Jerry Brown Heating & Cooling LLC

They put in a tankless hot water heater. When they removed the old heater they did not drain the pipes and all the hard water deposits clogged all the faucets and water to the dishwasher and clothes washer. The water pressure dropped and the water goes from hot to cold and back again at least two to three times in a what would be a five to ten minute shower. We called them three times to come to reevaluate the problems and they said they would be there that day . They never showed or called. when called the last time the guy Brad said it was a problem with our water, that our water was bad. We have a whole hous filter on the water line before it goes into the heater. Brad said there was nothing they would do about it. So what can we do!!

Third, the water control for the shower can just be turned around and around and doesn't seem to stop in any one place-it seems like there should be a maximum hot and a maximum cold that could be attained. Fourth, due to the 6 inch pipe in the crawlspace being directly in the way of putting a filter in, I had to cut the new filter to get it in, thereby not putting the correct length filter inside. The person that examined it said it should have had 2 45's put in to raise the pipe so one could easily install new filters. Right now I cannot put the correct filter into my furnace. Fifth, the return line to the furnace has a big gap at the bottom where it should be connected to the furnace, thereby probably sucking dirt from the crawlspace into our furnace. Sixth, the water lines and electric lines in the crawlspace are a mess, just hanging there in a big loop or dragging on the ground instead of being secured to the joists like a professional should have done, and they could catch on anyone's clothing down there and spring a leak costing us a lot of money. Seventh, the waterline taps they used typically are not used by professionals as most professionals solder at T-line in with a shutoff valve. Eighth, the toilet that was installed is one of the cheapest models in existence. It is an uninsulated toilet that sweats whenever humidity is above normal-we asked that the "middle of the road" items be installed, not the cheapest. Well, they installed the cheapest. Ninth, when Jerry Brown & Co. came back into out house unauthorized (after we told our general contractor we did not want him back in our house), he simply re-caulked the tub spigot while simultaneously leaving large globs of clear caulk on our new bathroom floor that I had to clean up. I don't understand why I have to do work to either complete or correct work that Jerry Brown Heating & Cooling LLC has done in my house after I have spent about three grand for them to do properly in the first place. Tenth, The tub surround is not fastened completely, and Jerry Brown used clear caulk to seal the surround, thereby leaving the appearance of large gaps all around the tub surround. Eleventh, We had a new furnace humidifier installed and it did not work properly until the new person we had that examined all of the work Jerry Brown explained to us how the unit was designed to operate. The lack of communication from Jerry Brown Heating and Cooling LLC is astounding. I will be taking pictures and video of the problems at our residence after having Jerry Brown Heating and Cooling LLC working on our house, for legal purposes and for those that wish to view and confirm what I have written. I can only speak of the work done on our home and not other jobs Jerry Brown Heating and Cooling LLC has done on other jobs they have bid on and won. They may have done exceptional work on other properties, however we are completely dissatisfied with the work they have done on our primary residence.