Royal Oak Heating & Cooling Inc

From start to finish, an outstanding job. The proposal for this complex job was provided by the owner, after a careful review and answering all of our questions. The installation required days of effort by a knowledgeable, friendly and highly trained crew. There was a lot of construction required, inside top to bottom, and outside. When the job was complete, our home was restored to the state that it was in when the job began. This was our second major job in our more than 20 year relationship. My expectations were exceeded, again. Highly recommend.

They came out got it started but went out again they came back they said the code it was giving could be a few things and without being there when it went out couldn't be sure so they replaced a gas valve (most likely cause) but it went out again when they came back it happened while they were there it was a circuit board, they replaced it and no problems since.

Smoothly; workers were very friendly and responsive to questions; work was performed in a clean manner. Follow-up questions were promptly addressed.

They are local company. They are reliable.

Excellent! Scott the co-owner who quoted the job asked many questions in order to recommend systems and explained suggestions. The installers were prompt, neat and very accommodating to some work I needed to do once the old systems were removed. I highly recommend them

Great. They were wonderful and completed the installation perfectly. Will definitely utilize Royal Oak Heating and Cooling in the future.

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Job took two two trips. I was given an appointment after 5 but not told that there was a stiff after hours charge - did not need a show that bad. I called the dispatcher about this and the after hours up-charge was removed with no argument. Anyway the repairman did not have the right part to fix so need to come back the next day. So he came by the next day with the part, however, the part did not fix it, so another guy brought the actual needed part and hot water heater is now fixed. Fortunately the two parts were still covered by manufacture warranty so there was no charge for parts. However, they charged $40 for "part pick up". They charged 2 hours labor which was very fair. But what surprised me was a $64 diagnostic fee on top of the total bill. Since I hired them for the job, one would think the diagnostic fee would be waived since I paid for the time to do the diagnostics and repair. So the $40 part pickup fee and the $64 diagnostic fee turned a reasonable repair price into what I feel was a high repair price. I guess I was spoiled by my prior repair guy that would come by just about anytime I needed him and was fast and cheap ( once he came by July 4th to fix my air condition for a total price of $178 for 2 hours work and a small part). Unfortunately after 10 years of using him, all his phone numbers are disconnected. I hope he is retired and not something more serious. Bottom line, if you use this company, go over what you will be charged for so there are no surprises.

Great! Had the part needed and completed the job in one visit.

It was a good experience. I was satisfied with everything. The price was fair, they came out promptly, diagnosed it and I didn't get a sense that I was being bled dry or anything like that. They charged me about $800 for the blower motor. It was pricey. I checked it out online and it was fairly typical. I would give them an unqualified recommendation. The price seemed fair, but not outrageous.

The team from Royal Oak Heating and Cooling were fantastic. They helped us quickly and efficiently. They helped us by special ordering a specific motor we needed. Great work and extremely professional.

Installer came and inspected my HVAC system (newly purchased house) to see why the C wire was not delivering power to my new Nest thermostat. Saw the wire was a combination of old and new (spliced) 4 and 5 wire. Ran new wire to my thermostat and hooked everything up. Installer was happy to answer any questions I had.

They did a pretty good job. There was a couple so he never handled them right away he came back the next day.

It was a tune-up and I think they may have done some minor work. It was under $100. We've used them for many years. Once a year I have them come out and check the system. They've always done a decent job. There was no emergency or anything. I was happy with them. I'm assuming they're competitive, I didn't try and shop around. Since we never had any major work and these service calls are always in the neighborhood of $50-$70, I'm assuming it's competitive. I think they were on time. I wasn't there when they came over, but I didn't hear any complaints from my wife. We were happy. We've used them several times. If they weren't doing a good job, we wouldn't ask them to come back. If they would have left a mess, I'm sure, my wife would have told me about it.

Went very well, I was employed in the industry years ago and these guys did a first class job.

We had an issue that we've been told by other companies but no solution on how to fix. I was very hesitant to just have a company come out and look at it again and say the same thing. My husband called and asked to speak to a technician or owner to describe the problem first to see if it is something they specialize in and do a diagnostic on air flow not just the furnace. my husband was pretty sure he spoke to an owner and was assured it was something they could fix. An experienced technician came out the next day and new the issue within 5 minutes and it was fixed in 4 hours. I was very leery at first that was the issue but he assured us he was 99% confident he knew the issue. He was right! It has been a week and our air flow issue is resolved and we are very happy. We will use this company going forward for any heating and cooling needs. THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

As promised, I received a call from the office informing me that service tech (walt) was on the way. Walt arrived when promised. Tech was neat, courteous, and knowledgeable. ROHAC was contacted because the furnace was not operating, and their ad indicated that they were specialists on hot water and steam systems (yes, they are) While the tech was here, I explained some other concerns that I had. Walt addressed my concerns. He was able to affect repairs in some areas rather than just replace costly system components (which had been the case with our former, and I do mean former, service provider). Where other techs visiting our house made guesses, Walt knew what was required. I figure I saved between $500-$700 by contacting ROHAC, and my furnace works great! I will always call ROHAC for my future furnace needs.

