Arbor Brickworks LLC

Requested their services through Angie's List special offer. Arbor Brickworks never contacted me. I had to request a refund via Angie's List, which they were good about handling.

They never got back with me after I purchased a Big Deal for their service, so I contacted Angie's List for a refund.

This is the second time I've contracted with Arbor Brickworks and it's now on my "Refer to Friends" list. It's so hard to locate a mason in the first place, then a fella who will educate and charge a fair price. Taylor continues to be "Johnny On the Spot" sort of fella. Very motivated professional with super high standards with his finished product. Don't miss out on this vendor... Atta boy Taylor!

The initial contact with Arbor Brickworks was great, very prompt reply to my call. Taylor came out to my mother's house, assessed the job, gave his opinion on an attractive and durable replacement for the ugly and crumbling brickwork. He gave an estimate of 2000.00 to remove the porch floor and walkway. His crew came out within a couple of weeks and did the work. I was advised that it would take a week or so for the aggregate concrete to be fully exposed, and that they would return to pour a seam between the front porch and the walkway, and a few weeks after that, would return to install a one step hand rail -- charged separately at 300-500.00. After letting the aggregate set/cure, I contacted Taylor because I was concerned about how uneven the surface of the walkway was. There were hollows and rises creating trip hazards. Taylor told me these were just in the nature of the exposed aggregate finish, and offered to do a seal coat for free. But once he came out, and examined the work himself, he agreed that not only was the sunken seam unacceptable, there were several uneven places in the walkway that made the job, in his own words, not up to his standards, and he said he would redo the walkway. The date he set for the re-do came and went; I contacted him and he apologized, said they were busy, and they'd be out sometime in the first half of July. I replied, saying that I understood this was their busy time, and I would be fine with their returning towards the end of the season, late September maybe, to re-do the walkway. I just asked that he schedule the re-do with enough time to also get the handrail installed before it got too cold. No reply from Taylor. I figured that meant he was happy with that suggestion; I was trying to be very fair by not insisting that they spend valuable time during the busy season re-doing the job. In August, I contacted Taylor about scheduling the re-do -- no reply. I have emailed or texted him at least four times -- no reply. I sent one more email asking if he had walked away from this job, to let me know either way so that I could get someone else in to re-do the walkway and install the hand rail. No reply. I've never written a bad review before; I've always found that when you treat people professionally and with respect, they respond in the same way. Sadly, not true with Arbor Brickworks.

I purchased their $99 coupon for Chimney work and I could never get in contact with the company. By email or phone. The last time I called the mailbox on the phone was completely full. Very unhappy with this company and will never use them again.

I was prepared for an excellent experience based on these Angie's List reviews, but unfortunately was disappointed. The actual work performed was good and appears correctly done. Taylor is personable and knowledgeable, and the crew members I interacted with were nice, but I'm not happy that three days after the time promised (and two unanswered phone messages), there is still a ladder, large containers of sealant, various small tools, and a bag of garbage sitting on our lawn. These were left when they finished the job Friday; we knew the patio sealant needed 24 hours to dry, so Taylor asked if they could pick it up Saturday. Fine -- but Saturday came and went, and a call I made Sunday wasn't returned. My husband and I ended up moving all the patio furniture, grill, plants, etc back to the patio ourselves; we should not have had to do this. I'm glad now that we did, otherwise it would all still be piled up on the lawn. The job cost was in line with what I expected. I was bothered, however, that after paying a deposit, with the balance due upon completion, Taylor asked for payment in full just days later, before the job was finished. I expect that as a small business, cash flow and employee paychecks can be tricky to balance, but it didn't sit well with me. My husband agreed to it, though, and Taylor showed up first thing Friday morning to get it. He and the crew didn't come back to start work until after 11 am that day; I was told there had been an emergency on another job. I say that I would work with the company again, because I do think the work was of good quality and the price was fair. But I would do so knowing that I'd have to be more 'demanding' and right on top of things. I'm pleased to see a younger generation passionate about an important trade that requires both knowledge and craftsmanship, but the company's customer service and responsiveness wasn't up to par on this job.

We selected Arbor Brickworks based primarily on their high rating on Angie's list. Their estimate of the rather extensive work to be done on our three story chimney and rebuild of the courtyard walls and adding limestone caps to both seemed very reasonable. They performed all the work as detailed to us in a highly professional and timely manner and within budget. We give them our highest recommendation because we believe you will experience the same total satisfaction with their work.

