Northwest Drain Station INC

I was experiencing a problem with an occasional water backup in a floor drain. I called my usual plumber, who snaked the drain. |Unfortunately, the problem kept occurring. That same plumber eventually used a camera in the drain and told me that, to solve the problem, they needed replace a long section of pipe that was buried deep in concrete running down a hallway and into a bedroom of the house. That repair would have necessitated me tearing up carpet, having the concrete floor jack-hammered (lots of noise and tons of dust), having new pipe installed, and then having things put back together. The estimate was for a few thousand dollars. Before undertaking that project, I sought a second opinion and called Northwest Drain Station. Northwest Drain Station was responsive and came out quickly. They inserted a camera into the sewer line and noticed a lot of sediment buildup in the sewer lines that was likely causing the water backup in the floor drain. Northwest Drain Station showed me the video and also explained in detail what they thought was causing the water problem. Northwest Drain Station told me that they could solve the problem by hydro jetting the entire sewer line, which would clear out decades of sediment and junk that was partially clogging my pipes. The great thing about hydro jetting is that it did could be done without any damage to my house. Plus, it was substantially cheaper than the other estimate that I received to install new pipe in a concrete floor. As a result, I decided to have Northwest Drain Station do the hydro jetting. Northwest Drain Station performed the hydro jetting a few days ago. They were professional and responsible and did a great job. I was impressed with their communication and how they kept my house clean during the process. They carefully explained the process and showed everything on camera. It was impressive how clean the pipes were following the hydro jetting. Johnny is good person. He is honest and very responsive and is fast to answer questions. I highly recommend Northwest Drain Station to anyone!

DO NOT USE THIS COMPANY! I am so angry that I have been taken for not only $6,500 but also being conned psychologically since I was trusting their expertise. So, I hope I can save one person from falling prey to these companies: Northwest Drain Station and the company that Northwest Drain Station hired to subcontract the work. The subcontractor was hired by Northwest Drain Station however, this company was not communicated to me. The original quote was $3,200 since they could not locate the clean out from the house to the street. They came out and the back hoe dug out the area and discovered the clean out and storm drain. They told me that they tried snaking the clean out pipe but couldn't clear it. There were no roots only dirt in the pipe. (I even question this now especially since my friend who watched them told me they broke a pipe and he said to them; you will do the right thing?) So, they replaced the old cast iron clean out drain and storm drain with PVC. They came back to me saying that it would be another $2,900 for the cutter and camera. The results came back and they put the fear of God into us saying that there would be major problems if we didn't get it fixed, etc. He led us to believe the cost would be $10k-$15k to repair. It was at the end of the day then Northwest Drain Station came back to us after being gone for over an hour. Then, they told us that it would not be $10k-$15k but $22k. We couldn't believe it. I wish I would have thrown them out. They said that they quoted only for the day and it would be another $300-$400 to come back the next day to cap it off and finish it up or it would take another 3-4 days to repair pipe at the main sewer. Northwest Drain Station played the good guy, bad guy scenario taking advantage of our emotional state of mind. The company came back the next morning and I said no because $22,000 is too much money. Then, he said they were talking about it and said they would reduce the price by $5k. Then, after an hour and half of him talking about how wonderful he was and he had so much money that he didn't know what to do with it, etc. he finally said that I should be okay if I use light weight toilet paper, flush and use water flow frequently to clean out pipes. Again, DO NOT USE THIS COMPANY! These companies are very dishonest. Also, after the fact I found on the internet additional negative reviews for these companies. It seems to be a pattern so buyer beware! I was so upset and lost sleep over this con so please do not hire these companies.

The plumber, Randy, came out on the 10th and had to return with a part on the 11th. We have a 20 year old Kohler toilet and my husband had replaced several parts and we were still having problems with the toilet on and off again. Randy came back the next day with another part which didn't work (they don't make the part anymore, they have a substitute), so he adjusted the parts my husband had put in and the toilet is working great! If we run into another problem with it, we will just have Randy replace the toilet. I would use Northwest again for service and ask for Randy.

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We've been using Northwest for quite a few years now. We schedule him to come out once a year and snake out our drains. He always get things running smoothly and never surprises us with a higher price than we expected. Our clean-outs are in a difficult location, but Johnny always manages to get the job done and is rarely here more than an hour.

They were prompt, and came out within the hour. They got the problem solved, I didn't feel as if it was too expensive. I felt that they were professional.

It went as well as could be expected. I was quoted a flat rate which included the cost of the service call. I think it was around $130, but don't recall the exact amount. The serviceman arrived as scheduled, cleared the line, and cleaned up well. Overall, I was very satisfied, and would use them again.

Overall, it went well. I would definitely recommend them again. They were very easy to work with and professional, explaining everything along the way. However if having a full excavation done, make sure to have them clearly mark the access drain so people see it, no matter what company you choose to use.

I had used this company several times in the past and kept going with them for preventative drain snaking and when we had a back up because they sold us a plan for about $500.00 that gave us "cheaper" preventative maintenance and priority service. The plumber that came out (was the same each time) always recommended we snake every drain. This was ok because I guess they don't know which one would be the problem. To get the drain snake downstairs was difficult, he scratched our side door, and loosened a board on our stairway. It made a very loud clunking noise all the way down the stairway because it was SO heavy. He snaked the drains and left a huge black mess on my walls, appliances and anything else that happened to be in the parameter of the snaking process. I have since had other companies out and have NEVER had such a mess left for me. The last time they were out, it was again around $300.00 and they had to come out again within a month because our drain backed up. I won't be using this company again.

This contractor was very efficient and knew what he was doing. They had some trouble getting to one of the leaks, but they managed to get both repaired nicely. I can easily recommend them to others and will continue to call them whenever I need a plumber.

This company came as agreed and was professional. They did a good job, but I felt the price was pretty steep.

I AM HAPPY WITH THIS COMPANY. I HAVE USED THEM MORE THAN ONCE. I HAVE RECOMMENDED THEM TO OTHERS AND BELIEVE THAT THEY HAVE USED THEM. THEY ARE VERY RESPONSIVE AND PERFORM A GOOD JOB.