Free Estimates. We've been in business since 1986 and we understand the importance of staying informed with all the latest technology & continued education with the most modern techniques as outlined by the TILE COUNCIL OF NORTH AMERICA. We regularly attend numerous workshops and classes to further our knowledge in the industry, but of course the big benefit to our clients is the thousands of hours working in the field on every type of tile installation possible. WE ARE "LICENSED" EXPERTS IN ALL METHODS OF TILE INSTALLATION.
Description of Work: Installed new tile floor in entry way.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$760
Lauren D.
06/2016
5.0
ceramic tile
+ -1 more
unknown
Description of Work: Had the shower floor retiled. Quality Tile was responsive even though it was a small job and did great work. Very happy with the result.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Sandy E.
02/2016
5.0
ceramic tile, home remodeling
+ 0 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$3,000
Howard Q.
09/2015
5.0
ceramic tile, flooring contractor
+ 0 more
unknown
Description of Work: They installed about 250 square feet of porcelain tile in our foyer, laundry room, half bath and connecting hallways. At our request they installed the durock sub floor in order to match heights of wood floors in 2 adjacent rooms. Dean and his crew did an excellent job and were very accommodating to our needs. We are very happy with the finished installation.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,900
Sue C.
07/2015
5.0
ceramic tile
+ -1 more
unknown
Description of Work: tiled a bathroom floor-excellent workers, on time, worked to make the job perfect.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Blain R.
05/2014
5.0
ceramic tile, home remodeling
+ 0 more
Fantastic. When our project manager recommended Dean and his company Quality Tile, we trusted him as he had not steered us wrong. Quality Tile blew us away with the attention to detail and delivering an A+ end result. Our project scope was extensively tricky in detail and size. Our master suite shower alone can fit four or five people in it, included a bench, and even had a sloped ceiling. Dean spent atleast 8 - 10 hours alone over multiple meetings with us to go over every detail, stone, and accent piece to ensure the project was done right and most importantly would stand the test of time. Quality Tile and its tile artists take pride in what they do and won't leave a job until it is done right. A great example of this was our master bath suite nook where the air tub sat. There is a double arch, one large and one half sized. The half sized arch is inset with a shelf for candles, soap, etc. Originally, we were only going to do tile in the back of it because the cutting required for the curved pieces to outline the arch (inside, outside) would have been too much for an already extended budget. When the tile artists were laying the tile for this, they felt it didn't look right without the curved accents. The artist called Dean, told him, and Dean gave the thumbs up to do what he wanted to make it right. When my wife saw the finished design, she was blown away as was I. Now she has her dream tub cove down to the last accent tile, thanks to Quality Tile. And no, they did not charge us for this extra labor. We have learned that tile projects, when done right, sealed right to prevent water leaks, etc are certainly not cheap. We couldn't fully appreciate this until we saw the finished project and the detail work that went into it. Quality Tile was hands down worth every penny, and we will, without question, hire them again in the future for our next project.
Description of Work: Master bathroom (floor, arched tub nook, full shower w/ bench), Kitchen (backsplash, background design for cooktop area) , Kids bathroom (shower + floor).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$21,000
Response from Quality Tile Inc
These members were great to work with. They had purchased a home and were totally renovating it before moving in. The builder is a friend of mine and we've worked together for over 25 years and the clients designer had some great ideas. The upper level master bath was a one of a kind very large suite with a unique design and some very specific tile specifications. The tile being used was a combination of porcelain tile, natural stone, liner bars, chair rail, mosaic tile, and slab stock marble.The porcelain tile offered no bull nose trim which presented some challenges. We had to get creative in the way we integrated the stone tile and the porcelain tile to trim out the shower and tub area to bring it all together with no rough exposed edges to create the perfect balance of porcelain and stone tile. The designer was great to work with and open for suggestions to not only put together a beautiful end result but to also create a durable lifetime application. The members were also a joy to work for and the wife brought fresh baked cookies. We would like to extend our thanks to our builder, the Angie's list members, and designer for giving us the opportunity to work on this challenging but fun project. We look forward to working together again as there are a few more tile projects our members are considering for the future. Thanks again, God bless, Dean
Jill S.
