American Aqua

They are excellent and very responsive. I would highly recommend them and I would hire them again.

The estimate was free. It goes with the water softener. They were very informative and kind of refreshed our memory on what the role of the reverse osmosis was versus the water softener so we were really knowing what we were exactly replacing. I called another place and just got a number, no information. I was going to use them until the original company found filters. I called them because the company I had 15 years told me they could not replace the filters -- you have to replace them every two years. Then before I went with another system from another company (because I have been frustrated with my original company) they called and said they did get the filters. Since it is an $800 investment, even though I don't like the existing company I am still going to replace the filters which is $100 versus paying $800 for a new system. I would have gone with American Aqua if I decided to replace the entire system. So I did not have any work done. Their price was the same as the others. They weren't better, but they were the same.

It's going great! It's very easy to call and adjust the number of bottles we need. We've even had someone come out and bring us a couple bottles when we were running low between deliveries! The water always tastes great, very crisp and refreshing. We're happy to have such a great service near by!

They were responsive and excellent!

Very good installation, timing, and cleanliness. Ultimate professionals.

It turns out that they were the company that had serviced the system for many years for the previous owner. They considered us a current client although we technically were not. Our water is hard, the water softener was working fine but we still had the smell. The service man made adjustments and said that if the problem continued we should call the company and he would try something else.

The man who came out was very knowledgeable and courteous. I did not buy the softener from them due to price but I do use them for regular salt deliveries.

The person that quoted the job was the one who installed the job. Showed up at promised times and the work was completed quickly and neatly. The first RO controller was not working properly but they took care of it promptly.

Everything went well with the installation: company representatives came at the appointed time, were professoonal in manner, sensitive to our needs. We have had no problems with the water softener installed in the year since installation. We have used the salt delivery service of American Aqua for the past year. The deliveries are on time and the delivery men are polite and courteous.

At least have the decency to call you potential customers back after they call and email you.

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unknown

Tested water and recommended system based on water quality. Representative recommended softener only and explained that we probably did not need a reverse osmosis filter system unless we really wanted one. Quoted fair price with no attempt to upsell. System delivered on time and installer was neat and professional. They do offer competitively priced salt delivery, but I did not want to wrestle 80 lb bags of salt into the unit.

They are very nice, polite, and area great company.

The good news is the water filter seems to be functioning as designed. Metal content is near zero, sulfur odors gone and the taste/feel of the water dramatically improved. So, happy with the end result. The install process, however, was less than stellar. After being told it would take 3 consecutive business days to complete the install, the lead installer was called away to another job two hours into day 1. The remaining 2 crew members set up what they could, then called it a day. Day 2 was then scheduled for one week out, also a Thursday. On day 2, the system was activated and "fired up," but with unreconciled error messages on the controllers. Over the weekend, we had excessive air in the system and black "sand" coming out of our pipes and into our sinks and tubs. (We had been advised that we would notice black sand in our toilet bowls for ~24-48 hours.) On Monday morning I called in our concerns re: air and sand and nobody got back to me until the crew arrived on Wednesday to complete the install. The air/sand issue was explained away as a result of the system not backwashing in a week (should be every 3 days), with zero recognition of the inappropriateness of leaving us hanging and/or failing to respond to our phone call. In the end, the three day process consumed 14 calendar days with delays the result only of vendor scheduling limitations. The quality of the plumbing, electrical and logistical work surrounding the install was also problematic. The plumbing work in the utility room does not present as particularly professional and one gets the sense that the approach taken was to avoid soldering. This path of least resistance approach extended to the electrical work. Although there was a junction box available in the ceiling for a clean install, the team chose to run an extension to an existing ceiling outlet controlled by a wall switch, the end result being a switch on the wall taped to the on position and a shop light that had to be unplugged until I implement a different solution. When it came to running a drain outlet hose through a wall, the installer had to be pushed to complete this part of the job - it wasn't easy and required some precise measuring and drilling - but I hovered to make sure it got done. Unfortunately, I was too late to save my floor molding from his careless and hasty drilling when a 4 foot length of molding could easily have been removed. Finally, we got hit with a $500 billing add-on for a large plastic drain pan with no advance notice or discussion of alternatives, again totally consistent with the path of least resistance approach taken on this job. Bottom line: a drawn out process, poorly planned, poor communication, careless engineering, a $500 billing surprise, the occasional shake of the head at the plumbing in the utility room, and residual homeowner responsibilities to professionalize the electrical approach and replace the floor molding, but nice clean water.

