time and began to sand the floors to remove the old finish. In retrospect, this is where the alarm bells should have started going off. Between the hours of 3pm and 5:30pm, Jeff and his crew sanded off the old finish, cleaned up and put on the first coat of varnish. All of this on 780 sq ft. In 2.5 hours! I am here to warn you that if you ever see your contractor running through you house like a mad man to finish his day, SOMETHING IS WRONG!!! But I didn't question anything, I just thought they were really good at what they did. I didn't interrupt anything. I let the whole process play out over the 3 days needed to finish the job. On day 5, having let the varnish cure for 48 hours, I began to inspect Jeff's work. This is where the sick feeling in my stomach began. My floors were messed up, BAD. I had spinners everywhere. If you don't know what spinners are, they are sanding marks left by the hand power sanders that are used around the perimeter of the rooms. Basically anywhere the big drum sander can't get to they use the hand sanders. If proper care isn't taken to carefully sand these areas you are left with semi circular sanding marks in the floor. Very noticeable. In addition to the spinners, my floors were covered in swirl marks. Everywhere. Swirl marks are left from the sanding between coats of varnish when an improper grit of sand paper is used on the buffer. At a later date, Jeff told me they only go up to a 120 grit sandpaper between coats. This is amateur hour! The correct grit to use is at least 220, if not higher. Now for my hallway. It was gouged so badly by the hand power sander that it isn't even funny. DEEP, DEEP gouges in a half moon shape. They were so bad that you could see them from across the room. This is when I called Jeff to express my extreme dissatisfaction. I began telling Jeff about all of my issues and all he wanted to do was cut me off, talk over me. He went on and on about how everything I was seeing was normal and that I need to give my floors time to mature. He claims that the product he uses needs 90 days for the resins to bind, eliminating all defects in the floor. (If you are unfortunate enough to hire him, you will hear this many times. He even gives you a sheet explaining why you are seeing what you are seeing. I call it his and quot;list of excuses for why he sucksand quot;) To sum up the whole phone call, I agreed to let my floors and quot;matureand quot; for 30 days. I told him he would be hearing back from me in 1 month. 30 days pass and of course my floors still look like crap. Time doesn't heal all wounds. This is where everything heads down hill. I call Jeff. Repeatedly. He doesn't answer the phone, doesn't return my calls. I'm not joking when I say that I had to call him from a different phone number to get him to answer. And when he did answer, it was a phone call for the record books. This guy let loose on me a torrent of excuses and vulgarity like you wouldn't believe. His kid is dying in the hospital, I didn't wait 90! days for my floors to mature, he lost money on my job because it took 22 sanding drums @ $32 a piece to remove my old finish, they had to haul out 35 bags of sawdust ( I swear on my grandmothers grave he said those things to me) ON AND ON AND ON. And everything was F bomb this and F bomb that. Well, I wasn't having any of it. I informed him that he would be coming back to fix my floors. He finally calmed down and agreed to come back out. He told me that if after he was done this second time that I wasn't happy that he would refund my money. So April 9, 2013 they come back out to repair my messed up floors. They sanded my hallway floor so deep to remove the gouges that I will need to replace the floorboards entirely when I get someone competent to come out and repair Jeff's work. My floor has even more swirl marks in it than before they came out to fix it. And all of the spinners are still there. Repeated phone calls to Jeff for a refund as I was promised are ignored, my voicemails are not returned to this day. My floor looks like crap and I am reminded of that everyday that I look down at it. I try to avoid doing so but on sunny days it is impossible to not notice it. PLEASE, PLEASE avoid Jeff Wilson like he is the plague. You will only regret it if you use him. I have to mention my experience with Mr. Dan Corrieri. He is the head of the Research and Development Laboratory for Sampson Coatings Inc, the maker of the varnish used on my floor. I asked him about their product needing 90 days to mature. He told me that he had never heard of any such claim in his life! He said that any defect in the floor at the time of varnishing was permanent, time wouldn't help that defect! To conclude, PLEASE RECONSIDER USING WILSON'S FLOOR SANDING SERVICE! You will likely regret it like I do. I regret it everyday that I have to look at my horrible floors. The following points sum up my experience: - Wilson's will get varnish all over your baseboards. It is listed in their list of excuses for why this is ok. It isn't ok, just a clear sign of someone who is sloppy and doesn't give a crap. - You will have spinners all over your floor. - Your floor will be full of swirl marks. - They may gouge your floor so badly with the floor sander that you will need to replace floorboards when somebody competent comes in to repair Jeff Wilson's work. - If you disagree with Jeff, be prepared for the vulgarity, especially the F bombs. - Jeff will lie up, down, left and right about the performance of Sampson coatings. Call Mr. Dan Corrieri if you doubt me. A simple google search for Sampson Coatings will turn up their website and you can find Mr. Corrieri's direct number under CONTACT US. - You will witness Jeff and his crew running at break neck speed through you house on the first day so they can get out of there and go home! - They will leave any and all garbage at your house. It is listed on Jeff's list of excuses that he charges $5 a bag to remove waste. Use this information as you see fit. I cringe every time I see a Wilson's floor sanding service sign out in somebody's front yard. I feel bad that they are having to learn the hard way... RESPONSE TO JEFF WILSON'S and quot;responseand quot; One a point by point basis I will respond to Jeff Wilson's outright lies. 1- There was no pet urine damage anywhere. The pictures I will attach to this review will prove that. Jeff Wilson is a complete liar. 2- I was onsite for the first day, again, the pictures I will attach to this review will prove that. Jeff Wilson never expressed any concerns about pet urine or anything else during the course of day 1. 3- The job site was perfectly clean and ready for Jeff Wilson to start his work without the need for any clean up on his part. Again, the pictures I will attach to this review will prove that. 4- It is impossible to inspect Jeff's work during the course of the job because you have to stay OFF OF THE FLOOR! How can I inspect his crap work when the floor has a coat of uncured varnish on it?? 5- The wood filler he used came out because he filled the floor BEFORE removing the old finish AND he didn't let the wood filler dry before starting the sanding. It is no wonder a lot of the wood filler was missing! It wasn't even dry yet! 6- Jeff was the one who got rude with me and started in with the F bombs after I began to question the quality of his work. 7- The documents that Jeff showed me are not from the National Wood Flooring Association. I confirmed this with them. Jeff provides you with 2 sheets of and quot;infoand quot; that he made up. It is all a pack of lies. Call the Association for yourself and see! 8- When Jeff came back to attempt to fix his horrible work, there was no debris anywhere, there was nothing but a broom swept floor ready for him. I don't have pictures to prove that but at this point Jeff Wilson has proven himself a liar. It truly is unfortunate that Jeff Wilson is not a man of his word. He told me that if I wasn't happy with the repairs to his original work that he would refund my money. That didn't happen. Instead, he chose to concoct a fairy tale to respond to the issues I had with his sloppy and careless work. Take notice of the fact that Jeff Wilson didn't address A SINGLE ISSUE from my review. My claim of spinners? He didn't respond to that. My claim of swirl marks? He didn't respond to that either. My claim of the deep deep gouges in the hallway floor? Once again, Jeff will not respond to that either. As part of the dispute process on angieslist.com, Jeff was provided with my review and asked to correct or even address my problems. He chose to do neither. If you hire Wilson's floor sanding service I hope for the best for you but I would prepare for the worst. Anyone that wants to see his work first hand is welcome to call me and come over and see it in person. 248-763-4275. I would be happy to show you the hack job he gave me...