05/2014
1.0
ceramic tile
+ -1 more
Requested tile services. They came to review the job, gave me a ridiculous time frame on how
Description of Work: Contacted Quality Tile to completely remodel our master bath. Dean and one of his contractors came out and spent over an hour measuring and reviewing the job with us. They gave me a very unreasonable estimate for completion. 5 weeks compared to other quotes from contractors of 1 week. They left the house and told me they would discuss the details of the job and call me back with a quote. I never heard from them again.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
4.0
Response from Quality Tile Inc
I take full responsibility for this unfortunate situation.I take each quote seriously and although I give my best effort to provide the the very best service possible this last review I view as my first "legitimate" negative review as we've received all "A's" without exception for every Angies List client that has allowed us to serve in their home. Although I don't quite understand the part about other contractors indicating the job would be able to be completed start to finish in one week as there was at least a week and a half of tile work alone and in addition to the tile work the whole bathroom was to be totally gutted and remodeled including moving walls, plumbing, electrical, drywall, and painting. The member was totally right to my horror in that they were never contacted again after our initial measure to quote. I am a fully licensed builder however I focus exclusively on tile installation only. When it's a full bath remodel I bring a contractor friend with me. I then inform the client since it's a full remodel that he will doing the majority of the major work and will be running the job and it will go under his contract but if they have any questions they can contact me as well especially regarding the tile installation. I then submit the tile installation quote to my contractor and he puts the whole package together with all the other trades and cost involved and he follows up with the client. I measured the job at 11:00 am and spent several hours pricing out and putting together all the pieces and parts required to complete the tile installation. Working straight through and before breaking for dinner I sent the quote for the tile installation to my contractor friend at 8:38 pm that same night. We do several of these types of measures on a regular basis and he lets me know when a client decides to move ahead otherwise I take no further action. This method has worked out extremely well for us thus far as we've had a close working relationship for over 25 years. However in this instance unbeknownst to me he had become overwhelmed with a barrage of work with his other clients and this job somehow slipped through the cracks and he never followed up with the client. The member never called me nor did my contractor so needless to say I was shocked and surprised when I saw the review. One phone call to our mutual client would have gone a long way and I've learned a valuable lesson in all of this. That is to follow up personally when I am called upon to give a tile installation estimate to any of our valued members even if it is a much larger job going through a general contractor regardless of how the client decides to move it's up to me to follow up and MAKE SURE they have a clear understanding of what my company may or may not be able to do for them. Although my contractor is typically very reliable and a friend as well the members are counting on me personally to follow up with them and when the reviews come in it's a reflection on me and my company. After seeing this review I did follow up with our member and apologized for the way her potential quote was mishandled. I also thanked her for bringing it to my attention and offered her a free service if she would like, such as a back splash tile installation or some other tile service since she now has a general contractor to do her bathroom. I hope she will take me up on this so I can help make up for her inconvenience in some small way. My deep apologies go out to our Angie's List clients. I sincerely try to do the very best job I can in servicing any and all members when called upon to do so. In this case try as I may I've come up short. I will take this review to heart and try to learn from it. Thank you for your continued support. God Bless, Dean
Stanley K.
04/2014
5.0
ceramic tile
+ -1 more
When Dean came to do the estimate he had suggestions that we hadn't considered and which were very helpful. When he and his crew came to install the tile, he made sure to find out exactly what we wanted and he explained this clearly to his crew. He called the next day to follow up.
Description of Work: Tile backsplash installed in our kitchen
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Quality Tile Inc
On this installation our Angies list members had some specific ideas about how they wanted their tile laid out in regards to the feature stripe. It offered some challenges in that the stripe was raised above the other tile and there were multiple outlets to consider. We were able to achieve the desired design by making some minor adjustments and it came out looking great yet being a very user friendly application. It's great to be able to work with so many nice people and to help bring their ideas to life. Thank you for allowing us the privilege of working in your home. Dean
Timothy W.
03/2014
2.0
ceramic tile, marble & granite
+ 0 more
Dean came to my home to provide an estimate to install approximately 57 sq. ft. of glass tile backsplash in our kitchen, as well as, to remove the small granite backsplash pieces that sits on top the granite countertop. The job was quite standard (brick pattern) with no decorative designs whatsoever. While he presented himself in a professional manner, he spent most of the appointment pointing out how difficult the job was going to be and how problematic glass tile was to work with, which I found odd as other tile installers didn't mention this to me. He left stating that he would get back with us in a few days with a quote. After a few days had passed, Dean called and stated the job would take about four days to complete and would and cost in and around the $3700 mark (including labor, material, and tile). To state that we experienced sticker-shock is an understatement as that equates to nearly $65 sq. ft. keeping in mind that his quote was double that of the others we received. When I questioned the price, he reiterated how difficult it is to work with glass and that is what drove the price up. Needless to say I did not use Quality Tile. I did have 2 other estimates and they both came in around $1300 (including labor, materials and removal of granite pieces) and said it was a day and a half job. The company I that ultimately chose is a reputable company and had done all the tile in my home when it was built two years ago, and all of their tile work still looks flawless. Luckily, they were able to provide us with their contractor discount, so out the door including tile and install, the job was $1900. They installed last week and did a fantastic job on the backsplash and I couldn't be happier! Quality tile is a rip off, and I didn't appreciate that he hides his justifications behind his religious quotes and proverbs - it?s not honest. Be warned! [04/03/2014] Apparently Dean did not read my review carefully enough as the $1900 job referenced above was for the glass tile backsplash in our kitchen. The tile previously installed by the contractor was included in the purchase price of our home so I am unable to provide a dollar figure for this work. Clarifying more of Dean's confusion, the name on this Angie's List account belongs to my husband, and I'm the woman mentioned below, hence the strange opening statement.
