Mr. Handyman of Bloomfield/Birmingham

I contacted Mr Handyman from Angie's List around June 25th 2024. Mr Handy sent me a quote on June 26th for $3360 for 2men and 2days to complete the job of building a sunroom at my home. I excepted and scheduled a appointment for work to be done on July the 1st. Mr. Handyman called me on June the 28th to reschedule for July the 2 2024. They showed up on the 2nd worked 5 hours and come again on July 3 2024 worked for 8 hours. Job was still not completed. I called the company on July 8 2024 to find out about completed the job, I was told that someone would be out on July 10 2024 no one showed. I called the company around 9am on the 10th I was told that someone would be out to complete the job on July 11 2024. No one showed or called on July 11 2024. I called the company on July 12 2024 I spoke with the Owner and he said he would have someone out on July 15 2024 between 8-10am. The contractor came out on July 15 2024 worked 3 hours and told me that nothing could be done about the leak in the roof or the stripped door handle and missing screws. I called back to the company talked to the owner I offered to send photos of the job he refused to accepted. I have not talk to or received any call about rectifying to problem. I would like a refund of $1491 to hire another contractor. I do not trust this company to do the job correctly.

Great. The roof was high up, but the Handyman worked at it until he could get his ladder to reach up high enough to re-attache the downspout.

so, the first day of the job we get a call that the tech called in sick, told them i was reluctant to hire on line and was unhappy about that. a few minutes later another call saying that someone else was on the way, he had no idea what he was here for and was not prepared for the job. powerwashing, and no power washer?? after 2 hours he finally got to work. acutally did a good job. got 99% done, it started to storm, not his fault. was told i could request him return, did that, he is booked on another job. so, someone else came the next day. again unprepared with the right tools, have to go to the store. why do they not have the tools on their fancy looking trucks? after 3 trips to the store. asking for tools, took 1 hour to replace 1 plank, things got worrysome on the cost from my husband, that was embarrising to me. but he shut it down. have not heard a word from them since tues. i do not have a problem paying the bill that i owe, i have it documented hour by hour, i was told since the 1st guy wasn't prepared with the power washer that they would take the service charge off and $5.00 off the hourly price., i hope they stand up to that.

Good, very nice young man that was very courteous.

I was extremely satisfied with the quickness and quality of work performed. The repairman was very friendly, down to earth, and well skilled.

Handyman was very professional and attentive to my requests and needs, I had a long list of things that needed repair or installation and we got through everything except a couple of things that needed additional hardware which I will purchase using the information he provided. I can not speak more highly oh him.

Ok. A little messy but done very nicely.

Overall, Tom was personable, professional, and he got the job done fairly easily. I trusted his judgment in what kind of mounting hardware to use into the wall -- which was probably the one issue I had with how things went. Mr Handyman only provides their labor; the customer needs to provide ALL materials, which initially was challenging because the guy that I spoke to on the phone said that I had to wait until their guy arrived to even know what parts to get! He said the handyman would tell me what to get, and I'd need to go to the store -- while the guy is at my house -- and get the mounting hardware! (As a side note ... who would leave their house with someone they don't know inside it?). But then when I protested on the phone, he suggested I go to Home Depot and ask them, and get what they suggested (which made me wonder ... I'm hiring them for THEIR knowledge, right??). So my solution, which was the least painful in my mind, was to go to the hardware store and buy multiple different mounting options, and have them available for their guy to choose from (after which, I'll take the ones he didn't use back to the store). The only other point was the price, which, to explain ... Mr Handyman is a bit on the high side, because they charge for a full hour in addition to their service fee, even though Tom was only actually working at my house for about 30-40mins.

he never returned our call. even if you can't do the job can't you at least return a phone call?

I am very happy with the services and this company. I would hire again!

the handyman was very professional and did a nice job. I would only use mr handyman again if I could not find an independent professional to do the job. their prices are too high.

I sent message through Angie's list but I never heard back from anybody. I don't want to give an F because maybe the message didn't get to them.

It did not go well. I purchased the wood. The wood was cut up and destroyed. The old wood was not removed from my house soffit. It was a four foot area which needed to be replaced. I’m not sure what was done but my wood was cut up wrong. That was a Big sign that it wasn’t done right. When I saw the soffit with the wood pieces patched up on my house. There is insulation foam coming from the soffit and chauk or glue holding the wood up to the house. I could not believe it. I called to request that someone comes out to repair the job correctly. I never received no response. The garage door jamb was cut out and left. And has nothing to hold it shut. It doesn’t look as though it was cut with a saw. I paid $91. Hourly. Not a professional job. I’m very sad and disappointed in the work done to my home. I hand my husband stop the check. Please see pictures below.

Person who came to our house was very professional, was good with my toddlers watching (even trying to help) him, was here for the day.

Responsive, punctual, professional, and very knowledgeable.