Arrived on time, professional, work was done on time. Very happy with the results.

The price was excellent for the work that they do. Wilson's Floor Sanding Service were very clean, very efficient, professional, courteous, prompt, they worked hard, they got in and they got out within the expected time frame, and the mess was minimal because they have a vacuum attached to their sanding equipment to suck it up as we go which is really important to us because our kids have asthma. We are going to have Wilson's Floor Sanding Service do another two rooms in the house this summer.

Wilsons provides no inspection prior to the job so they have no real idea what they have until they show up to do the work. When carpet was removed well over a week before appt I notified the office of dried glue on the floor While he was aware of my situation he never came out prior to the appt to inspect the floor. Well I had all my eggs in one basket thinking he is coming to do the job, I paid his repair man $120. only to find out I did not need the work done because Wilsons employee Ryan showed and told me he could not do the job due to glue. Glue proved not to be a problem with the 40 grit paper, he then said he could not do it due to some urine stains from previous animals that lived here prior. Others have offered to sand and stain and even replace boards if needed. Wilsons just walked away on me after I had been waiting over a week and had several other jobs working around this flooring job which really put me behind. I called the owner twice after his employee Ryan left but unfortunately he never returned my call. I was fortunate enough to find someone to do the job on short notice. you may not be so lucky...

This is the second time that I have used Wilson's. Both experiences were fantastic. They did exactly what they said they would do, showed up on time, were pleasant and professional. I would not hesitate to use this company again. Thank you for making my hard wood floors beautiful.

I guess this company doesn't need my business. A representative was scheduled to come over on a Friday afternoon to look at our floors and provide an estimate for repairs. When he hadn't shown or called by 5 PM, I called him. He couldn't get over until and quot;quite a bit later,and quot; and was not very apologetic about it. Since I wasn't going to be home, I rescheduled for yesterday. Again, he was supposed to arrive at 5:00 and call me when he was on his way. He never showed up and I haven't heard from the company since. Based on this experience, I feel this company is not very professional and I would not work with them.

With the need to re-finish the hardwood floors, my wife had searched for a service provider and come across Wilson's Floor Sanding Service. She then contacted it over the phone (left voice message). Mr. Wilson responded shortly, and we set up an appointment. His team showed up on the day promised and did the job very professionally, with another visit on a later day to finish coating. He even patched the gaps between the molding and the floor with putty (some floors did not have shoe-molding). Job well done.

I was trying to get my floors refinished before I moved in and Wilson's flooring was very accommodating to my timeline. They came over on the weekend and even stayed late to make sure the job was done properly. Jimmy did a great job of talking me through the process and I couldn't be happier my floors look absolutely amazing!

The entire process went off without a hitch. I was very satisfied with the professionalism of Jeff and his crew. The final result is very satisfying. Several of my friends have commented on how nice the floor looks.

We called Wilson's to refinish our dining room, living room, and hallway after we removed our 30 year old carpet and padding. Jeff quoted the job over the phone and we set up an appointment on a Friday/Saturday. He called on the morning of the appointment to explain that he would be late due to a difficult job that same morning. He and his crew of two arrived at the rescheduled time and got right to work. I holed up in the basement to work while they sanded, filled holes and applied the first coat. It's a noisy process! One note - They had to connect to the circuit breaker panel to run their equipment. I wasn't expecting this, but luckily had a path clear to the panel. Jeff explained that the motor on their sanding unit requires more current than a generator can reliably supply. Jeff came back by himself the following morning to lightly sand and apply the second coat, and we chatted for a while while he was wrapping up. A couple of the nail holes were visible (my only complaint on quality) and he provided filling putty to patch those and any others that might pop up. He also gave me some urethane to use when I buy quarter-round trim so it will all match.