Description of Work: Provide quote for new tile backsplash in kitchen.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$3,700
Response from Quality Tile Inc
As I carefully read the review it was presented to me with a gentleman's name as written by him even though when I visited the home to give a free consultation and estimate for installation I met with his wife. Unbeknownst to me although the Angie's list account was in the gentleman's name the review was written on his behalf as a member by his wife and not signed. The Angie's list members names are given to the contractors along with the review so we can respond appropriately but are not made available to other members to protect their privacy. In the review it was stated ..."I did have two other estimates and they both came in around $1300 (including labor materials and removal of granite pieces) and said it was a day and a half job. The company that I ultimately chose is a reputable company and had done all the work in my home when it was built two years ago and all their tile work still looks flawless. Luckily they were able to provide us with their contractors discount, so out the door including tile and install, the job was $1900."... To clarify I was never under the impression the whole house was tiled for $1900 and I clearly stated that they chose to go with the $1900 bid which is than 50% more than the 2 other bids that were given for $1300. There are several different degrees of contractors a client can choose to work with. Some contractors do it as a side job or as one of their "many" skills while other contractors do it as their only trade and "specialize" in one area such as tile installation. Some contractors and clients as well have the "it's good enough" approach when it comes to an installation. It is our goal to give our absolute best possible application to achieve a beautiful lifetime installation. Going to the expense of attending all the classes and schooling required to be knowledgeable about your trade and being fully licensed, insured and regulated by the state prohibits competing with unlicensed trades people. It is my hope for these members that they will not experience problems in the future in regards to adhesion failure, poor grout performance, or cracking glass tile around their plug sockets and that their back splash installation will serve them well for many years to come. I'm not saying this clients contractors have done anything inappropriate as they have stated that they are a reputable company. I'm truly happy that they are satisfied with their installation. When called upon to give a free consultation and estimate for tile work I commonly address the challenges of the job and try to make suggestions that may not have been considered previously. We are not always the cheapest bidder nor are we always the tile installation company that is selected to do the project. Either way 28 years in the industry doing exclusively tile installation and the suggestions made from that experience are usually well received by the clients and we keep a friendly relationship. Many of our Angie's list reviews indicate that our clients are happy with the problem-solving and suggestions that are offered such as the one given right after this review for the back splash we just completed for our client. I am never offended if a client chooses another contractor and as we've done so many times in the past we are always willing to help out if things don't work out quite right for one reason or another for the client. We do maintain a 100% "A" rating without exception for all the installations we've ever performed for our Angie's list members. Thank you so much for all the positive support and for allowing us the privilege of coming into your homes to serve.
Cynthia M.
02/2014
5.0
flooring contractor
+ -1 more
Dean was on time. Extremely conscientious. His crew were long time employees. They protected all floors and cleaned up everyday.
Description of Work: Tear out the tile floor, rebuild, retile and grout. Tile installation in the main bath floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,350
Response from Quality Tile Inc
This was a pretty straight forward job. Remove the improperly installed gloss wall tile off the bathroom floor that was coming up due to being mounted directly over the plywood and install proper cement sub flooring then install the new floor tile per the guidelines as outlined by the Tile Council of North America. Tile installation is one area where you just can't skip important steps or the installation will begin to come apart as this relatively newer installation did. These clients were so kind and pleasant to work for. The wife makes aprons as part of her ministry and she blessed me with a hand made apron for my wife. Thank you so much!
Emily N.
01/2014
5.0
ceramic tile
+ -1 more
They did the work very fast, they always showed up on time and got the work done in the same day. They all did an amazing job. They were very reasonable with their pricing.
