Tittle Brothers Construction

VERY WELL INDEED

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Great , very satisfied

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I have had problems with the cap and descending rows of bricks on my chimney for about 10 years. Mortar and bricks near the top were visibly loose. I've had it repaired twice before, most recently 3 years ago. This Spring pieces of mortar and brick from the cap and rows below it, as well as from the shoulder, began to fall off the chimney. Not wanting to get yet another lousy job, I contacted several companies rated by Angie's List and another rating service used by a friend, and got 6 estimates, ranging in price from $600 to $1920, along with multiple descriptions of how the repair work would be done. I also reviewed the companies on the Better Business Bureau website. The Tittle Brothers estimate was the second highest. Greg Tittle arrived for the estimate as scheduled, answered all my questions about why the problem recurred and explained the repair process thoroughly, not rushing me to make a decision or sign a contract. I was very frank with him and asked about the processes that some of the other companies had described. He did not badmouth the other companies, but just explained why he would do the repair work in the way he proposed. He made no attempt to "pad" the job in any way, or to add any miscellaneous work. He showed me his insurance documents when I asked. His office provided the referrals I requested, which I called. He called me back when I called with a question. He did not ask for a down payment when we signed the contract, which detailed the work to be done, step by step, along with a 5 year workmanship warranty.He also told me that he would not rush his workers to do the work once they came on the job, and was clearly very proud when he said that no worker had ever been seriously injured while working for his company. He pulled the permit days before the job was to begin, which was included in the cost of the job. His workers came as scheduled, were careful around my flowers, seemed to take care not to damage my roof with the bricks and mortar they were removing, and completed the work on schedule. They cleaned up after themselves well. As I had told Greg, I was not able to be at home to pay him when the work was completed, and he said he would be out of town for a week thereafter. I did not pay him until 10 days after the work was completed, when someone from his office came to pick up the check at a time convenient for me. When I told Greg that, based on my prior experience, I was concerned that he honor his company's warranty if something happened several years down the road, he told me that this had originally been his father's business, he had been working in it for nearly 20 years, and that the business succeeded through referrals. Based on the research I did, I believe that Tittle Brothers did an excellent job. It appears much more complete and well done than prior work. There were no surprises. My neighbor, who is a carpenter involved in home and commercial construction, complimented the finished work, too.

Company hires subcontractor to perform work - they informed me that I was lucky to get a good subcontracted crew. Construction work performed seems to be good. However, the company tried talking me into more high dollar repairs that I didn't need, to include a roof replacement - my roof was only 10 years old and all other companies I had out to give me estimates after that said I didn't need a new roof for awhile. Company also diagnosed other projects I had as high dollar reconstruction projects which I ended up hiring other companies to perform reasonable simple repairs instead of large construction projects. Beware, I believe they tend to overestimate a situation to get consumers to buy into larger and more costly construction projects.