He was here about 8 hours. You have a central office that then sends the various handyman out, they have various people that go out and do they work for them, but the office and the guy had to go out to eat. He called not only the day before the service to remind me, then he called the day of the service to see how it was going, and then the day after to see if everything was to my satisfaction. They have a nice central office.

Professional on the phone. In person, was not knowledgeable or prepared for the task at hand. Paid too much for the work completed.

Scheduling the work was real easy and the guys (two man job) worked non stop from arrival to finish.

Mike did an outstanding job. Everything looked so much better after he left.Thank You

Guy on the phone told me their rates: $48 service fee, $91/hr labor. So first hour is $139, second hour is $91. Billing is in 15 min. increments @ $22.75/quarter hour. Liked that they were up front about the cost. Gicamo was the person who came. He was on time--finished in 1 1/4 hours. Did a good job. I would use this company again. And request him if he were available.

Didn't go well at all! I don't like to write less than wonderful reviews, but others need to know that, despite many great experiences other have apparently had with Mr Handyman (based on the Angie's List reviews), my experience was unprofessional and unacceptable. I will NOT be hiring them again. I hired them to do three things: install a dog door in the wall, fix a wobbly stair railing, and fix the doorbell that only rings intermittently. First, the handyman who came out told me it wasn't possible to fix the stair railing because it had been installed sloppily, and fixing it would require all kinds of Herculean things and just wasn't really doable. Which seemed kind of hard to believe. Then, he showed me how the dog door I'd bought wouldn't work, because our wall is only 4" deep and the door I'd bought was for a 6" deep wall. This didn't sound right to me, either; I'd done a lot of research before buying this door, and there was never a mention anywhere of needing to know the wall depth prior to purchasing. Because this whole thing didn't seem right, I went online to do a little research of my own while he was working on the doorbell (which did get done), where I found many videos and instructions on how to easily fix a stair rail, as well as videos with detailed steps on how to install my exact dog door in the wall--and one of those steps is to cut the wall piece to fit your depth of wall if it isn't 6" (in other words, the door I bought was fine; it just required a step he didn't know how to do or couldn't do). I could have told him about these instructions/videos, but I'm not interested in someone learning how to do their job in my house. I hire them specifically because they're supposed to be professionals! So I just said, OK, if you can't do it, you can't do it. At the end, he told me the total would be their minimum (which I had agreed to) of the $48 service call fee plus the $91 per hour rate. I told him I wasn't comfortable paying all that, since all he'd gotten done was reinstalling a doorbell. Based on my reluctance to pay the full amount, he agreed I should call the owner, Tom. So I immediately called Tom, and let him know that I understood this did take an hour of their time and I wanted to be fair, but given what happened, paying the full amount really wasn't reasonable. His response was that their minimum was one hour, which was the $48 plus $91, and that's what I needed to pay. (I guess I'm naive, but I was really surprised; any company worth their salt would have apologized for the problems they caused me and tried to work something out. And to be clear, I wasn't at all angry or hostile on the phone.) So I pointed out that I would assume that meant an hour of WORK done. He then very reluctantly asked if I would pay $75. I didn't really think that was a fair result--after all, my time had been wasted, as well, and virtually nothing had gotten done--and I certainly wouldn't have called them out just to do a tiny job like the doorbell, so the hour of their wasted time wasn't my fault. However, I won't waste my time with arguments over things like this, so I just agreed to pay the $75, and did so. After the handyman left, I called Tom back to explain the situation more fully, which had been awkward to do while the handyman was right there. I thought he should know that it was obvious that this man should have been able to do these things. However, Tom wouldn't let me talk, and wouldn't listen to a word I said. He told me I had bought the wrong dog door for our house, and that the stair rail simply couldn't be fixed. He insisted that the handyman he'd sent was an expert who had built 130 houses. I was in the middle of saying I hadn't called to argue with him but to just explain, and he hung up on me! Yes, he hung up. And that was the end of our interaction. Not an impressive experience. No more Mr Handyman for this household.

I needed someone to come out and they were able to come out for the small job and do it efficiently.

Because I put up with that cabinet door, every time I would go to the cabinet door instead of it, you know when you push the door to close it suppose to close I had to just slam it to close it and it was because the guy that actually repair it. He said it was because of the inch that was on it, he should have taken the inch from another cabinet that I didn't use frequently and put on it and that's what he did and it works beautiful for me now. I was not happy with their work at all.

They were extremely professional. He worked non stop, and explained everything well. They made me very comfortable.

Work went well so we scheduled the same service technician do another job the following week. Even though I scheduled and confirmed appointment twice, we found out that they never had scheduled the work on the day they were confirmed. I WAS TOLD BY THE OWNER THAT COMMUNICATION PROBLEMS OCCUR SOMETIMES AND THEY WERE SORRY!