Description of Work: They did tile in our two bathrooms. They also put me in took with a contractor to redo our bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from Quality Tile Inc
This is a family that had a job transfer and needed to move out of state fast but the bathrooms needed updating before the house could be sold. As soon as the bathrooms were completed the second buyer that came through bought the house on the spot. It was great to be part of their exciting new venture. Wishing them all the best in their new home on the east coast.
janice N.
01/2014
5.0
ceramic tile
+ -1 more
They initally came to our house with the different options. Once we decided on what we wanted we set up the installation for two weeks later. They completed the project in about three days. Everyone we worked with was professional and on time.
Description of Work: They took out the old tile and put in new tile in front of our fireplace and in our vestibule.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,100
Response from Quality Tile Inc
This couple had just repainted the inside of their home and decided to update by installing new tile over the existing slate tile in the foyer and on the fireplace hearth. I showed them some samples and they choose a nice tile but it was a disappointment when upon examining the existing slate we discovered it to be unstable in the foyer making it unsuitable for the tile over tile application. The demolition could potentially send dust throughout the home on new freshly painted walls. However we were able to tarp off the area in the foyer and keep all the dust out of the house. It really modernized their home by getting rid of the old slate and the tile they choose looked beautiful. It was great to see it all come together for them. Thanks so much for allowing us to work in your home.
Mark B.
11/2013
5.0
ceramic tile, flooring contractor
+ 0 more
Dean came very quickly and gave an estimate. He had great communication. After giving him the go ahead, he ordered the appropriate tile. I had done the research and knew where to match the tile. Guys came in 4 days later. Came in, took care of the tile and weren't bothered by my dog. Finished up next day in the morning. I wouldn't even noticed they were there with the exception of the work. Area was left clean and dust free. And our vanity was done within one week of the original call.
Description of Work: Quality tile matched tile in an existing bathroom, extending it to a vanity area. They ordered the correct tile and placed two new door steps with the tile leading from the bathroom to the the vanity area and another to the closet. Matched the grout as well
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from Quality Tile Inc
This was a fun job. Our client had recently moved into his new house. He did his homework and alredy located the matching tile to extend his master bath floor tile to include a vanity area separated by a doorway with a threshold. It came out great and you couldn't tell where the new tile started and the old tile left off. He had a good idea to extend the tile as it brought the two areas together and it was great to be able to help make it happen. Thank you for allowing us to be a small part of making your new house your home. God Bless you and your family.
Peter Y.
10/2013
5.0
ceramic tile
+ -1 more
Dean is one of a kind. His demeanor is very kind and good hearted. Our timing was a little bit difficult so we couldn't go with him but otherwise, I would hire him without even thinking twice in the future.
Description of Work: We contacted Dean to tile our backsplash.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Robert C.
10/2013
5.0
ceramic tile
+ -1 more
Great job. Done well, very punctual and very nice to work with. Followed up with a phone call to make sure everything was done right. Highly recommended.
Description of Work: Installed porcelain tile in basement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Response from Quality Tile Inc
It was great working with these clients. They had flood damage and called on Saturday to see if we could get their installation done ASAP because their TV room was all tore up and another contractor they had initially hired kept putting them off. We were able to finish their installation by the following Saturday. Our work can be very rewarding and Angie's List is a great resource for putting people together. Thank you for the kind words and the opportunity to serve.
KELLY Z.
09/2013
5.0
ceramic tile
+ -1 more
Installed flooring in main bath. Prepped the floor first since it was down to subfloor. Even offered to come back once vanity is installed and install the last pieces of the bullnose tile. Very happy.
Description of Work: Installed Porcelain in bathroom
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$758
Response from Quality Tile Inc
It was our pleasure working with these clients. In receiving other bids they were told that the floor thickness would be a problem. We were able to help them overcome some issues with the floor height and achieve a solid permanent installation. Every tile installation is unique and simply one method is not applicable to all installations. It's very important to be skilled in all aspects of tile installation. We've been in business since 1986 and we understand the importance of staying informed with all the latest technology & continued education with the most modern techniques as outlined by the Tile Council of North America. We regularly attend numerous workshops and classes to further our knowledge in the industry. Colossians 3:23 Whatever you do, work at it with all your heart, as working for the Lord...Thank you and all our Angies List members for allowing us to work in your homes.
Jane D.
09/2013
5.0
ceramic tile
+ -1 more
I had a very good experience in dealing with them. They're willing to work with their customer. They'll try to work with them to get the price that they want and come up with new ideas and things like that.
