T. P. Customs

Corian countertop was of correct color including continuous sink. First piece of Corian countertop had curved edge and continuous coving of backsplash. Second piece of Corian had backsplash continuous or coved on left side and non-coved right side back splash. Instead a piece of non-continuous Corian was glued to right wall . T.P. Customs owner Tony Proctor challenged owners that coving both left side of backsplash and coving right side of backsplash was "physically impossible to do," that he would rather "do what is right rather than what looks good," and he asked owners had they "ever seen both left sided and right sided coving?" T.P. Customs fabricator stated he had "18 years experience." T.P. Customs stated that removal of Corian countertop and to do what owners had originally requested and was in writing would be at an additional cost and could not be guaranteed, nor could T.P,. Custom guarantee no damage to owners property to do work on site. Owners told their building contractor that the work by T.P. Customs was unacceptable. Owners contacted other companies: Petoskey MI Home Depot's Kitchen and Bath design consultant Denise Stevens contacted their Corian vendor and another fabricator who stated that coving a kitchen countertop's backsplash on both left and right sides was possible to do and had been done several times. Petoskey MI Lowe's Lin DeVaun showed owners via a computer program that generates Corian plans how a kitchen countertop backsplash could be coved on both left & right sides, and had exhibit of left and right coving of kitchen backsplash on site. Owners discovered on-line that Dupont the producer of Corian holds the patent to "coving." Owners presented the above information from other companies to their building contractor. T.P. Customs had said work requested by owners was "physically impossible." Owners would never have work done by T. P. Customs. T.P. Customs gave incorrect information, and rather than correct the work done incorrectly stated it would cost more to do what was originally requested in writing. Owners' building contractor shared with owners that the day of installation of countertop by T.P. Cusotms, the fabricator had an airplane flight to catch to judge snowboarding in Utah, and quick installation with placing a loose piece of backsplash uncoved resulted in unacceptable work. Owners would state "buyer beware" regarding Tony Proctor and T.P. Customs. Proctor insulted owners' intelligence and experience (owners stated that they had owned a Corian kitchen countertop 20 years ago). Proctor insinuated with a snicker when he stated that owners' property of newly done flooring in living room couldn't be guaranted not to be harmed if he had to correct countertop on site. Proctor stated that he would need to be paid more money to correct the countertop which was a mistake he had made. Proctor's attitude, his disrespect for husband and wife owners' knowledge, his four -letter word language and threat to owners' property is unacceptable and unprofessional behavior.