First of all I was impressed a couple of years ago when I called RO for an estimate but I wasn't ready at the time. I called them again earlier this month and asked them for an updated quote. They gave me specific model numbers, explained where piping would be run for the venting, offered me options and explained that I would get the very latest model of one of Bryant's high end furnaces that just came out recently. It's model 926T which is 96.1% efficient, has variable speed blower and 2 stage heat. The house has never been this comfortable. Having a furnace that can run at slow speeds means it raises the temperature gradually and there aren't and quot;cold spotsand quot; any more. Having a 2 stage burner means it is using less gas at low speed. I expect my gas bills to go down by about 20% as I had a 70% furnace before. I expect my electric bill to go down as well. I had to call them out the following day for a broken furnace at another property. They came quickly, found the problem, got the furnace running though it was making a terrible noise. They then returned once the new part came in and got the furnace fully running again. I never expected to have a service call the very day after the install and it was murphy's law that my other furnace would die the day after I got a brand new one at my primary residence. I have high confidence that if I ever need service these guys will take good care of me. I was tempted not to give them highest mark for responsiveness because they switch to an answering service at night because they are a smaller company. This meant I had to wait a bit for someone to come in their office to actually dispatch a repairman. It would have been a better experience for me if they had a 24 hour dispatcher like some of their competitors but the fact that the work was done quickly more than makes up for the fact these guys are a small outfit so I've gone ahead and given them the highest mark for responsiveness. There doesn't seem to be a way to attach photos to these reviews or I'd post a photo of the install they did. They truly did a professional job. All wiring looks neat and is properly secured with clamps. All piping is secured with clamps. The flow through humidifier ties into the hot water which offers better evaporation. I highly recommend Royal Oak Heating and Cooling. You can trust them to do professional work.

They do an excellent job. They are very professional, give great advice, and there is not a long wait for the service.

Called multiple companies but no use. Called Royal Oak Heating company. Scheduled an appointment. Paul called me at 10pm in the night, he asked me some basic questions about the problem. I explained him about the issue and furnace not working till I was holding the switch. He then explained, I need to close the furnace door properly so that switch can activate. I was not aware of this and no manuals available for this 1990 year furnace. He solved my problem over phone, I am now planning to use them for services on AC and Furnace tuneup.

It went very well. It was outstanding. They were referred to me by a landlord who has 15 properties and has used them for 20 years and I used them and they were outstanding and they were excellent. I would highly recommend them to anyone who is looking for a service in air conditioning and heating.

So-so experience. The service guy looked at the boiler, a leaking baseboard radiator, and a leaking valve on a cast iron steam radiator. He said he'd follow up with quotes on fixing the baseboard and replacing the valve, but I never heard from him again. Ended up patching the baseboard rad myself, and a pan under the radiator is being used until warm weather arrives when I get brave enough to replace the valve myself. I ended up paying just short of a hundred bucks for someone to tell me my baseboard leaks and the radiator valve leaks - which is why I called them in the first place. The service rep also never mentioned other problems with the near boiler piping, such as improper installation of the Hartford loop, improper header installation, and other things. For what it's worth, I specifically mentioned steam heat when setting up the appointment, hoping to get a steam "expert," or at the least, have them tell me they don't/won't/can't service steam systems. For those customers who have steam heat, I'd suggest looking elsewhere for someone who really knows the lost art of steam heating. R.O.H. and C . may be great for hot water systems, general plumbing or other stuff, but leave steam to the experts. Unfortunately, most steam experts died long ago...

Gave me a 3 hour window for service and arrived only 15 min in to it. Tim diagnosed the problem quickly, cleaned a few things to prevent future problems, and was on his way within a half hour. Punctual, professional and quality service. Can't ask for anything more. Recommend 100% based on our experience.

It went great. They were prompt and accomplished the job properly. They also gave me some good information and advice.

The electrical connections and Bryant AC unit was installed well hidden in back of our home. We were very pleased with the entire project and the system works very well. When done each day. It was a very difficult job with 30/ 2" ceiling holes cut with almost no construction dust. All the equipment was contained in the attic which looked like a maze of insulated tubes. They arrived by 8:50 am every day and were courteous, neat and cleaned up.