Description of Work: I got a quote from Quality Tile, Inc. last week for ceramic tile.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Response from Quality Tile Inc
This job ended up coming out beautiful. Our clients wanted to do away with the old out dated tile and modernize with new tile. They waited for a bit before they wanted us to get started to go to an out of state venture they had been planning. But once we got started everything moved along very smoothly and they did choose a beautiful tile. The experts say that your best remodeling dollars are spent in the bathroom and/or kitchen and I can see why. Their bathroom is now modern and beautiful increasing the value of their home. Thank you for allowing us to help bring your ideas to life in transforming your new bathroom.
Owen R.
07/2013
5.0
ceramic tile
+ -1 more
The job went very well. From the beginning when assessing the previous installer's work in our bathroom, Dean was always honest and up front about the challenges we faced. I have to give him credit for being willing to step into someone else's mess. We are very grateful that he took on the job because he saved our bathroom project! I had chosen beautiful tile and trim, and we were devastated with the work done by the previous installer. It was a complicated job but it was well worth the time, effort and expense once it was done. After determining how much of the installed tile and trim needed to be removed and talking about how I wanted the walls to look, Dean and his group of skilled installers got to work. They always treated our house with respect and put down drop cloths to protect the carpet. They were always friendly and efficient with their time. When I had questions, they were willing to explain what they were doing and why. Our before and after pictures are amazing. As I said, they saved our bathroom and brought to life what I had originally envisioned.
Description of Work: Dean's crew dismantled and painstakingly installed wall tiles and trim pieces that a previous installer had done poorly. They corrected the previous person's mistakes and finished the bathroom project in a timely manner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Response from Quality Tile Inc
This bathroom installation was very challenging in that we had to determine what portion could be salvaged, which areas had to be torn out, and how much more additional field tile, bull nose tile, and the more costly special order feature tile would be needed to complete the project. Our clients had the unpleasant experience of a poor or maybe just inexperienced contractor that had to be asked to leave the project. There seems to be a trend since the downturn in the economy that we all experienced over the last few years in that many people who were displaced sought to go into various aspects of the building industry. Unfortunately some tried tile installation and although may have had good intentions it's a specialty area of construction and requires a long hands on training apprenticeship period and it takes a highly skilled tradesman to install tile properly. In other cases some builders that do the majority of all the work in a bathroom or kitchen (but normally sub contract out the tile installation to seasoned skilled tile contractors) have attempted to do the tile work themselves in an attempt to economize with less than desirable results. In most cases these two scenarios were all done with good intentions. However now that the economy has picked back up we are still seeing some instances of this. We were called in just last month to clean up and repair a brand new just installed very large floor in Northville and it was several thousand dollars of additional expense to the home owners. Although it's not always enjoyable to take on another contractors mess we are happy to help out when ever we can. I think the last three or four years has created a lot of work for professional tile contractors as now the improperly installed tile is starting to fail in many applications with the worst being in bathrooms where improperly installed tile can become a major health concern with mold and mildew. We've receive countless calls regarding shower pans that are now fully saturated and starting to leak (it takes about a year or two before it starts showing up and leaking down stairs or through the walls). Once it's visible it's already too late the damage is done and it's time for demolition and removal of all mold affected areas. Fortunately for our clients on this bathroom project they spotted the poor workmanship before completion of the job. We were able to salvage their bathroom tile project and thankfully achieve a beautiful result. They were great to work with cheering us on the whole time. It's actually very rewarding to be able to make someone's vision come to life. They were kind enough to invite us back to install tile on their fireplace hearth as well. Unbeknownst to us they were Angie's List clients. We would like to say Thank You for the kind words and for the opportunity to work in your home. We are truly grateful for all our Angie's List clients and the positive uplifting words of encouragement. Proverbs 3:5,6 Trust in the Lord with all thine heart: and lean not unto thine own understanding. In all thy ways acknowledge Him and He shall direct thy paths.
Kelly C.
06/2013
5.0
ceramic tile
+ -1 more
I had a very good and positive experience with them. The guy had actually matched the quote I had gotten from another company. He called the next day to follow-up to make sure that everything worked out.
Description of Work: Quality Tile replaced some tile that had fallen off in the shower.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Quality Tile Inc
Thank you for allowing us to work in your home. Although this wasn't a big job it's very rewarding to put a non working bathroom back together and make it fully functional. We are often call upon to clean up or repair work done by other tradesmen and we do our best to do what we can to get the project to a workable and presentable level and in some cases prevent further damage. Thanks again, Dean
Leslie & Mark W.
04/2013
5.0
ceramic tile
+ -1 more
The demo team completed their portion of the job in one week and the tile crew came in the second week and finished without any complications. During the third week the glass company installed the glass and shower door. Both Dean and Chris followed up with us to ensure that we were satisfied with the job. That we were!.
