Terrible service. Ordered fence in November 2016. Job was finally done in August 2017. Didn't cancel because of cancellation fee. Wouldn't show up when he promised. Avoided phone calls until it was time to pay him. Fencing sat on our back patio all summer until finally finished in August. We only had one side of our yard done. And the whole reason we finished fencing our yard is because we got a dog. There is such a big gap by the gate that our dog can get out anyway. Why bother calling them to fix it because I know Giles won't do anything about it anyway. Also, provided the same type of service to a friend. Unfortunately, we hired him around the same time, so neither of us knew how terrible he would be to work with.
Description of Work: Privacy fence installation
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$4,000
Dave W.
01/2018
1.0
fencing
+ -1 more
Lousy ! Would never recommend him . He uses the St, Clair Post Office as his address. Unit 307 is not a suit number, it is a box # at the Post Office. Nice scam......collect a deposit and not preform knowing the job will be cancelled and then keep part of the deposit. My case it was $900 for him not to follow theough.
Description of Work: Failed to appear to do the job a stated. Took $2900.00 deposit and KEPT nearly $900 for cancelling the job. Cancelling was after notifying Giles of overall dissatisfaction. His response was "will be out Dec 20" of course, he was a NO show and no calls. On Dec 26 we cancelled him ! This all began on Nov 7, 2017
Rating Category
Rating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Lisa R.
06/2015
1.0
fencing
+ -1 more
unknown
Description of Work: Asked for an estimate. Did not respond at all.
Rating Category
Rating out of 5
responsiveness
1.0
Jason T.
09/2013
4.0
fencing
+ -1 more
They were good. Their communication was quite poor though. I knew the guy from high school. The cost of the service was more than $1800.
Description of Work: I used Sterling Fence to install my fence for me a year ago.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Thomas G.
08/2013
5.0
wrought iron, fencing
+ 0 more
Excellent service and, although expensive, comparable to other fence companies. I intend to use them for my fence replacement and will update review once completed.
Description of Work: Provided estimate for fence replacement
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Anthony B.
05/2012
5.0
fencing, wrought iron
+ 0 more
From my first call to it's completion Sterling fence Co. was professional, true to there quote and provided expert installation with high quality materials. Project Manager Giles Crouch pulled all the necessary permits, presented detail plans to my association for approval and made sure he was present for our city inspector. He was always on the job site making sure our plans were executed. It was an easy check to write because it all went so smooth.
Description of Work: Sterling Fence Co installed over 180 feet of aluminum fencing around my home
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Service Categories
Fencing,
Wrought Iron,
Fencing Driveway Gates,
Animal Fencing
FAQ
Sterling Fence is currently rated 2.5 overall out of 5.
Sunday: 9:00 AM - 3:00 PM
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 3:00 PM
Sterling Fence accepts the following forms of payment: Check,MasterCard,PayPal,Visa