I have American Aqua deliver my salt once or twice a year. The price is great and the delivery driver always humps all the salt down to the basement and into the softener room. It's a really nice service and doesn't really cost any more than buying salt and loading myself.

Their service were good. There are no complaints. They did what they were supposed to do and finished at the time frame we gave.

excellent, they were on time, professional and did what they said they would do, I would highly reccommend them.

I never have had an issue with this company. They always go above and beyond.

I will now use less salt and always have softened water. The installers, CJ and Garrett, were very good at what they do and very friendly. Garrett even swept the stairs for me without asking. I have been with this company for 20 years. The employees are like family to eachother and it shows in their workmanship. They also have a drive-through for convenient pick up of salt and water. I would highly recommend this company to anyone. It is very stable and growing.

Great company with great employees. Very honest, helpful. I had 3 companies out & they are by far the best.

Update: I was contacted by a marketing representative nearly 2 YEARS after the work was done. The marketing rep was belatedly trying to make things better and she sent us 2 large 80 lb. bags of salt in an effort to apologize. The problem is that the technician, once again was clueless. Although my father in law fixed most of the problems listed below, the unit has continued to consume salt at an alarming rate (40lb. per week minimum with only two residents). After I explained, the technician INCREASED the hardness settings causing the problem to worsen (what I asked him to do was DECREASE the hardness setting). After several hours of searching, I located an owners manual online and made the correct adjustments myself. The problem with this company is that they seem to lack procedure, quality control, and follow up systems. They have grown too big to simply operate like a "mom and pop" organization. Technicians should be given some sort of checklist to ensure that work is done properly, new owners should be given a manual and a minimum of instruction as to how the unit functions (and how to adjust basic settings, deal with power outages etc.). Each service call should be followed up by mail or phone and returns for work poorly performed should NEVER result in a $150 service charge. Original Notes: Every encounter with this company was a complete disaster. We purchased a home with a non-functioning water softer (rented by the prior homeowner) and almost immediately began receiving "over due" notices. When I explained that the unit was not working, the manager seemed skeptical and eventually sent out a technician. He, of course, said that we needed a whole new system. When he installed the unit, the technician left all 3 of the recharging drains to drain on our floor (not into the floor storm drain). The units never seemed to really impact our water quality so I called for service and was told that the next appointment was more than a weeks wait. When the technician arrived, we insisted that he test our water -- surprise -- the units were not working. To get the units repaired -- would require another technician who couldn't come out for several more days. The service manager consistently acted as though we were overly demanding and repeated the refrain "we are booked... are you sure that you have a problem..." Terrible service. Follow up comments: When we called to report this the problem, the technician simply told my wife the unit was working properly (I guess a wet floor is normal). My father in law was able to fix the leaks on the salt tank as well as the level adjusting float in the tank. The malfunctioning float was causing the water to flow too high (into the leaky overflow tube). As soon as I can find a competitor, I will terminate this contract.

The company that our home's previous owner used had negative reports with the Better Business Bureau for issues of service and contracts. We decided to interview 3 vendors and received a list from Angie's list of vendors with good records. Of the 3 vendors we interviewed, American Aqua had everything we were looking for: Great Product, Great Price and Great Customer Service. Our sales professional Rick is certified at the highest level in his field and he threw in extra bags of salt to seal the deal.