Description of Work: From the first moment that we met Dean and Chris and reviewed what my wife and I wanted to do in our bathroom, we knew who we were going to use to do the job. From the first time we talked, we were offered suggestions and we incorporated those suggestions and the job looks great. We were not disappointed in our choice on who we chose to come into our home and take control of the project. I read the “F” review and while the quoted price was not the cheapest, you get what you pay for and we sure got what we paid for. A fantastic looking bathroom that reflects quality workmanship! We highly recommend the company. Mark & Leslie W.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,500
Response from Quality Tile Inc
It was a joy working with these clients. From the beginning I could tell that this would be a good fit for our company. They requested suggestions regarding design and application and had some specific ideas of their own. They were receptive to the suggestions made and between their initial ideas and ours the bathroom came out beautiful. It's a master bath suite with a stall shower that connects to a deck tub and has a connecting separate toilet room. The linear mosaic glass and stone tile made for a beautiful accent in the shower and around the splash of the deck tub. The slab stock marble that we supplied for the shower curb, knee wall cap and threshold turned out to be a perfect match to compliment the tile that our clients had already purchased. The Euro clear glass shower door and surround over the knee wall was the final touch. Thanks so much to our clients for giving us the opportunity to work in their home. Isaiah 26:3 You Lord give perfect peace to those who keep their purpose firm and put their trust in you.
Barbara P.
12/2012
5.0
ceramic tile
+ -1 more
From our first phone call to the owner, Dean Skewes, our interaction with him was completely professional. He came out promptly to give us an estimate and to discuss the details of the job. He gave detailed answers to our questions and impressed us with his knowledge of the tile installation business (not just a salesman). In particular we discussed how to approach the master bathroom, which has one wall tiled to a height of 3'. Because it was an overtile job, a standard installation of new coving would overlap the bottom few inches of the wall tiling, which we did not want. Dean made several initial suggestions, including that we look for through-body porcelain tiles that could be cut down to make bullnose tiles to fit yet preserve the surface appearance. After a couple of trips to the tile store and phone discussions with Dean, we suggested instead a conventional tile with a 6" cove base that could be cut to bullnose. Dean was receptive to this idea, so we selected tile we really liked with available 6" cove base for the job. Tile installation was timely, the installers started about a week after Quality Tile received the tile (it was not a stock item and had to be ordered). Dean came with the installers the first morning to give them instructions and make sure everything was going well. The first day they removed the tile and base from the 1/2 bath and retiled it, and did the tile over in one of the upstairs baths. The next day they came back to grout the two bathrooms. Day three they sealed the tile and grout, and on day four Dean had arranged for a plumber to reinstall the toilets. With the first two bathrooms completed and functioning, they then repeated the process with the master bathroom (with the wall tile). The new tile floors look great, including the section below the wall tile. The installation job went smoothly. The price for the job was not the cheapest estimate we got, but we feel that it was worth a little extra because they really knew what they were doing. The only problem was discovered a day after they finished, when we discovered a small scratch in the paint of the upstairs bathroom, such that the darker paint below shows through. We will have to touch up this area with paint.
Description of Work: Retile the floors in 2-1/2 bathrooms. 1/2 bath included removal of existing tile and concrete base. 2 upstairs bathrooms were tiled over existing tile floor. All included removal of exising 4" cove base and replacement with 6" cove base. One upstairs bathroom was complicated by having one tiled wall - cove base pieces had to be individually cut to fit below the existing wall tiles.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Response from Quality Tile Inc
This custom porcelain tile installation went very smoothly but did involve tearing out the old tile and concrete flooring and sanitary base in one bath and tearing out the existing sanitary base in two other baths prior to installing new concrete, tile, and sanitary base in the one bath and new tile and sanitary base in the other two baths. The job also included removing and replacing three toilets. Unknown to us we must have slightly nicked one of the walls in the tear out process. Seeing our review I was made aware of it so I followed up and visited with our clients the next day and they couldn't remember where the spot was to show me and that the husband had already touched it up. He told me it was a 10 minute job and that included getting the paint out and putting it back. We all had a little laugh over it. Then they told me how happy they were with our service and how much they really liked the new floors (they did pick out some beautiful tile). Then they told me that they would be calling me once again if they ever have any tile work in the future. We would like to say thank you to these customers because it is so rewarding to be able to perform a permanent installation for such nice people. We are truly grateful for all our Angies List clients and to have been able to serve since 1986. Thanks again, Dean
Alfred J.