Arbor Brickworks provided prompt, professional services. I ultimately decided to go with them because I wanted the repair work done right - which they definitely did. Once completed, you could barely tell that repair work had been done.

Work was started on the date given in the quote. Quote was provided within 24 hours of my inquiry. There was a high degree of focus on doing quality work. The owner and workers were easy to talk to and professional. I was very satisfied with the work and would use them again.

Taylor and his crew did a great job. The crew was professional, punctual, and respectful from start to finish. They did a great job matching the brick and handled a difficult repair with ease. I highly recommend Arbor Brickworks LLC.

The provider emailed me and informed me that they didn't service my area. So I have had to go with another company for the work.

Everything went well. Punctual, clean, reliable, and friendly. Work was perfect.

Their work was excellent and fast. Very pleased with the results.

Taylor and his crew were punctual, and very skilled. Our chimney is beautiful, as well as the garage and garden box. Taylor and his crew were very personable, and easy to talk to. It is very apparent that he and his team take pride in their work. We will and have already recommended Arbor Brickworks to friends and family. We will definitely use his Company again for any other masonry work. Thank You Taylor!!!!!!

From the start, the provider's coordination of the work was less than stellar. As part of the "Big Deal" agreement, providers are supposed to get in touch within 2 days to schedule a service date. On the second day, the provider sent me an email message that I'd be contacted within the next week. That's not the expected responsiveness. I did receive a call the following week, and we scheduled a meeting date, except the provider did not show. He called a few days later saying that he'd had a family emergency, which is certainly understandable but the lack of an up-front phone call (or call from a coworker?) still raised further concerns. We scheduled another review date, which went as planned. I had some concern that the provider's main interest was in discussing a much larger job, my front porch, that he estimated at $10000. My current focus was getting tuckpointing work completed before winter. We scheduled a work date for the tuckpointing. This work date came and went, with zero communication regarding the no-show. I emailed the provider, no response. If there's one thing that I find unacceptable, it's lack of communication. Calling / texting / emailing takes seconds. I wasted my time (multiple times), and lost the opportunity to get the garage tuckpointed before winter. I also had a "Big Deal" that was nonrefundable, since I had passed the 30-day limit.

He came out to look at my property and informed me h can’t get to service until next spring

After making this order over a month ago, after repeated calls and messages during work hours, I STILL never got a single moment where I was speaking directly to a person that worked there. I'm appalled by the lack of responsiveness and I'm not optimistic about my chances for getting refunded for a job that never happened.

I was pleased with the initial response and professionalism; however when I asked for insurance verification, he did not have personal medical insurance. I called the general liability insurance carrier and they said that he would need his own insurance (as would his subcontractors), if an injury happened on the job. Since this work carries significant risk, I did not feel comfortable hiring him.

He does great tuckpoint and does respond to emails, but it took him a while to actually do the work. He was very professional and improved the quality of the brickwork on the home.

They did a great job! They were punctual and very cooperative.

Within a day, Taylor had called to schedule an appointment to view the job and give us an estimate. When their job on Saturday took longer than expected, he called and let my husband and I know they would be late and made sure that it would still be convenient. Taylor and his crew arrived, checked out job that needed to be completed, and asked if they could complete it while they were there. My husband and I hadn't expected such prompt service, but quickly agreed. Taylor and his crew repaired the cracks caused by the addition of an escape window in our basement. They worked as a team, were courteous and professional, and thoroughly clean up the area when finished. Taylor explained the service performed, asked us to "mist it" the next day, and to call if we had any questions. So within a five day period we "purchased" the deal, the contact was made, appointment was set, and the job was completed! Excellent service - we would not hesitate to call again when the need arises!

The finished product is outstanding and their professionalism is top notch. They went above and beyond my expectations. They did not cut corners in any way, yet their price was below other estimates. They finished ahead of schedule and communicated with me throughout the process.

Taylor did a great job. I had a few other brick masons out for estimates and he was the only one that said he could repair the broken bricks on a door sill. Everyone else said rip it all out and replace with a boring limestone step. Did a great job matching the existing brick of the house. Also had my front porch tuck pointed and replaced a few bricks as well. Would highly recommend Taylor and his crew!

Perfect! Taylor is extremely professional and my "do-it-yourself" husband who is rarely impressed with contractors was very impressed. You can't even tell the difference between the old brick and the new brick. We will be using them again in the spring when we work on a chimney and have a garage added.

The crew was exceptionally competent polite and helpful. They cleaned up very well, even placing mulch around the foundation of the house and hauled away trash. They carefully matched paint and painted over caulking.