12/2012
5.0
ceramic tile
+ -1 more
They were a couple of thousand dollars more than the company that I chose. They were very professional and on time. They called back quickly. They were on time. I would consider using them in the future.
Description of Work: I called Quality Tile and received an estimate. They came out in September or October. It was for a complete master bath remodel.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Owen R.
06/2012
5.0
ceramic tile
+ -1 more
Dean worked with us to determine ehat was wrong and what needed to be fixed. He scheduled the work, brought in his crew to fix the issues, and cleaned up after himself.
Description of Work: I had another tile person tile my master bathroom and they did a terrible job. Tiles were crooked, edges were off, grout was not smooth. I called Dean to fix the problems. He provided his thoughts on what was acceptable and what was not, brought his crew in to fix the problems and made it right. Another reviewer brought up his prices. I want to add that after you have a trademan who did not take pride in his work, you are happy to pay more for the quality work. I know if dean does it, it will look good and last.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Donald D.
06/2012
1.0
ceramic tile
+ -1 more
This guy gave me an insanely high quote. He wanted $9 per sf to lay ceramic tile, and $5 per sf to tear out the old tile. This is MORE THAN DOUBLE what I had been quoted by two other tile men. When I asked him why his price was so high, his answer was "that is what we get..." He is taking advantage of people who don't know any better. He may do good work, I wouldn't know, but so do the people who charge half as much.
Description of Work: None
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
5.0
Response from Quality Tile Inc
Hello my name Dean Skewes and I received a call on Monday 6/11/12 from an out of state general contractor who asked me to give him a rough phone quote for a commercial office main entrance area. The job involved ripping out the existing 8 x8 ceramic tile that was on a straight lay traditional pattern with standard grout joints. Then installing new 10 x 16 porcelain tile on a brick pattern. I indicated to him I could only give a very rough estimate without actually seeing the physical job site. So I then inquired about the size of the job and quoted him a very fair price taking into consideration all the possible scenario’s for this particular project. The call lasted perhaps 3 to 5 minutes. Although I feel it's not fair to give a bad report against me and my company after only a short phone conversation and never having met personally or worked together I hold no ill feelings toward him. I feel it's just not fair to my clients to offer a low price over the phone then come to the job site and tell them it's going to be considerably more than we talked about. That's why I typically don't like to give phone quotes but when the client insist then I must consider the possible realm of the project. This particular project offers many different issues that MUST be addressed to insure a permanent solid installation including but not limited to the following: Type of tile being installed. This client requested a 10 x 16 porcelain tile (not ceramic as he indicated) installed on a brick pattern with a tight grout joint. When installing porcelain tile the proper thin set (setting material) must be used. Ceramic tile is set with traditional thin set but when setting porcelain tile the installer must use a polymer modified thin set due to the closed pore body of the porcelain tile. Of course the proper thin set is considerably more expensive and if standard thin set is used it may even last a year or two but eventually the whole floor will lose contact (adhesion failure) with the porcelain tile. We have replaced countless relatively newer floors where standard thin set was used to mount porcelain tile, and we still get calls from more clients asking us to come and replace their floor do to improper setting materials. Most elongated tile such as the 10 x 16 porcelain tile the client was requesting we install and especially in the 12 x 24 porcelain there is a very slight cupping of each individual tile in which the middle bows up and the ends bow down. Though it may seem ever so slight when viewing an individual tile it can make a huge difference in the look and durability of the job if proper care is not exercised while installing the tile. It takes a skilled tile setter to put each tile down, check for lip-age, then perhaps picking the tile back out of the thin set cement and back buttering it to insure that it is consistent with all the surrounding tiles to achieve the flattest floor possible. This problem is so prevalent that some tile distributors are calling for some elongated tile brick pattern (running bond) applications to be installed at 1/3rd intervals rather than a typical 1/2. When installing tile of this size the very thin grout joint that the client requested actually increases this potential problem. This means that once the old tile has been chiseled off the floor all the thin set cement used in installing the original 8 x 8 tile must be ground down to the original sub floor to avoid lip-age (high and low tiles). Lip-page in tile work is not only unsightly as the high sides of the tiles wear much faster and in some extreme cases can be a safety hazard to the elderly or any one who has difficulty raising their feet as they walk such as people under going physical therapy for knee, hip, or foot surgery. Once the old tile is removed and the old thin set is ground down (a labor intensive process that many skip) the condition of the floor must be examined prior to the new tile being installed. Are there any expansion joints, (most commercial sites have expansion joints) or cracks in the concrete? All cracks and expansion joints must be “bridged” with fabric crack suppression membrane. The fabric membrane and the height issues it poses does create an extra cost and the skill level of the tile setter is critical so that the floor can be flashed on all sides of the membrane. However skipping this process may cause the tile on and around existing cracks and surely on the expansion joints to to crack and come up. We were called out last year to replace porcelain tile that was cracked and coming up at the entrances to a church that was built in 2005. We found the loose and broken tiles were the ones mounted directly over the expansion joints where the tile contractor skipped this important step of “bridging the cracks”. Type of sub floor is also important. In some commercial buildings gypcrete is used for the sub floor. When this is the case a trowel grade “liquid” crack suppression waterproofing membrane must be installed prior to the installation of any tile. This process requires first priming the floor then applying the liquid membrane full strength. If this processed is skipped the chemical reaction from the gypcrete to the thin set will draw all the polymers out of the thin set. Once the floor is subjected to a fair amount of foot traffic and the floor gets wet the tile will start to come up. These are just a few of the considerations we must address when when bidding on any project. When asked to give a phone quote only, I try to figure in a realistic cost for the unseen project. Once I come to the job site it's always a better scenario to have included in the rough phone quote most of the probable cost and in some cases it is actually considerably less. In response to the statement “insanely high quote” I have to say again that this was just a very rough phone quote and I must be sure to cover all the bases when considering a job unseen. Many contractors are unlicensed and don't carry the proper comp and liability insurance. Not only is this illegal it's also impossible to give a competitive bid against an unlicensed individual. There is a substancial cost to keep up with the proper licensing, schooling, and to maintain the proper insurances to protect the public, the general contractor, and the employees. Some out of state contractors don't really check into the potential subcontractors to know if they are properly licensed and insured. Their main concern is to get the lowest price possible there by increasing their own personal profit. They sometimes try for the lowest price then fly that price to other contractors to get a little bidding war going for the lowest possible price. Then again who knows what other contractors may have bid. It's quite common for many contractors when giving over the phone quotes to shoot out a price as low as possible then up sell the client once the job is underway. Quality of workmanship is a major concern to us. Some General Contractors and tile sub contractors too have the attitude of “This ain't know Swiss watch” and it's good enough. That type of philosophy doesn't fit in with our company. Maybe that's why we've been so fortunate to be in business for over 26 years during all the ups and downs of our economy. We haven't been around all this time by “taking advantage of people who don't know any better” as this Contractor stated. I knew he was a “General Contractor” and not someone to “take advantage of” when I spoke to him. In response to his statement “I asked him why his price is so high, his answer was that's what we get”. I would never say something like “that's what we get”. If offered the opportunity I will always be happy to explain the basis of my quote (even if it is over the phone for a job I've never seen). Once I quoted him the rough price he stated simply “your high” and concluded our conversation. I did let him know however that if he had a bad experience with another contractor that he could call me back and I would be glad to help him out and if he were to call tomorrow that offer still stands. Unfortunately we are called in to clean up after other tile contractors on a regular basis by clients who took the lower bid and didn’t realize the potential problems that come up. Just yesterday yet another general contractor who's client with a basement tile project took the lower quote phoned me to inform me that they now must tear out all the brand new improperly installed tile and then have us install the new tile once again at the price I originally quoted over the phone. The inconvenience and cost of the new tile that had to be torn out is all an extra expense for the unsuspecting homeowner that unfortunately took the lowest price with out first checking out the lowest bidding tile contractor. At Quality Tile, Inc. we take every effort to make each installation not only attractive to the naked eye but also a permanent and solid installation that can last a lifetime, however it's not always the lowest bid. In 1St Peter 4:10 it says “Each one should use whatever gift he has received to serve others” and it is our honor to serve. Thank You and may God bless you and your family. Dean
James F.
04/2012
5.0
ceramic tile
+ -1 more
Everything went great! They were very attentive, reliable, and professional. I can highly recommend Quality Tile to others.
Description of Work: They installed new tile for a backsplash, two fireplace surrounds, and two bathrooms.
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Service Categories
Ceramic Tile,
Kitchen and Bath Remodeling,
Flooring Sales and Installation,
Marble and Granite
FAQ
Quality Tile Inc is currently rated 4.9 overall out of 5.
Monday: 7:30 AM - 8:00 PM
Tuesday: 7:30 AM - 8:00 PM
Wednesday: 7:30 AM - 8:00 PM
Thursday: 7:30 AM - 8:00 PM
Friday: 7:30 AM - 8:00 PM
Saturday: 9:00 AM - 8:00 PM
Quality Tile Inc accepts the following forms of payment: Check